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Avaya Aura Contact Center APIs
» How to get customer phone number on Outbound voice calls, 02/12/2014 03:47:01
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Hi:
We have an advanced screenpop configured in Avaya to pop on incoming voice calls.
This screenpop calls a program that we have written.
We now want this screenpop to run on *outgoing calls* (to customers) and for us to be able to determine the phone number being called (i.e. the customer's phone number) -> e.g. via an intrinsic.
However, none of the intrinsics that might help indicate the where the call is going to (e.g. AD_CDN, SIP_TO_ADDRESS) seem to be available - none of them get populated on the screenpop command-line.
We've tried configuring intrinsics in the screenpop settings and even calling your web services to get them - they only seem to be present on calls with a SIP_CALL_TYPE of "Inbound", never for "Outbound".
How can we determine, for outgoing calls, what phone number is being called?
Many thanks
Corin Adlard
Team Lead
Gamma Telecom PLC
corin.adlard@gamma.co.uk
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Avaya Aura Contact Center APIs
» AAAD Advanced Screenpop not running automatically, 11/07/2014 08:28:19
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Hi John:
Good news: that worked.
It does screenpop for Outgoing calls, of course, which is something we don't want right now.
However, I'm more than happy to prevent the screenpop appearing on our side i.e. inside our screenpop code: I've found we can do this by checking if the SIP_CALL_TYPE instrinsic is "Outbound".
Many thanks for your help,
Corin.
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Avaya Aura Contact Center APIs
» AAAD Advanced Screenpop not running automatically, 11/07/2014 02:58:15
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Thanks John. I'll try that out over the next few days and let you know.
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Avaya Aura Contact Center APIs
» AAAD Advanced Screenpop not running automatically, 18/06/2014 07:24:49
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Hi Avaya Support:
We have Avaya Aura Contact Centre v6.4 (AAAD Build 8.4.0.257).
I've followed the instructions in the help and configured an Advanced Screenpop (in our lab environment) to simply launch notepad, passing one intrinsic.
The configuration for this is as follows:
-----Advanced Application---
Name=notepad
Path=notepad.exe {0}
-- Advanced Screenpops-----------
Screenpop Name=notepad
Contact Types=Voice (only Voice is selected)
Launch Event=Active
Application Name=notepad
Path=notepad.exe {0}
*Parameters*
0=CmfContactID
Filters=None
Launch Screenpop in a tab inside AAAD=Unchecked
Auto Close Screenpop tab(s) on Work Item Release=Unchecked and disabled
--- Under Basic Screenpops | General Settings ----
Allow Agents select Screenpop(s)=Checked
Auto Expand AAAD on Work Item Answer=Checked
Launch Screenpop on Consult Contact=Checked
Launch Screenpop on Personal Calls=Checked
Launch Screenpop on Outgoing Personal Calls=Unchecked
Close Screenpop when Consult/Transfer is Completed=Unchecked
----------------------------------------------
When I accept a voice call in AAAD, from an internal extension (e.g. 8003), I can see a screenpop called "notepad" when right-clicking on the intrinsics for the call.
As expected, clicking on this does indeed bring up notepad, passing it the correct CmfContactID for the call.
HOWEVER: This screenpop does NOT automatically run when accepting the call (or at least notepad is not started): I expected it to run automatically by default.
Please let me know if there is something else I need to configure so the screenpop is automatically run when I accept a voice call, or if you need more information.
Many thanks and hope you hear from you soon.
Corin Adlard
Ops Console Team Lead
Gamma Telecom Limited
corin.adlard@gamma.co.uk
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Avaya Aura Contact Center (Archive - Oct 2013 and earlier)
» Setting up a Screen Pop with two intrinsics, 24/09/2013 05:22:27
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Many thanks for that Jack: I'll check those documents out and get back to you on how much progress I make.
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Avaya Aura Contact Center (Archive - Oct 2013 and earlier)
» Setting up a Screen Pop with two intrinsics, 20/09/2013 06:38:45
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Hi All:
Any news on this. Is anyone actually watching this forum?
Please let me know
Corin Adlard
Developer Gamma Telecom Limited
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Avaya Aura Contact Center (Archive - Oct 2013 and earlier)
» Agent Desktop not saving popup enabled flag, 20/09/2013 06:38:32
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Hi All:
Any news on this. Is anyone actually watching this forum?
Please let me know
Corin Adlard
Developer Gamma Telecom Limited
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[+]
Avaya Aura Contact Center (Archive - Oct 2013 and earlier)
» Screen pop tabs not listening to browser close events, 20/09/2013 06:38:18
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Hi All:
Any news on this. Is anyone actually watching this forum?
Please let me know
Corin Adlard
Developer Gamma Telecom Limited
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[+]
Avaya Aura Contact Center (Archive - Oct 2013 and earlier)
» Screen pop tabs not listening to browser close events, 13/09/2013 08:59:46
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Hi All:
We would like our Agent Desktop screen pop tab to close itself when a javascript window.close call is made.
