Hi, Wilson,

When you say support, do you mean the Backbone team?


Thank you very much.


Regards,
George

Hi,

what is your project folder name, is it "INEM_CitaPrevia_4"?

Sometime, such log not working issue comes after you changed the project folder name.

Hi,

My BP is testing the WA Snap-in, and encountered some issues.

The logs collected are as following:

Web Service Request -> http://172.17.60.153/services/WAIMRestService/wa/services/metrics
: Storing [{"requestId":"01001002671550921825","serviceMetricsResponseMap":{"1":{"attributes":{"Service":["Balance"],"Language":["Statement"],"Channel":["Voice"],"Location":["Member"]}}}}] to: ServiceMetricsResponse
: Web Service Reply <- {"requestId":"01001002671550921825","serviceMetricsResponseMap":{"1":{"attributes":{"Service":["Balance"],"Language":["Statement"],"Channel":["Voice"],"Location":["Member"]}}}}
: [expression1] Expression [ServiceMetricsResponse] Is Empty
: [expression2] Expression [ServiceMetricsResponse] Is Null [null]
: session id:cc-aaep-01-2019055023600-13 | WorkAssignmentSelfService:GetServiceMetrics | Returned Metrics | ServiceMetricsResponse : {"requestId":"01001002671550921825","serviceMetricsResponseMap":{"1":{"attributes":{"Service":["Balance"],"Language":["Statement"],"Channel":["Voice"],"Location":["Member"]}}}}
: Using SCESession E7E429D01E8979952D494BF13AE96ECC:/WorkAssignmentSelfService servlet : ParseMetricsResponse
: Returned Service Metrics: {"requestId":"01001002671550921825","serviceMetricsResponseMap":{"1":{"attributes":{"Service":["Balance"],"Language":["Statement"],"Channel":["Voice"],"Location":["Member"]}}}}
: No Metrics available for this service; staffed count is unknown.


Does any know:

1. why EWT is not returned?
2. what may be the reason for "staff count unknown".

Hi,

In VB logs, we can find something like :

@2019-02-18 15:53:57,312||FINEST|VB|21219|Session=Tambourine-2019049085349-17|VXML_REC_RECOGNITION_RESULT
{
dialogHandle: 1090
bargein: 0
DTMF: 0
result: "<?xml version='1.0'?><result><interpretation grammar="session:18" confidence="0.01"><input mode="speech">??????? ???</input><instance><app_tag_intent confidence="0.89">tag-buy_pack</app_tag_intent><SWI_literal>???? ??? ???</SWI_literal><SWI_grammarName>session:18</SWI_grammarName><n_action confidence="0.12">buy</n_action><n_action_word confidence="0.12">???? ??? ??? ???</n_action_word><n_object confidence="0.18">internet</n_object><n_object_word confidence="0.18">???? ??? ????</n_object_word><SWI_meaning>{app_tag_intent:tag-buy_pack} {n_action:buy n_action_word:???? ?????? ???} {n_object:internet n_object_word:???? ??? ????}</SWI_meaning><SWI_ssmMeanings><app_tag_intent>tag-buy_pack::tag-buy_packpre::tag-buy_promotion</app_tag_intent><n_action>buy::buy::buy</n_action><n_action_word>???? ??? ??????::???????? ??? ??? ???::???? ??? ???? ??? ???</n_action_word><n_object>internet::pack::pack</n_object><n_object_word>???? ???????::???? ??? ??? ???::???? ??? ??? ??? ???</n_object_word></SWI_ssmMeanings><SWI_ssmConfidences><app_tag_intent>89::9::1</app_tag_intent><n_action>12::10::7</n_action><n_action_word>12::10::7</n_action_word><n_object>18::7::4</n_object><n_object_word>18::7::4</n_object_word></SWI_ssmConfidences></instance></interpretation></result>"




We need to use the XML values, is there an interface for IVR call flow to get such XML return timely?


Thank you.

Hi,

Can we use Breeze Client SDK communication services from mobile browsers, like ios safari, and android browsers?

Thank you very much.




Regards,
George

Hi, gurus,

Does anyone know what is the lib "AXS_INPROC.dll"? Why is it installed? What does it do? And is it supported by Avaya?

Could anyone help to reply? Why the session is released and there is still the exception, and what might be the proper way to send multiple requests?

So is it better to use multiple threads to send the requests to avoid such connection failed error?


Thank you very much.

Hi, experts.

Is it possible to use JTAPI to monitor Station status change.

The use case is, the customer CM is configured with PMS interface, when guest check out, i want to notify someone.

So once customer check out the status of the station will change. Is it possible to use JTAPI to monitor the station status change?


Thank you very much.

Thanks, John.

I am using the sample client. It does have the release method.

For my case, i want to continuously call two the methods.

I notice if the first release the Session ID slow, when i start calling the method, then it has problem.


My current way is:

1. Setup SEssion 1
2. Call Request 1
3. Manage Session 1 Request
4. Release Session 1
5. Setup Session 2
6. Send Request 2
7. Manage Session 2
8 Release Session 2.


With this way, the error intermittently comes at step 5. Shall I add some delay between Step 4 and 5?



Thank you.

Hi, while I am testing with the sample application, I encounter the following:


---> SOAP message: <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"><SOAP-ENV:Header/><SOAP-ENV:Body><SOAP-ENV:Fault><faultcode>SOAP-ENV:Server</faultcode><faultstring>Connection Failed: All available connections are in use. Try again later.
</faultstring></SOAP-ENV:Fault></SOAP-ENV:Body></SOAP-ENV:Envelope>
A SOAP fault was raised: javax.xml.ws.WebServiceException: java.lang.RuntimeException: [SOAP-ENV:Fault: null]
---> FAULT: Connection Failed: All available connections are in use. Try again later.



I suspect because i continuously ran this within very short period.


I notice some comments in the sample code "//Repeated invocation of SMS requests
// without propagating the sessionID information correctly could result in (temporarily)
// exhausting all available SMS connections."

It seems it is the root cause, but what is the proper way to propagate the sessionID information, is there any sample we can refer to?



Thank you.

I notice the API took 2 to 3 seconds to give back. So if i call 2 methods, display station and to show station status, it will take around 5 seconds?

Is there a way to speed it up?


George

Hi,

I am quite new to the API.


Here is my use case, and i just want to hear you opinion on whether this is a proper way to use SMS API.


My customer is a hotel, and they are using PMS data link to push the data to CM.

They want to have a custom application to retrieve such info from CM when agents answer the guest call, the info should be pass to the agent.

After i did some research, i believe SMS API can be used for this use case. Agent may need to see the room status, and the guest name.

To fetch the info, I want to use :

1. StationStatus model and the "status" operation to query the guest station status, then get the room status,
2. Station model and the "list" operation to query the guest name, which is the station name.

After calling the API, should can then display them in whatever way i can.

Does it sound ok? :)

Thank you very much.


George

Hi,

Our customer is using PMS link between our CM and their FCS CRM. The question is, for the information pushed to CM with PMS link, is it possible we can get them with JTAPI?

Any detailed doc we we refer to?



Thank you very much.

Thanks, Martin.

Hi,

It mentioned in the API doc that, with this API, it can provide the logic like sending a SMS when CBA is about to call the customer.

How exactly this can be done, does anyone have any idea?

Apart from the API, what else is required? I assume the customer should have a SMS gateway, right?



Regards,
George