Hi,

Thank you for your question and sorry for delay.

CSDK support a few paint tools for witeboard. See attached screenshot.

Hi,

Thank you for your question.

You can start using following guide articles

1) Build and Runtime Environment
https://www.devconnectprogram.com/site/global/products_resources/avaya_client_sdk/programming_docs/current/ios/communication/tech/build_and_runtime_environment.gsp

2) Initializing the SDK
https://www.devconnectprogram.com/site/global/products_resources/avaya_client_sdk/programming_docs/current/ios/communication/tech/initializing_sdk.gsp

3) Making an Audio Call
https://www.devconnectprogram.com/site/global/products_resources/avaya_client_sdk/programming_docs/current/ios/communication/guide/making_an_audio_call.gsp

4) Answering an Audio Call
https://www.devconnectprogram.com/site/global/products_resources/avaya_client_sdk/programming_docs/current/ios/communication/guide/answering_audio_call.gsp

If you mean desktop sharing, you can start conference call then enable screen sharing.

Hi Liana,

Thank you for your question.
Yes, video calls are supported by ClientSDK for Windows.

You can refer following guides:
1)Making a Video Call
https://www.devconnectprogram.com/site/global/products_resources/avaya_client_sdk/programming_docs/current/windows/communication/guide/making_a_video_call.gsp

2) Answering a Video Call
https://www.devconnectprogram.com/site/global/products_resources/avaya_client_sdk/programming_docs/current/windows/communication/guide/answering_video_call.gsp

3) Working with Video
https://www.devconnectprogram.com/site/global/products_resources/avaya_client_sdk/programming_docs/current/windows/communication/tech/working_video.gsp

4) Getting Started with Video
https://www.devconnectprogram.com/site/global/products_resources/avaya_client_sdk/programming_docs/current/windows/communication/tech/getting_started_video.gsp

Hi,

Thank you for your question,

Our technical team is working on your issue.

Hi Riza,
Thank you for your question.

Yes, if I corretly understand you. You can use AMM based conversation to create chat with several participants (using AddParticipantAddresses of the conversation object).

Please refer following two articles to start:
https://www.devconnectprogram.com/site/global/products_resources/avaya_client_sdk/programming_docs/current/windows/communication/tech/adding_support_multimedia_messages.gsp

https://www.devconnectprogram.com/site/global/products_resources/avaya_client_sdk/programming_docs/current/windows/communication/guide/working_with_instant_messaging.gsp

Hi,
Thank you for your question,

On client side you can handle callService:didReceiveIncomingCall: callback and call the ignore or denyWithReason:completionHandler: method of the CSCall object.

https://www.devconnectprogram.com/site/global/products_resources/avaya_client_sdk/programming_docs/current/ios/communication/api_refs/interface_c_s_call.html#a71da9e869425110e7402544c62ea3cdb

Hi,
We've found similar issue earlier. The issue went away rigth after server side has been upgraded to bundle 9.0.2 CD4 Update 2. Probably it will be able to help you.

Hi,
Thank you for your question.

Could you attach log (debug level) please? We will be able to invastigate the issue.

Have you solved your issue? Do enterprise credentials work now?

Hi,
Thank you for your question.

After client restarts in your case there is remote call appirance. It is required to join this call again after restart.

If you need end call use [call end]; manually and wait for callService:didRemoveCall: callback of the CSCallServiceDelegate.

Hi,

Thank you for your question.

We'll try to reproduce.

Hi,

Thank you for your question.
Please clarify what platform do use CSDK for?

Hi,

Thank you, we will consider windows log too.

Hi,
we have found two issues:
1) CSDK can't create private key store:
01-25 14:31:11.736 27042-27170/com.shareclouds.avaya2 D/AvayaClientServices: Certificates retrieval error.
java.security.KeyStoreException: Endpoint certificate store is not available.

Because begin of the log file is omitted, we can't determine reason of issue. I guess it is not root cause of issue.

2) Web socket connection has been closed just after it was established.

01-25 14:31:11.877 27042-27595/com.shareclouds.avaya2 D/AvayaClientServices: WebsocketConnectionHandler.userEventTriggered() Connection on channel f044b6cb successfully established
01-25 14:31:11.879 27042-27595/com.shareclouds.avaya2 D/AvayaClientServices: WebsocketConnectionHandler.channelInactive() Connection channel with id f044b6cb closed

Our technical team is working on this issue.