Currently this does not work: what actually happens is the popup does not close and then fails to render itself.
So we assume the screen pop tab that contains our web page is not listening to browser events??
Please let me know if this is possible / what you think.
Many thanks.
Corin Adlard
Developer
Gamma Telecom Limited
corin.adlard@gamma.co.uk
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Avaya Aura Contact Center (Archive - Oct 2013 and earlier)
» Agent Desktop not saving popup enabled flag, 13/09/2013 08:49:13
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Hi All:
We have an Agent Desktop screen pop which we would like certain agents to be able to disable.
I have seen that there is a check box in the "Screen Pops" of the "Intrinsics" tab in the Agent Desktop area which does indeed allow particular Screen Pops to be disabled.
Unfortunately this setting does not get saved when you close the Agent Desktop
This means our agents would need to reset this flag on every restart of the Agent Desktop if they didn't want to see a particular screen pop (which will be a complete pain for them).
Is there a way we can get this flag saved? Or is there any other way of doing what we want (i.e. for a particular Screen Pop to NOT be shown for particular agents.)
Please let me know.
Corin Adlard
Developer
Gamma Telecom Limited
corin.adlard@gamma.co.uk
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Device, Media and Call Control (Archive - Oct 2013 and earlier)
» Setting up a Screen Pop with two parameters, 13/09/2013 06:56:21
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Thanks: Posted this add the location below.
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Avaya Aura Contact Center (Archive - Oct 2013 and earlier)
» Setting up a Screen Pop with two intrinsics, 13/09/2013 06:55:42
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Hi All:
I want to set up an agent desktop screen pop with a URL that contains TWO parameters (specifically CLI and SKILLSET).
I've been following the document:
AACCConfigurationtoscreenpopaURLwithinAAADusingtwoparametersV2.pdf
which describes, in some detail, how to set this up.
However it seems to be out of date as the URL for the WSDL at:
http://HOSTNAME:9070/SOAOI/scripting/services/ContactService?WSDL
seems to have moved to:
http://HOSTNAME:9080/SOAOICCT/services/ContactService?wsdl
and the webservices have also changed (e.g. setIntrinsticByName has been replaced by setIntrinsics -> I think!).
Does anyone have an up to date version of this document? (for Release 6.3)
I can't find one on the devconnect site anywhere...
Alternately, some other recommended way of getting the SKILLSET intrinsic out of Avaya would be helpful.
Many thanks,
Corin Adlard (Gamma Telecom Limited).
corin.adlard@gamma.co.uk
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Device, Media and Call Control (Archive - Oct 2013 and earlier)
» Setting up a Screen Pop with two parameters, 28/08/2013 10:39:47
» Go to message
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Hi All:
I want to set up an agent desktop screen pop with a URL that contains TWO parameters (specifically CLI and SKILLSET).
I've been following the document:
AACCConfigurationtoscreenpopaURLwithinAAADusingtwoparametersV2.pdf
which describes, in some detail, how to set this up.
However it seems to be out of date as the URL for the WSDL at:
http://HOSTNAME:9070/SOAOI/scripting/services/ContactService?WSDL
seems to have moved to:
http://HOSTNAME:9080/SOAOICCT/services/ContactService?wsdl
and the webservices have also changed (e.g. setIntrinsticByName has been replaced by setIntrinsics -> I think!).
Does anyone have an up to date version of this document? (for Release 6.3)
I can't find one on the devconnect site anywhere...
Alternately, some other recommended way of getting the SKILLSET intrinsic out of Avaya would be helpful.
Many thanks,
Corin Adlard (Gamma Telecom Limited).
corin.adlard@gamma.co.uk
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[+]
Avaya Aura Contact Center APIs
» Critical errors in production Avaya logs means our system is non-functional, 22/11/2013 06:27:53
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Hi John:
Thanks for replying.
Please let me know where I can raise this with Avaya Global Services.
Is there some URL I can follow for example?
I've seen the SOA RefClient and can reproduce (at will already).
I just need to find out what the error means/what to do about it.
Many thanks
Corin.
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[+]
Avaya Aura Contact Center APIs
» Critical errors in production Avaya logs means our system is non-functional, 22/11/2013 04:38:09
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Hi Avaya Developers:
We have a production installation of Avaya (6.2).
When calling the OI SessionService webservice on
http://ava-prod-aacc:9080/SOAOICCT/services/SessionService
the CCT OI service is giving the error below in
D:\Avaya\Logs\CCT\CMF_OI.txt
(Note that the IP address 10.2.1.50=ava-prod-aacc)
My interpretation is that this component cannot connect to gigaspaces but I'm not sure why.
NOTE: This error means that our system is unusable in the production environment as we cannot establish a session with the OI webservices so please can you reply ASAP.
Note also this has started happening since Avaya was restarted on Monday 18th Nov 2013.
