Hi

we custom donotcall snap-in, it have issue that all call pass without block when donotcall snap-in down.
How to handle call when donotcall snap-in down?
Can we block all the call in case donotcall snap-in down?

Do we have to setup on SM or SMGR?

Please advice.

Chukiat D.

Hi

Customer require us to integrate with third party via web service to check spam call when calling to customer system.
Can block spam incoming call from Custom breeze snap-in?

Please advice.

Thank you.

Chukiat D.

Hi

Thank you for information.

This external VXML is ASR URL of Amivoice. So I have to set provider="Amivoice" right?

Please advice and see VB log


Chukiat D.

Hi

I have problem that no any announcement from external VXML when calling as sub module. And I follow up step above, and regenerate application. but it still not work.


It has no error on trace.log

However, it can hear announcement when add external VXML on EPM Application and calling VDN directly.

Please advice.

Hi

I have problem that no any announcement from external VXML when calling as sub module. And I follow up step above, and regenerate application. but it still not work.


It has no error on trace.log

However, it can hear announcement when add external VXML on EPM Application and calling VDN directly.

Please advice.

Hi

I ask OD Forum and they recommend me to ask on AES forum
-https://www.devconnectprogram.com/forums/posts/list/21538.page

Please advice.
THank you.

Hi

I have problem issue Apache Tomcat with tsapi.pro and AES7 error SSL Handshake

09/11/2017 04:17:32:923 DEBUG - CTIConnectorManager.CheckObserverTimeoutSet: Provider startup delay found: 4000
09/11/2017 04:17:32:924 DEBUG - CTIConnectorManager.getConnectionString: No entry for TServer in configuration file
09/11/2017 04:17:32:924 DEBUG - CTIConnectorManager.initProvider: Look for TServer config in DD application configuration (new method to 4.0)
09/11/2017 04:17:32:927 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: getting provider:AVAYA#CCAES01GYMPRD#CSTA-S#CCAES01-GYM-PRD
09/11/2017 04:17:33:106 ERROR - CTIConnectorManager.initProvider: provider:CCAES01GYMPRD is unavailable reason :com.avaya.jtapi.tsapi.TsapiPlatformException: The TLS connection was closed because a network-level error occured during the SSL handshake; java.net.SocketException: Connection reset
09/11/2017 04:17:33:114 DEBUG - ProviderMonitor: Checking:CCAES01GYMPRD for availability
09/11/2017 04:17:33:116 DEBUG - ProviderMonitor:CCAES01GYMPRD is null in our list, attempt to reget
09/11/2017 04:17:33:183 DEBUG - ProviderMonitor:CCAES01GYMPRD is not available


And AAOD Dev Guide inform the following msg:-

For AES 7 and later, the avayaprca.jks file provided by Avaya does not work.
Customers must provide their own certificates and configure AES 7 according to the
related documentation.

So what is detail that we need to create customer AES.
Please advice





Note: Tsapi

Connecting AES connector to AES
About this task
AES Connector cannot communicate with AES if you set AES Link to “Encrypted”.
Procedure
1. Change the Service Name from AVAYA#S8720DD#CSTA#aes05 to
AVAYA#S8720DD#CSTA-S#aes05.
2. Add the following text to the tsapi.pro file on all of your application servers that run AES
enabled Orchestration Designer applications:
trustStoreLocation=C:/Program Files/Apache Software Foundation/
Tomcat <version number>/webapps/aesconnector/WEB-INF/lib/
avayaprca.jks
trustStorePassword=password
Note:
The Service Name varies depending on the customer. The trustStoreLocation value
can be different depending on the location of avayaprca.jks file on your computer.
However, the trustStorePassword value must be password.

Hi Wilson,

So you means you never test CTI App with AES7 via AESConnector with custom Certificate right?

Chukiat D.

Hi

I have problem using AESConnector to connect to AES 7 for TSAPI with error SSL handshake. And I found document on AAOD7.2 that

For AES 7 and later, the avayaprca.jks file provided by Avaya does not work.
Customers must provide their own certificates and configure AES 7 according to the
related documentation.

So we export customer certificate with .cer or crt. So How can we setup on TSAPI.PRO instead of avayaprca.jks.
Please advice


1. Login the runtimeconfig, and use to secure Tlink to configure the AES connector.
2. Go to tsapi.pro, under the lib of the Tomcat server lib directory, following 2 lines needs to be added.
a. trustStoreLocation=/opt/AppServer/apache-tomcat-6.0.18/webapps/cticonnector/WEB-INF/lib/avayaprca.jks
(the highlighted part should be configured based on your actual environment, where the aesconnector is deployed)
b. trustStorePassword=password


Best Regards,
Chukiat D.

Hi

Customer have policy need to change change pw of ddadmin for runtimeconfig. Can we change it?
Please advice.

Thank you.

Best Regards,
Chukiat D.

Hi

Thank you.

How can we specify a keystore on App?
Please advice.

Chukiat D.

Hi

I add the following CA cert into data node before route to Call WS node


System.setProperty( "javax.net.ssl.keyStore","/mypath/key/store.jks");
System.setProperty("javax.net.ssl.keyStorePassword", "myPassword");


AAOD6.0 SP3
AAEP 6.0 SP3

Please advice.

Thank you.

Chukiat D.

Hi

I have problem during call WS via AAOD tool and got error PKIX path validation failed


02/05/2017 15:44:23:206 DEBUG - 1D6C19424D329BB5E7920F24E35B80D1:/TCCWEBINT1IVR : Collecting [connectivity.ws.beans.HPAccountInfoService.AccountInfoServiceStub$SearchPageinated@13aa36a] from:requestSearchPageinated
02/05/2017 15:44:23:226 ERROR - 1D6C19424D329BB5E7920F24E35B80D1:/TCCWEBINT1IVR : Got AxisFault during web service call: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature check failed
02/05/2017 15:44:23:228 INFO - 1D6C19424D329BB5E7920F24E35B80D1:/TCCWEBINT1IVR : Capturing exception [org.apache.axis2.AxisFault]. Message [sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature check failed]
02/05/2017 15:44:23:229 DEBUG - 1D6C19424D329BB5E7920F24E35B80D1:/TCCWEBINT1IVR : session id:HOTCCAAEPT1-2017122084351-19 | TCCWEBINT1IVR:VerifyCar_New-VerifyAfterWS_In | ---------- WS Fail ---------

Please provide solution to fixed this case.

Note: We add requestbegin before node callWS to add keystore

Best Regards,
Chukiat D.

Hi

Customer have limitation to provide local user for connect DB except Windows User Authen.
how to connect Database on MS SQL Server via Windows AUthen?

Please advice.

Thank you.

Chukiat D.

Hi

It still got error when run through subflow menu.
What else that we can do in order to fixed issue?

Please advice.

Thank you.

Chukiat D.