Use this forum to post general questions about developing small and midsize contact center solutions using the Avaya IP Office Contact Center Web Services Collection, and to share answers with fellow DevConnect members and Avaya engineers. The WSC interface comprises a set of SOAP-based Web services that allow developers to build custom contact center agent, monitoring and supervisor applications. For more information and developer resources see the IP Office Contact Center content on the DevConnect portal.

Important: Avaya previously announced End of Sale for Avaya Aura BDE and is no longer available to new customers.

DevConnect has also announced End-of-Sale plans for license renewals, effective 31 January 2017. Details of this EoS announcement can be found here. After 31 Jan 2017, neither new installations of BDE or renewed license keys will be available.

Members can still access the legacy documentation here.

As an alternative to Avaya Aura BDE, DevConnect Technology Partners and Test-enabled members may purchase Avaya Aura Full Stack for VMware with Avaya Aura Media Server for use in their labs.

"Mastering Device, Media and Call Control using Avaya DMCC Dashboard" is available as free download from the DevConnect web site (Products & SDKs -> AE Services: DMCC Dashboard -> DevConnect eBook: Mastering Device, Media and Call Control, or go direct to https://devconnect.avaya.com/public/dyn/d_dyn.jsp?fn=514). With over 150 pages and over 60 figures and tables, Mastering Device, Media and Call Control takes you step-by-step through the use of the DMCC Dashboard, explaining the functionality behind its various buttons and fields. You'll also learn how the DMCC Dashboard can be configured to work with the Avaya IP Communications Development Environment (IPCoDE) to form a complete desktop-based environment for conceptualizing and prototyping intelligent communications applications.