Note also the other error in the logs is below.
Many thanks
Corin Adlard
CCS Team Lead
Gamma Telecom Limited
----------------------------------------------------
2013-11-21 12:58:12,362 [5393555@qtp-7320534-60] INFO com.nortel.soa.oi.cct.sessionservice.SessionService - logInToCCTServer(AuthenticationLevel authenticationLevel) : Input param (0) = [com.nortel.soa.oi.cct.types.AuthenticationLevel@556c31]
2013-11-21 12:58:12,362 [5393555@qtp-7320534-60] INFO com.nortel.soa.oi.cct.sessionservice.SessionService - logInToCCTServer(AuthenticationLevel authenticationLevel) : Passed validation calling login
2013-11-21 12:58:12,362 [5393555@qtp-7320534-60] INFO soa.oi.cct.security.SIPSessionManagerImpl - loginUser() userName[ccs.live] userDomain[gammatelecom] : Username[ccs.live] domain [gammatelecom]
2013-11-21 12:58:12,362 [5393555@qtp-7320534-60] INFO soa.oi.cmf.core.util.SOASpaceUtil - createSOAUserType() : Username [ccs.live] : Soa User [CCT_USER]
2013-11-21 12:58:12,362 [5393555@qtp-7320534-60] INFO soa.oi.cct.security.SIPSessionManagerImpl - loginUser() userName[ccs.live] userDomain[gammatelecom] : CCT User Validation
2013-11-21 12:58:12,362 [5393555@qtp-7320534-60] INFO soa.oi.cct.security.SIPSessionManagerImpl - loginUser() userName[ccs.live] userDomain[gammatelecom] : checking for GAMMATELECOM\ccs.live
2013-11-21 12:58:12,365 [5393555@qtp-7320534-60] INFO soa.oi.cct.security.SIPSessionManagerImpl - loginUser() userName[ccs.live] userDomain[gammatelecom] : Domain User Validation
2013-11-21 12:58:12,365 [5393555@qtp-7320534-60] INFO soa.oi.cct.security.SIPSessionManagerImpl - loginUser() userName[ccs.live] userDomain[gammatelecom] : Attempting to authenticate user against Domain name
2013-11-21 12:58:12,384 [5393555@qtp-7320534-60] INFO soa.oi.cct.security.SIPSessionManagerImpl - loginUser() userName[ccs.live] userDomain[gammatelecom] : Domain User authentication Succeeded
2013-11-21 12:58:13,384 [5393555@qtp-7320534-60] ERROR cmf.core.util.SpaceUtil - Communication failed
org.openspaces.core.RemoteDataAccessException: Connect Failed to [NIO://10.2.1.50:55511/pid[13812]/191021676356_1_-2433462456118093639]; nested exception is:
java.net.ConnectException: Connection refused: no further information; nested exception is java.rmi.ConnectException: Connect Failed to [NIO://10.2.1.50:55511/pid[13812]/191021676356_1_-2433462456118093639]; nested exception is:
java.net.ConnectException: Connection refused: no further information
at org.openspaces.core.exception.DefaultExceptionTranslator.internalTranslate(DefaultExceptionTranslator.java:108)
at org.openspaces.core.exception.DefaultExceptionTranslator.translate(DefaultExceptionTranslator.java:50)
at org.openspaces.core.DefaultGigaSpace.read(DefaultGigaSpace.java:264)
at com.nortelnetworks.portal.cmf.core.util.SpaceUtil.readCmfBaseEntry(SpaceUtil.java:7516)
at com.nortel.soa.oi.cmf.core.util.SOASpaceUtil.getSOAUserAndLock(SOASpaceUtil.java:481)
at com.nortel.soa.oi.cmf.core.util.SOASpaceUtil.getSOAUserAndLock(SOASpaceUtil.java:459)
at com.nortel.soa.oi.cct.security.SIPSessionManagerImpl.getUserAndLock(SIPSessionManagerImpl.java:1130)
at com.nortel.soa.oi.cct.security.SIPSessionManagerImpl.loginUser(SIPSessionManagerImpl.java:723)
at com.nortel.soa.oi.cct.SessionServiceImpl.logInToCCTServer(SessionServiceImpl.java:2321)
at com.nortel.soa.oi.cct.SessionServiceImpl.logInToCCTServer(SessionServiceImpl.java:2301)
at sun.reflect.GeneratedMethodAccessor72.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.apache.cxf.service.invoker.AbstractInvoker.performInvocation(AbstractInvoker.java:173)
at org.apache.cxf.service.invoker.AbstractInvoker.invoke(AbstractInvoker.java:89)
at org.apache.cxf.jaxws.JAXWSMethodInvoker.invoke(JAXWSMethodInvoker.java:60)
at org.apache.cxf.service.invoker.AbstractInvoker.invoke(AbstractInvoker.java:75)
at org.apache.cxf.interceptor.ServiceInvokerInterceptor$1.run(ServiceInvokerInterceptor.java:58)
at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at org.apache.cxf.workqueue.SynchronousExecutor.execute(SynchronousExecutor.java:37)
at org.apache.cxf.interceptor.ServiceInvokerInterceptor.handleMessage(ServiceInvokerInterceptor.java:106)
