Dear Team,

When i imported IVR speech application developed in OD 6 to OD 7, I do see lots of errors on project variables. I need to add one more underscore (_) to get rid of error.

Is there any such manual thing to be done?

Thanks for your help Wilson

Thanks Wilson.

3. The EPM URL is only used when the URL in Runtimeconfig is NOT set (or the license URL field is blank). It does not matter if the URL is bad or not. This is not a fail-over scheme.

Our runtime config has URL set. Only it was not accessible for reason. If your above statement is true then in EPM URL should not haven been used. But in below trace you can see "Acquiring Avaya Platform runtime license". What does this mean?


18/01/2019 16:54:07:279 INFO - 3FAC420BC9A317C4895576A9211228F4:/MashreqQA : runtime_asr : Desktop Microsoft Speech SAPI
18/01/2019 16:54:07:279 DEBUG - 3FAC420BC9A317C4895576A9211228F4:/MashreqQA : Refreshing License
18/01/2019 16:54:07:279 INFO - 3FAC420BC9A317C4895576A9211228F4:/MashreqQA : Acquiring Avaya Platform runtime license
18/01/2019 16:55:07:351 INFO - 3FAC420BC9A317C4895576A9211228F4:/MashreqQA : Runtime :false
18/01/2019 16:55:07:351 INFO - 3FAC420BC9A317C4895576A9211228F4:/MashreqQA : IC :false
18/01/2019 16:55:07:351 INFO - 3FAC420BC9A317C4895576A9211228F4:/MashreqQA : CTI :false
18/01/2019 16:55:07:351 DEBUG - 3FAC420BC9A317C4895576A9211228F4:/MashreqQA : Remaining grace period 346180897
18/01/2019 16:55:07:351 DEBUG - 3FAC420BC9A317C4895576A9211228F4:/MashreqQA : License is bad, allowing grace period
18/01/2019 16:55:07:351 DEBUG - 3FAC420BC9A317C4895576A9211228F4:/MashreqQA : License refresh timer started
18/01/2019 16:55:07:356 INFO - 3FAC420BC9A317C4895576A9211228F4:/MashreqQA : MessageType is speech
18/01/2019 16:55:07:357 DEBUG - 3FAC420BC9A317C4895576A9211228F4:/MashreqQA : *** Reply for [/MashreqQA/Start] ***
18/01/2019 16:55:07:357 INFO - 537FB16F3ED3D73D262F3B6FC6BF571C:/MashreqQA : MessageType is speech
18/01/2019 16:55:07:357 DEBUG - 3FAC420BC9A317C4895576A9211228F4:/Mashre

Hi Wilson,

I have attached the file with lines containing license and grace period. I was able to see lots of calls mean time with below tracing which doesnt mention about license. Does it mean runtime license was obtained at that time and everything okay from license perspective?

22/01/2019 16:57:17:015 INFO - D22990488D6F02646128E7F9526DE99C:/MashreqQA : runtime_platform : Experience Portal
22/01/2019 16:57:17:015 INFO - D22990488D6F02646128E7F9526DE99C:/MashreqQA : runtime_asr : Desktop Microsoft Speech SAPI
22/01/2019 16:57:17:016 INFO - D22990488D6F02646128E7F9526DE99C:/MashreqQA : MessageType is speech


Can you let me know what does below terms means from license and webLM perspective.

1.Refreshing License
2.License refresh timer started

Also please let me know if my below understanding is correct -

1. Every hour license URI configured in runtimeconfig is polled to obtain OD license.
2.If for some reasons runtimeconfig license URI is blank then then licensing URL configured on AEP will be used for OD license. (AEP on which application is configured). That time if AEP has OD license installed in its webLM IVR calls would continue to work. Grace period timer won't start.
3.If for some reasons runtimeconfig license URI is not accessible or is not responding ,then URI configured on AEP will be used for OD license. (AEP on which application is configured).That time if AEP has OD license installed in its webLM IVR calls would continue to work. Grace period timer won't start.
4.If runtimeconfig license URI is blank or is not accessible and AEP licensing server doesnt have OD license installed then IVR calls would start failing after 30 days grace period from the last valid license fetch date.

Thanks Wilson.

I have couple of queries-

1.May I know why do we need OD license during runtime? Who is the consumer of this license? MPP or EPM?
2.Can we run OD 6 code on AEP 7 and having OD 6 license configured on webLM? Any issues in future?
3.How often webLm is contacted for OD license during run time? Every hour or once in 30 days?

Thanking again.

Hi Wilson,

I have attached the logs. It shows the previous success call and first failure call trace. Please guide me

Regards,
Hanumanth

Dear Avaya Team,
IVR team is working on avoiding single point of failure on webLM. If my webLM for some reason is not accessible then my IVR calls would fail. Is there any way of having OD license installed on my application tomcat server itself? Or any possibilities of having one more as backup license server?

Which one you recommend?

Hi Ross,

Is this something to take care while developing IVR application in OD or while configuring on AEP? Can you please elaborate?

Thanks Wilson.

Can you let me know which logs you need?

Regards,
Hanumanth

Dear Team,

We have OD 6 application code running on AEP 7. From production code our ddconfig. xml licenseURL value is pointing to OD 6 license installed on webLM hosted on AEP 6 (we are pointing to older license since we haven't upgraded our IVR OD application with OD 7).

Recently 3 days back all of a sudden calls started failing in production and I could see invalid run time license error. When I checked, AEP 6 was down. After restarting it calls started working.

We are in the process of upgrading our DD code to 7. But my question is if license is not available calls should have worked for grace period of 30 days. But why all of a sudden it stopped. Can you help?

Thanks Ross.

Can I edit the variable to single underscore in IProjectVariables.java itself? Or do I have to change all custom references to double underscore?

Hi,
I am trying to compile code developed in OD 6 on OD 7.But as soon as I import I am seeing Iproject variables errors. For example if variable is created as test_var in OD 6 , after importing the project in OD 7 variable it gets changed to test__var in Iprojectvariables.java

But all variables references in java are giving error and after adding extra under score it starts working.
I have some 700 error due to this


Can you please help with this?

Hi,

I was looking at standard session detail reports from Avaya experience portal. I am not seeing option to enter UCID in search criteria.
I could see only session id and dialog id.

How can I pull out session detail records basis the UCID? Is there any alternative? Or any logic which helps in deriving session id if UCID is known?

Please help.

We are planning to implement Visual IVR on avaya platform. Does Avaya have their own Visual IVR system or do they have partners for its implemenation?

I heard of Jacada IVR. Are they your partners?

Hi Avaya Team,

We have a project with more than 200 .wav files recorded in standard format(8 Khz,mono,mu law).Tose wav files are not part of phrase sets.However they are accessed from external URL (tomcat weba pps). I wanted to know the verbiage of all those recordings.
is there any way like recording script by which I can know without hearing the wav files.