Hello, Dirk,

I think we will need logs to understand the root cause.

Thanks,
Artem.

Hello, Dirk,

Yes, executing call.startRinging() should resolve the issue for you. Please share JSCSDK logs in case that doesn't help so that we can help you troubleshoot it further.

Thanks,
Artem.

Yes, it is supported.

This is a known issue that is fixed in Client SDK 4.1.

Thanks, will you be able to share a complete log?

Thank you for your feedback, the link to Client SDK 4.1 for Windows will be fixed as soon as possible.

In order for us to help you debug the audio issue we need to review the logs that your client generates, specifically Client SDK logs. Client.LogMessage interface helps capture Client SDK logs in the application if the standard .NET log routing is not an option.

Hi, ermanbas,

Please find the answer here https://www.devconnectprogram.com/forums/posts/list/21549.page
Also, I would suggest that you always create a new CSPresence object for publishing rather than modifying selfPresence property.

This question is handled by Breeze Platform Forum - https://www.devconnectprogram.com/forums/posts/list/21664.page

Is this possible to view the Client SDK log output that your application generates when you run the scenario?

Please make sure to call setSupportedOptions on your Presence object.

The following article will help you with various video API usage aspects including the scenarios you are interested in https://www.devconnectprogram.com/site/global/products_resources/avaya_client_sdk/programming_docs/current/ios/communication/tech/working_video.gsp

You may also want to examine CSVideoStatistics object to get a view of media path quality.

Hi Julio,

Before you make a SetVideoMode() call, check UpdateVideoModeCapability on your Call object. If the capability is not allowed, the operation cannot be handled by CSDK at that particular moment. The capability may, and probably will, become available later. When a capability property value changes, the application gets a CapabilitiesChanged event from the Call object.

If that doesn't help, can you enable and collect Client SDK logs?

Best regards,
Artem Tsarev

Hi,

iOS Call Kit is not supported by Avaya Client SDK Communication Services 3.2.0.0 as stated by https://www.devconnectprogram.com/site/global/products_resources/avaya_client_sdk/programming_docs/current/ios/communication/index.gsp

Does this article help answer your other question?
https://www.devconnectprogram.com/site/global/products_resources/avaya_client_sdk/programming_docs/current/ios/communication/tech/backgrounding.gsp

Hello,

Have you tried to access Avaya Client SDK Communication Package documentation at https://www.devconnectprogram.com/site/global/products_resources/avaya_client_sdk/programming_docs/current/ios/communication/index.gsp?

It has a lot of guides and technical articles for you to learn about the SDK. It might happen that what you are looking for is explained in https://www.devconnectprogram.com/site/global/products_resources/avaya_client_sdk/programming_docs/current/ios/communication/tech/working_certificates.gsp

Best regards,
Artem Tsarev.

Hello Bruno,

If you are looking for support on using one of the Avaya Client SDK packages, please specify the package and the platform you work with. If your question is not related to https://www.devconnectprogram.com/site/global/products_resources/avaya_client_sdk/overview/index.gsp, this forum will not be able to help, and you will need to redirect your question to the right support team.

Best Regards,
Artem Tsarev.