at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:236)
at org.apache.cxf.transport.ChainInitiationObserver.onMessage(ChainInitiationObserver.java:109)
at org.apache.cxf.transport.http_jetty.JettyHTTPDestination.serviceRequest(JettyHTTPDestination.java:312)
at org.apache.cxf.transport.http_jetty.JettyHTTPDestination.doService(JettyHTTPDestination.java:276)
at org.apache.cxf.transport.http_jetty.JettyHTTPHandler.handle(JettyHTTPHandler.java:70)
at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765)
at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230)
at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
at org.mortbay.jetty.Server.handle(Server.java:326)
at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:536)
at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:930)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:747)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:212)
at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:405)
at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:409)
at org.mortbay.thread.QueuedThreadPool$PoolThread.run(QueuedThreadPool.java:582)
Caused by: java.rmi.ConnectException: Connect Failed to [NIO://10.2.1.50:55511/pid[13812]/191021676356_1_-2433462456118093639]; nested exception is:
java.net.ConnectException: Connection refused: no further information
at com.gigaspaces.lrmi.nio.CPeer.connect(CPeer.java:193)
at com.gigaspaces.lrmi.ConnectionPool.getConnection(ConnectionPool.java:56)
at com.gigaspaces.lrmi.ConnPoolInvocationHandler.invoke(ConnPoolInvocationHandler.java:36)
at com.gigaspaces.lrmi.MethodCachedInvocationHandler.invoke(MethodCachedInvocationHandler.java:60)
at com.gigaspaces.lrmi.DynamicSmartStub.invokeRemote(DynamicSmartStub.java:428)
at com.gigaspaces.lrmi.DynamicSmartStub.invoke(DynamicSmartStub.java:403)
at com.gigaspaces.reflect.$GSProxy1.read(Unknown Source)
at com.gigaspaces.internal.lrmi.stubs.LRMISpaceImpl.read(LRMISpaceImpl.java:248)
at com.gigaspaces.internal.client.spaceproxy.SpaceProxyImpl.internalRead(SpaceProxyImpl.java:1743)
at com.gigaspaces.internal.client.spaceproxy.SpaceProxyImpl.readBasic(SpaceProxyImpl.java:1547)
at com.gigaspaces.internal.client.spaceproxy.actions.SpaceProxyImplReadAction.onAction(SpaceProxyImplReadAction.java:60)
at com.gigaspaces.internal.client.spaceproxy.actions.SpaceProxyImplReadAction.onAction(SpaceProxyImplReadAction.java:16)
at com.gigaspaces.internal.client.spaceproxy.actions.AbstractSpaceProxyActionManager.read(AbstractSpaceProxyActionManager.java:135)
at com.gigaspaces.internal.client.spaceproxy.AbstractSpaceProxy.read(AbstractSpaceProxy.java:176)
at org.openspaces.core.DefaultGigaSpace.read(DefaultGigaSpace.java:262)
... 36 more
Caused by: java.net.ConnectException: Connection refused: no further information
at sun.nio.ch.SocketChannelImpl.checkConnect(Native Method)
at sun.nio.ch.SocketChannelImpl.finishConnect(Unknown Source)
at sun.nio.ch.SocketAdaptor.connect(Unknown Source)
at com.gigaspaces.lrmi.nio.CPeer.createChannel(CPeer.java:267)
at com.gigaspaces.lrmi.nio.CPeer.connect(CPeer.java:170)
... 50 more
----------------------------------------------------
FIRST ERROR IN LOG
2013-11-19 09:46:11,909 [8500494@qtp-25032068-0] INFO soa.oi.cct.DALCallbackServiceImpl - onSystemShutdownEvent : Executiong operation onSystemShutdownEvent
2013-11-19 09:46:11,910 [8500494@qtp-25032068-0] INFO soa.oi.cct.security.SIPSessionManagerImpl - onSystemShutdown : non Mission Critical HA system cleaning space
2013-11-19 09:48:39,371 [8500494@qtp-25032068-0] ERROR cmf.core.util.SpaceUtil - Communication failed
org.openspaces.core.ReadMultipleException: Success:0, errors:1, [class java.rmi.ConnectException:1
StackTrace: java.rmi.ConnectException: LRMI transport protocol over NIO broken connection with ServerEndPoint: [NIO://10.2.1.50:55511/pid[13812]/191021676356_1_-2433462456118093639]; nested exception is:
java.io.IOException: An existing connection was forcibly closed by the remote host
at com.gigaspaces.lrmi.nio.CPeer.invoke(CPeer.java:607)
at com.gigaspaces.lrmi.ConnPoolInvocationHandler.invoke(ConnPoolInvocationHandler.java:40)
at com.gigaspaces.lrmi.MethodCachedInvocationHandler.invoke(MethodCachedInvocationHandler.java:60)
