Is there a way to enable voice mail in the BDE? If so, how?

Thanks,
Ben

I think I figured it out. That 2166444 number appears to be the number that agents at this location dial to retrieve their voice mail. So these outgoing calls are not being answered by the intended extension but are being forwarded on to a voice mail box.

-Ben

I should have been a little more clear. I'm actually using TSAPI to do the monitoring and DMCC to do the make calls. I do see other events for the called extensions. All devices are on the same CM and the called extensions are stations.

-Ben

I'm having an issue where my application registers multiple DMCC extensions and each DMCC extension places a call to another extension. The issue is when the far end picks up, I get the established event for the DMCC extension, but not for the other extension even though I'm monitoring it. Also the called device ID that I get in the established event for the DMCC extension does not match the extension that was called. In this one scenario, the application placed 4 calls to 4 different extensions and only received an established event for one of the far end extensions even though all 4 answered and were being monitored. Interestingly, for the three calls that did not receive an established event for the far end extension, the called device ID in the established event for the DMCC extensions are all the same, despite the calls being placed to different numbers.

To illustrate:

1. DMCC extension 2960002 calls 2225754. I get an established event for both extensions. Called device ID for DMCC extension is 2225754.

2. DMCC extension 2960001 calls 2225711. I get an established event only for DMCC extensions Called device ID for DMCC extension is 2166444.

3. DMCC extension 2960003 calls 2225744. I get an established event only for DMCC extension. Called device ID for DMCC extension is 2166444.

4. DMCC extension 2960004 calls 2225722. I get an established event only for DMCC extension. Called device ID for DMCC extension is 2166444.

Why am I not getting established events for the called extensions? What is that 2166444 device ID?

Thanks,
Ben

In my application, I register a DMCC extension, start a monitor for DTMF on that extension and then call another extension, play a recording and take some action based on what DTMF tone I receive. A customer site is reporting that when their extensions answer the call and press a DTMF digit nothing happens. In looking through my logs I am not receiving any tone detected events. I do sometimes see the event, but very rarely compared to the number of times that I should be seeing them according to the customer. Any thoughts on what could be happening here?

Thanks,
Ben

I managed to get this working by just restarting my thread rather than just trying to reconnect inline. I'm not sure what the difference is but it is working now.

-Ben

6.3.1

I saw this at a customer location and I assume something happened on their network because I got a stream failure and my DMCC socket connection dropped at the same time. I am able to reproduce this in the lab just by disconnecting and reconnecting myself from the network and I continue to get the errors.

-Ben

In my TSAPI application, after I get a TSERVER_STREAM_FAILED error due to the network dropping, I try to open a new stream every 10 seconds using acsOpenStream() but I keep getting ACSERR_NOSERVER in return. The function that I'm using to reopen the stream is the same as the one that I use when I start up so all the variables are the same. Any ideas what I might be doing wrong here?

Thanks,
Ben

I'm seeing a similar result in a slightly different scenario. Say I'm monitoring 2 extensions, A and B. A makes an outgoing call with call ID X. A places call on hold and calls B with call ID Y. A then transfers the calls together.

In my BDE environment:
In the transfer event for extension B the primary call ID is Y and the secondary call ID is X. The cleared event for B has call ID X.

In customer production environment:
In the transfer event for extension B the primary call ID is X and the secondary call ID is Y. The cleared event for B has call ID Y.

To me, the production environment seems more correct because call ID X isn't associated with extension B. Any thoughts?

That was indeed the issue. Thanks for the reply.

-Ben

In my TSAPI monitoring application on startup after I get a ACS_OPEN_STREAM_CONF I loop through all the extensions I want to monitor and call cstaMonitorDevice() for each one of them. Immediately after I call that function for the last extension I get a unsolicited TSERVER_STREAM_FAILED event. I am trying to monitor 403 extensions. I have found that if I lower the number of extensions that I'm monitoring this error doesn't happen. Any ideas what might be causing this?

Thanks,
Ben

Is it possible to use SMS to get the IP addresses and extensions of all IP phones configured in Call Manager?

Are there any licenses required to use SMS with AES 6.3?

Thanks for the quick replay. The latest documentation (AES 6.3.1) says that there is no license required for SMS but I saw some older posts that mention that an SMS license is required. Do you know in which version of AES the need for an SMS license no longer became mandatory?