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Engagement Designer
» How to check day of week and time check in ED. , 24/03/2023 11:16:28
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Hi Garywoody,
Thanks for the explanation. Will you able to share your ED screenshot? I am not able to see the Advanced tab in my ED. Which version are you using? Please guide me ,how to get the Advanced tab in ED. This will be a great help for me.
Thanks
Karthik
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Engagement Designer
» how to set alarm / Monitor in Rest API or DB blocks., 17/02/2023 15:03:43
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Hi KK,
Both nodes are accepting calls in the cluster. Still it's not showing up in SMGR. Already raised a ticket with Avaya ,but till now no response on the ticket. Bowen, Steven J (Steven) asked the problem, but no response. I copied you in that email.
Thanks
Karthik
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Engagement Designer
» how to set alarm / Monitor in Rest API or DB blocks., 10/02/2023 12:08:54
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Hi KK,
I set the Alarm block in ED, but this alarm is not reflecting to SMGR. Do you have any specific configuration available in SMGR to Breeze server (ED).
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Engagement Designer
» how to set alarm / Monitor in Rest API or DB blocks., 06/02/2023 15:44:37
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Hi Team,
If any failure happened in Webservice or DB blocks, we need to trigger the alarm and the same thing should populated into SMGR alarm. This alarm should trigger an email to support team. How we can implement this , If you have any workable solution, Please explain to me.
Thanks
Karthik
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Engagement Designer
» How to check day of week and time check in ED. , 27/10/2022 08:26:19
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Thanks Anurag. Please update us ,once you added the day of week in ED.
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Engagement Designer
» How to check day of week and time check in ED. , 25/10/2022 08:47:14
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Hi Team,
I have some routing logics based on that wanted to check the day of week and time ,call routed to an agent. But in ED , I am seeing getCurrentTime() function. It is giving the output format YYYY-MM-DD HH:mm:ss. I need to take day of week and time to check business logic. Which is the best way to do with ED? Any suggestions or examples much appreciated.(or) Can we write any custom logics using Javascript, Please let me know ,Which block should use for that.
Thanks
Karthik
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Engagement Designer
» How to cancel/drop the participants after call forwarded triggered, 17/10/2022 07:27:32
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Hi Anurag,
I tried with Drop Participant, But here the agent is not logged in the Avaya communicator .So Drop participant has not provided any output /Error in this block, Call has been stuck here itself. simple call flow , try from your end.
1. Forward call block provide the agent number.
2.Agent should not login in the Avaya communicator.
3.Drop participant ,it will not give anything on this block.
4.set some timer ,after sometime login the agent ,you will get the call on Avaya communicator.
Here my output is ,If the agent is not logged into Avaya communicator , so again Breeze should not try that agent, we need to cancel / Drop the particular agent. But it is not happening.
Thanks
Karthik
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Engagement Designer
» How to cancel/drop the participants after call forwarded triggered, 14/10/2022 15:25:41
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Hi Team,
I am facing an issue with forward call block, If breeze started forward call in Avaya communicator agent is not available / not logged in. But call forward output is saying in short reason: "TARGET_BUSY" and it passes to next block. But after some times the targeted agent logged into the avaya communicator in the same call, my forward call is reaching to same agent. But here i wanted to cancel / Drop this forward call action and look for the other agent.
I tried for cancel task , it is not helping. Please provide your suggestion. Not much a big call flow , very simple flow and tested.
After forward call Target_Busy , i used Cancel task but i got the output is saying : {'message':'Node to be canceled is already completed'}
Thanks
Karthik
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Engagement Designer
» How to identify the caller Status in Engagement designer , 15/09/2022 15:29:20
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How do you differentiate whether
A calling party hung up
A called party hung up
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Engagement Designer
» How to identify the caller Status in Engagement designer , 15/09/2022 11:04:58
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Hi Team,
I would like to identify the caller status in the Queue flow , whether callers Hangup or still in the call. Is there any block (or) functions available in the ED.
If it is not , Then give me the generic idea ,how to handle it in ED.
Thanks
Karthik
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