at com.gigaspaces.lrmi.DynamicSmartStub.invokeRemote(DynamicSmartStub.java:428)
at com.gigaspaces.lrmi.DynamicSmartStub.invoke(DynamicSmartStub.java:403)
at com.gigaspaces.reflect.$GSProxy1.readMultiple(Unknown Source)
at com.gigaspaces.internal.lrmi.stubs.LRMISpaceImpl.readMultiple(LRMISpaceImpl.java:237)
at com.gigaspaces.internal.client.spaceproxy.SpaceProxyImpl.internalReadMultiple(SpaceProxyImpl.java:2034)
at com.gigaspaces.internal.client.spaceproxy.SpaceProxyImpl.readMultipleBasic(SpaceProxyImpl.java:1960)
at com.gigaspaces.internal.client.spaceproxy.actions.SpaceProxyImplReadMultipleAction.readMultiple(SpaceProxyImplReadMultipleAction.java:82)
at com.gigaspaces.internal.client.spaceproxy.actions.SpaceProxyImplReadMultipleAction.execute(SpaceProxyImplReadMultipleAction.java:30)
at com.gigaspaces.internal.client.spaceproxy.actions.AbstractSpaceProxyActionManager.readMultiple(AbstractSpaceProxyActionManager.java:203)
at com.gigaspaces.internal.client.spaceproxy.AbstractSpaceProxy.readMultiple(AbstractSpaceProxy.java:250)
at org.openspaces.core.DefaultGigaSpace.readMultiple(DefaultGigaSpace.java:405)
at org.openspaces.core.DefaultGigaSpace.readMultiple(DefaultGigaSpace.java:399)
at com.nortelnetworks.portal.cmf.core.util.SpaceUtil.readMultipleCmfBaseEntries(SpaceUtil.java:7645)
at com.nortel.soa.oi.cmf.core.util.SOASpaceUtil.getSOATerminals(SOASpaceUtil.java:2223)
at com.nortel.soa.oi.cct.security.SIPSessionManagerImpl.onSystemShutdown(SIPSessionManagerImpl.java:926)
at com.nortel.soa.oi.cct.DALCallbackServiceImpl.onSystemShutdownEvent(DALCallbackServiceImpl.java:147)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.apache.cxf.service.invoker.AbstractInvoker.performInvocation(AbstractInvoker.java:173)
at org.apache.cxf.service.invoker.AbstractInvoker.invoke(AbstractInvoker.java:89)
at org.apache.cxf.jaxws.JAXWSMethodInvoker.invoke(JAXWSMethodInvoker.java:60)
at org.apache.cxf.service.invoker.AbstractInvoker.invoke(AbstractInvoker.java:75)
at org.apache.cxf.interceptor.ServiceInvokerInterceptor$1.run(ServiceInvokerInterceptor.java:58)
at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at org.apache.cxf.workqueue.SynchronousExecutor.execute(SynchronousExecutor.java:37)
at org.apache.cxf.interceptor.ServiceInvokerInterceptor.handleMessage(ServiceInvokerInterceptor.java:106)
at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:236)
at org.apache.cxf.transport.ChainInitiationObserver.onMessage(ChainInitiationObserver.java:109)
at org.apache.cxf.transport.http_jetty.JettyHTTPDestination.serviceRequest(JettyHTTPDestination.java:312)
at org.apache.cxf.transport.http_jetty.JettyHTTPDestination.doService(JettyHTTPDestination.java:276)
at org.apache.cxf.transport.http_jetty.JettyHTTPHandler.handle(JettyHTTPHandler.java:70)
at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765)
at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230)
at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
at org.mortbay.jetty.Server.handle(Server.java:326)
at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:536)
at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:930)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:747)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:212)
at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:405)
at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:409)
at org.mortbay.thread.QueuedThreadPool$PoolThread.run(QueuedThreadPool.java:582)
Caused by: java.io.IOException: An existing connection was forcibly closed by the remote host
at sun.nio.ch.SocketDispatcher.read0(Native Method)
at sun.nio.ch.SocketDispatcher.read(Unknown Source)
at sun.nio.ch.IOUtil.readIntoNativeBuffer(Unknown Source)
at sun.nio.ch.IOUtil.read(Unknown Source)
at sun.nio.ch.SocketChannelImpl.read(Unknown Source)
at com.gigaspaces.lrmi.nio.Reader.readBytesFromChannelBlocking(Reader.java:195)
at com.gigaspaces.lrmi.nio.Reader.readBytesBlocking(Reader.java:629)
at com.gigaspaces.lrmi.nio.Reader.bytesToPacket(Reader.java:548)
at com.gigaspaces.lrmi.nio.Reader.readReply(Reader.java:128)
at com.gigaspaces.lrmi.nio.CPeer.invoke(CPeer.java:543)
... 48 more
]; nested exception is com.gigaspaces.client.ReadMultipleException: Success:0, errors:1, [class java.rmi.ConnectException:1
