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Avaya Aura Contact Center APIs
» AACC REST Assign JSON_STRING from a STRING, 02/05/2018 06:47:32
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Any ideas?
We may need to abandon this approach. I'm not sure why the REST functionality was added if we cannot dynamically set the inputs to anything other than a string literal.
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Avaya Aura Contact Center APIs
» AACC REST Assign JSON_STRING from a STRING, 29/04/2018 06:14:21
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Hello,
I'd like to be able to do something like this:
ASSIGN "JSON\:" TO myVar_cv
APPEND <my dynamic var> TO myVar_cv
JSON ASSIGN STRING myVar_cv TO STRING jsCallID_cv
But this generates a syntax error because myVar_cv is not of type JSON_STRING.
Does anyone have any ideas?
Thank you,
-Ian
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Avaya Aura Contact Center APIs
» REST API methods, 05/03/2018 10:02:16
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Avaya Aura Contact Center APIs
» REST API methods, 02/03/2018 14:56:58
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Hello. AACC 7.0.2 supports REST API integration.
Which HTTP methods does it support? GET? POST? PUT? DELETE?
Thank you,
-Ian
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Avaya Aura Contact Center APIs
» AACC Stats in OD/AAEP, 20/11/2017 12:34:21
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Thanks Fergus. I was thinking along those lines with the RTD SDK.
-Ian
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Avaya Orchestration Designer
» AACC Stats in OD/AAEP, 07/11/2017 14:29:11
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Thanks Ross. I'll try that.
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Avaya Aura Contact Center APIs
» AACC Stats in OD/AAEP, 07/11/2017 14:28:54
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Hi,
What is the best way to retrieve stats from the AACC through the AAEP Orchestration Designer?
AACC 7.X, AAEP/OD 7.x
We need our IVR application to be able to retrieve stats from the Avaya Aura Contact Center. The stats that we are interested in are ones such as the number of calls waiting for a particular skillset as well as the total number of calls in the system.
Thank you,
-Ian
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Avaya Orchestration Designer
» AACC Stats in OD/AAEP, 06/11/2017 12:33:57
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Any ideas would be greatly appreciated.
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Avaya Orchestration Designer
» AACC Stats in OD/AAEP, 05/11/2017 15:50:15
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Hi,
What is the best way to retrieve stats from the AACC through OD?
AACC 7.X, AAEP/OD 7.x
We need our IVR application to be able to retrieve stats from the Avaya Aura Contact Center. The stats that we are interested in are ones such as the number of calls waiting for a particular skillset as well as the total number of calls in the system.
Thank you,
-Ian
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Avaya Orchestration Designer
» Transfer to external VXML application, 05/11/2017 15:44:37
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Thank you Wilson. That should work.
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Avaya Orchestration Designer
» Transfer to external VXML application, 30/10/2017 10:56:56
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Hi Wilson,
That worked. Thank you. Is there a way to manipulate the query string? For instance, can we have OD invoke the VXML app without sending the DDSESSIONID or any of the other parameters?
-Ian
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Avaya Orchestration Designer
» Transfer to external VXML application, 27/10/2017 10:28:40
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Hi.
How can my OD 7.1 Speech application transfer to an external VXML app?
Here are the details:
The OD 7.1 speech app needs to transfer to an external VXML application. The URI for the application dynamic. It is dynamic because the UCID needs to be appended to the query string for the URI. i.e. https://externalVXML:8080/startcall?ucid=1234567890
I have looked at the LaunchVXML node however this seems to apply for an outbound call. In this instance, this is for an existing call.
Anyone have any ideas?
-Ian
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Avaya Orchestration Designer
» OS' for AAOD 6.0, 7.1?, 12/09/2016 14:40:58
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Hi Wilson,
I have found it in the Release Notes.
Thanks.
-Ian
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Avaya Orchestration Designer
» OS' for AAOD 6.0, 7.1?, 12/09/2016 14:39:00
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Hi Wilson,
Great, thank you. Did I miss that in the documentation?
-Ian
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Avaya Orchestration Designer
» OS' for AAOD 6.0, 7.1?, 12/09/2016 11:53:26
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Hello,
Which Operating Systems (OS) are supported for OD 6.0 and 7.1 Application Servers?
The documentation is outdated. It includes a list of OS' which are old and most of which our customers no longer support in house.
Can you please offer some guidance?
Here is an example of the docs: https://downloads.avaya.com/css/P8/documents/101021650 Operating system requirements
Orchestration Designer applications can run within the following operating systems:
• Windows XP, any version, with Service Pack 2
• Windows 2003 Standard or Enterprise Server
• RedHat Linux, ES 4.0
• Solaris 9
Thank you,
-Ian
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