It seems like we have no choice but to migrate to REST WS v3. Thank for your time Mike, it helped a lot to clarify the situation

Yes, I always face this issue when I try to empty the list from Rest WS v2. But I don't use Rest WS in production, I use SOAP WS for these operations and sometimes I encounter the same problem. I wonder if anyone else has experienced this

Dear Mike, thanks for the reply.

Actually, we don't use pauseAssciatedCampiagns=true option, because we only try to empty list when there is not any running job associated with the contact list.

There is this error on logs : EPLogService::log EPLogService::log numArgs:13 1:1659344210603,2:P_POMWS061,3:messages.vpmsMsgCode,4:INFO,5:POMWS,6:PIM,7:,8:,9:Failed to empty contact list.,

We have Postgre DB for Voice Portal

Hi Massimo. Thank for the reply.

I've already had a look at this forum and the error codes in the pdf.

But I couldn't figure out why I'm getting this error and why the Contact List stucks In Progress.

Re

Sometimes when I try to Empty a Contact List over SOAP or REST API, this Contact List stucks at "In Progress" status(status id = 2) for a long time and maybe forever.
And I'm getting this error from SOAP API :
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">
<soapenv:Header/>
<soapenv:Body>
<soapenv:Fault>
<faultcode>soapenv:Server</faultcode>
<faultstring>EmptyContactListFault</faultstring>
<detail>
<ns1:EmptyContactListFaultInfo xmlns:ns1="http://services.pim.avaya.com/AgentAPI/">
<ns1:RetCode>-61</ns1:RetCode>
<ns1:FaultMsg>Failed to empty contact list.</ns1:FaultMsg>
</ns1:EmptyContactListFaultInfo>
</detail>
</soapenv:Fault>
</soapenv:Body>
</soapenv:Envelope>

and getting this error from Rest API :
{
"displayMessage": null,
"errorCode": "1912",
"errorMessage": "Failed to empty contact list.",
"detailedCode": 0
}

When this happens, I have to empty list from Experience Portal POM Home.

Could you please help me to solve this issue?

Sometimes when I try to Empty a Contact List over SOAP or REST API, this Contact List stucks at "In Progress" status(status id = 2) for a long time and maybe forever.
And I'm getting this error from SOAP API :
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">
<soapenv:Header/>
<soapenv:Body>
<soapenv:Fault>
<faultcode>soapenv:Server</faultcode>
<faultstring>EmptyContactListFault</faultstring>
<detail>
<ns1:EmptyContactListFaultInfo xmlns:ns1="http://services.pim.avaya.com/AgentAPI/">
<ns1:RetCode>-61</ns1:RetCode>
<ns1:FaultMsg>Failed to empty contact list.</ns1:FaultMsg>
</ns1:EmptyContactListFaultInfo>
</detail>
</soapenv:Fault>
</soapenv:Body>
</soapenv:Envelope>

and getting this error from Rest API :
{
"displayMessage": null,
"errorCode": "1912",
"errorMessage": "Failed to empty contact list.",
"detailedCode": 0
}

When this happens, I have to empty list from Experience Portal POM Home.

Could you please help me to solve this issue?