StackTrace: java.rmi.ConnectException: LRMI transport protocol over NIO broken connection with ServerEndPoint: [NIO://10.2.1.50:55511/pid[13812]/191021676356_1_-2433462456118093639]; nested exception is:
java.io.IOException: An existing connection was forcibly closed by the remote host
at com.gigaspaces.lrmi.nio.CPeer.invoke(CPeer.java:607)
at com.gigaspaces.lrmi.ConnPoolInvocationHandler.invoke(ConnPoolInvocationHandler.java:40)
at com.gigaspaces.lrmi.MethodCachedInvocationHandler.invoke(MethodCachedInvocationHandler.java:60)
at com.gigaspaces.lrmi.DynamicSmartStub.invokeRemote(DynamicSmartStub.java:428)
at com.gigaspaces.lrmi.DynamicSmartStub.invoke(DynamicSmartStub.java:403)
at com.gigaspaces.reflect.$GSProxy1.readMultiple(Unknown Source)
at com.gigaspaces.internal.lrmi.stubs.LRMISpaceImpl.readMultiple(LRMISpaceImpl.java:237)
at com.gigaspaces.internal.client.spaceproxy.SpaceProxyImpl.internalReadMultiple(SpaceProxyImpl.java:2034)
at com.gigaspaces.internal.client.spaceproxy.SpaceProxyImpl.readMultipleBasic(SpaceProxyImpl.java:1960)
at com.gigaspaces.internal.client.spaceproxy.actions.SpaceProxyImplReadMultipleAction.readMultiple(SpaceProxyImplReadMultipleAction.java:82)
at com.gigaspaces.internal.client.spaceproxy.actions.SpaceProxyImplReadMultipleAction.execute(SpaceProxyImplReadMultipleAction.java:30)
at com.gigaspaces.internal.client.spaceproxy.actions.AbstractSpaceProxyActionManager.readMultiple(AbstractSpaceProxyActionManager.java:203)
at com.gigaspaces.internal.client.spaceproxy.AbstractSpaceProxy.readMultiple(AbstractSpaceProxy.java:250)
at org.openspaces.core.DefaultGigaSpace.readMultiple(DefaultGigaSpace.java:405)
at org.openspaces.core.DefaultGigaSpace.readMultiple(DefaultGigaSpace.java:399)
at com.nortelnetworks.portal.cmf.core.util.SpaceUtil.readMultipleCmfBaseEntries(SpaceUtil.java:7645)
at com.nortel.soa.oi.cmf.core.util.SOASpaceUtil.getSOATerminals(SOASpaceUtil.java:2223)
at com.nortel.soa.oi.cct.security.SIPSessionManagerImpl.onSystemShutdown(SIPSessionManagerImpl.java:926)
at com.nortel.soa.oi.cct.DALCallbackServiceImpl.onSystemShutdownEvent(DALCallbackServiceImpl.java:147)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.apache.cxf.service.invoker.AbstractInvoker.performInvocation(AbstractInvoker.java:173)
at org.apache.cxf.service.invoker.AbstractInvoker.invoke(AbstractInvoker.java:89)
at org.apache.cxf.jaxws.JAXWSMethodInvoker.invoke(JAXWSMethodInvoker.java:60)
at org.apache.cxf.service.invoker.AbstractInvoker.invoke(AbstractInvoker.java:75)
at org.apache.cxf.interceptor.ServiceInvokerInterceptor$1.run(ServiceInvokerInterceptor.java:58)
at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at org.apache.cxf.workqueue.SynchronousExecutor.execute(SynchronousExecutor.java:37)
at org.apache.cxf.interceptor.ServiceInvokerInterceptor.handleMessage(ServiceInvokerInterceptor.java:106)
at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:236)
at org.apache.cxf.transport.ChainInitiationObserver.onMessage(ChainInitiationObserver.java:109)
at org.apache.cxf.transport.http_jetty.JettyHTTPDestination.serviceRequest(JettyHTTPDestination.java:312)
at org.apache.cxf.transport.http_jetty.JettyHTTPDestination.doService(JettyHTTPDestination.java:276)
at org.apache.cxf.transport.http_jetty.JettyHTTPHandler.handle(JettyHTTPHandler.java:70)
at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765)
at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230)
at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
at org.mortbay.jetty.Server.handle(Server.java:326)
at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:536)
at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:930)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:747)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:212)
at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:405)
at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:409)
at org.mortbay.thread.QueuedThreadPool$PoolThread.run(QueuedThreadPool.java:582)
Caused by: java.io.IOException: An existing connection was forcibly closed by the remote host
at sun.nio.ch.SocketDispatcher.read0(Native Method)
at sun.nio.ch.SocketDispatcher.read(Unknown Source)
at sun.nio.ch.IOUtil.readIntoNativeBuffer(Unknown Source)
at sun.nio.ch.IOUtil.read(Unknown Source)
at sun.nio.ch.SocketChannelImpl.read(Unknown Source)
at com.gigaspaces.lrmi.nio.Reader.readBytesFromChannelBlocking(Reader.java:195)
at com.gigaspaces.lrmi.nio.Reader.readBytesBlocking(Reader.java:629)
at com.gigaspaces.lrmi.nio.Reader.bytesToPacket(Reader.java:548)
at com.gigaspaces.lrmi.nio.Reader.readReply(Reader.java:128)
at com.gigaspaces.lrmi.nio.CPeer.invoke(CPeer.java:543)
... 48 more
]
at org.openspaces.core.exception.DefaultExceptionTranslator.internalTranslate(DefaultExceptionTranslator.java:131)
at org.openspaces.core.exception.DefaultExceptionTranslator.translate(DefaultExceptionTranslator.java:50)
at org.openspaces.core.DefaultGigaSpace.readMultiple(DefaultGigaSpace.java:407)
at org.openspaces.core.DefaultGigaSpace.readMultiple(DefaultGigaSpace.java:399)
at com.nortelnetworks.portal.cmf.core.util.SpaceUtil.readMultipleCmfBaseEntries(SpaceUtil.java:7645)
at com.nortel.soa.oi.cmf.core.util.SOASpaceUtil.getSOATerminals(SOASpaceUtil.java:2223)
at com.nortel.soa.oi.cct.security.SIPSessionManagerImpl.onSystemShutdown(SIPSessionManagerImpl.java:926)
at com.nortel.soa.oi.cct.DALCallbackServiceImpl.onSystemShutdownEvent(DALCallbackServiceImpl.java:147)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.apache.cxf.service.invoker.AbstractInvoker.performInvocation(AbstractInvoker.java:173)
at org.apache.cxf.service.invoker.AbstractInvoker.invoke(AbstractInvoker.java:89)
at org.apache.cxf.jaxws.JAXWSMethodInvoker.invoke(JAXWSMethodInvoker.java:60)
at org.apache.cxf.service.invoker.AbstractInvoker.invoke(AbstractInvoker.java:75)
at org.apache.cxf.interceptor.ServiceInvokerInterceptor$1.run(ServiceInvokerInterceptor.java:58)
at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at org.apache.cxf.workqueue.SynchronousExecutor.execute(SynchronousExecutor.java:37)
at org.apache.cxf.interceptor.ServiceInvokerInterceptor.handleMessage(ServiceInvokerInterceptor.java:106)
at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:236)
at org.apache.cxf.transport.ChainInitiationObserver.onMessage(ChainInitiationObserver.java:109)
at org.apache.cxf.transport.http_jetty.JettyHTTPDestination.serviceRequest(JettyHTTPDestination.java:312)
at org.apache.cxf.transport.http_jetty.JettyHTTPDestination.doService(JettyHTTPDestination.java:276)
at org.apache.cxf.transport.http_jetty.JettyHTTPHandler.handle(JettyHTTPHandler.java:70)
at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765)
at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230)
at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
at org.mortbay.jetty.Server.handle(Server.java:326)
at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:536)
at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:930)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:747)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:212)
at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:405)
at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:409)
at org.mortbay.thread.QueuedThreadPool$PoolThread.run(QueuedThreadPool.java:582)
Caused by: com.gigaspaces.client.ReadMultipleException: Success:0, errors:1, [class java.rmi.ConnectException:1
StackTrace: java.rmi.ConnectException: LRMI transport protocol over NIO broken connection with ServerEndPoint: [NIO://10.2.1.50:55511/pid[13812]/191021676356_1_-2433462456118093639]; nested exception is:
java.io.IOException: An existing connection was forcibly closed by the remote host
at com.gigaspaces.lrmi.nio.CPeer.invoke(CPeer.java:607)
at com.gigaspaces.lrmi.ConnPoolInvocationHandler.invoke(ConnPoolInvocationHandler.java:40)
at com.gigaspaces.lrmi.MethodCachedInvocationHandler.invoke(MethodCachedInvocationHandler.java:60)
at com.gigaspaces.lrmi.DynamicSmartStub.invokeRemote(DynamicSmartStub.java:428)
at com.gigaspaces.lrmi.DynamicSmartStub.invoke(DynamicSmartStub.java:403)
at com.gigaspaces.reflect.$GSProxy1.readMultiple(Unknown Source)
at com.gigaspaces.internal.lrmi.stubs.LRMISpaceImpl.readMultiple(LRMISpaceImpl.java:237)
at com.gigaspaces.internal.client.spaceproxy.SpaceProxyImpl.internalReadMultiple(SpaceProxyImpl.java:2034)
at com.gigaspaces.internal.client.spaceproxy.SpaceProxyImpl.readMultipleBasic(SpaceProxyImpl.java:1960)
at com.gigaspaces.internal.client.spaceproxy.actions.SpaceProxyImplReadMultipleAction.readMultiple(SpaceProxyImplReadMultipleAction.java:82)
at com.gigaspaces.internal.client.spaceproxy.actions.SpaceProxyImplReadMultipleAction.execute(SpaceProxyImplReadMultipleAction.java:30)
at com.gigaspaces.internal.client.spaceproxy.actions.AbstractSpaceProxyActionManager.readMultiple(AbstractSpaceProxyActionManager.java:203)
at com.gigaspaces.internal.client.spaceproxy.AbstractSpaceProxy.readMultiple(AbstractSpaceProxy.java:250)
at org.openspaces.core.DefaultGigaSpace.readMultiple(DefaultGigaSpace.java:405)
at org.openspaces.core.DefaultGigaSpace.readMultiple(DefaultGigaSpace.java:399)
at com.nortelnetworks.portal.cmf.core.util.SpaceUtil.readMultipleCmfBaseEntries(SpaceUtil.java:7645)
at com.nortel.soa.oi.cmf.core.util.SOASpaceUtil.getSOATerminals(SOASpaceUtil.java:2223)
at com.nortel.soa.oi.cct.security.SIPSessionManagerImpl.onSystemShutdown(SIPSessionManagerImpl.java:926)
at com.nortel.soa.oi.cct.DALCallbackServiceImpl.onSystemShutdownEvent(DALCallbackServiceImpl.java:147)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.apache.cxf.service.invoker.AbstractInvoker.performInvocation(AbstractInvoker.java:173)
at org.apache.cxf.service.invoker.AbstractInvoker.invoke(AbstractInvoker.java:89)
at org.apache.cxf.jaxws.JAXWSMethodInvoker.invoke(JAXWSMethodInvoker.java:60)
at org.apache.cxf.service.invoker.AbstractInvoker.invoke(AbstractInvoker.java:75)
at org.apache.cxf.interceptor.ServiceInvokerInterceptor$1.run(ServiceInvokerInterceptor.java:58)
at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at org.apache.cxf.workqueue.SynchronousExecutor.execute(SynchronousExecutor.java:37)
at org.apache.cxf.interceptor.ServiceInvokerInterceptor.handleMessage(ServiceInvokerInterceptor.java:106)
at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:236)
at org.apache.cxf.transport.ChainInitiationObserver.onMessage(ChainInitiationObserver.java:109)
at org.apache.cxf.transport.http_jetty.JettyHTTPDestination.serviceRequest(JettyHTTPDestination.java:312)
at org.apache.cxf.transport.http_jetty.JettyHTTPDestination.doService(JettyHTTPDestination.java:276)
at org.apache.cxf.transport.http_jetty.JettyHTTPHandler.handle(JettyHTTPHandler.java:70)
at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765)
at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230)
at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
at org.mortbay.jetty.Server.handle(Server.java:326)
at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:536)
at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:930)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:747)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:212)
at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:405)
at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:409)
at org.mortbay.thread.QueuedThreadPool$PoolThread.run(QueuedThreadPool.java:582)
Caused by: java.io.IOException: An existing connection was forcibly closed by the remote host
at sun.nio.ch.SocketDispatcher.read0(Native Method)
at sun.nio.ch.SocketDispatcher.read(Unknown Source)
at sun.nio.ch.IOUtil.readIntoNativeBuffer(Unknown Source)
at sun.nio.ch.IOUtil.read(Unknown Source)
at sun.nio.ch.SocketChannelImpl.read(Unknown Source)
at com.gigaspaces.lrmi.nio.Reader.readBytesFromChannelBlocking(Reader.java:195)
at com.gigaspaces.lrmi.nio.Reader.readBytesBlocking(Reader.java:629)
at com.gigaspaces.lrmi.nio.Reader.bytesToPacket(Reader.java:548)
at com.gigaspaces.lrmi.nio.Reader.readReply(Reader.java:128)
at com.gigaspaces.lrmi.nio.CPeer.invoke(CPeer.java:543)
... 48 more
]
at com.gigaspaces.internal.client.spaceproxy.actions.SpaceProxyImplReadMultipleAction.execute(SpaceProxyImplReadMultipleAction.java:39)
at com.gigaspaces.internal.client.spaceproxy.actions.AbstractSpaceProxyActionManager.readMultiple(AbstractSpaceProxyActionManager.java:203)
at com.gigaspaces.internal.client.spaceproxy.AbstractSpaceProxy.readMultiple(AbstractSpaceProxy.java:250)
at org.openspaces.core.DefaultGigaSpace.readMultiple(DefaultGigaSpace.java:405)
... 35 more
|
|
