Hello,
For simplicity I always recommend the LoginID be set to the station number.
John

Hello,
Which interface did you build your application against?
You may have posted in the wrong forum.
John

Hello,
The CoBrowse SDK has not yet been released.
I think it should be available in the next release (3.2) out soon.
Thank you
John

Hello,
If you are referring to After Call Work in AACC this is configured for a certain time after which the agent can go back in to Ready automatically.
If you mean Not Ready in AACC, it is not possible to interrupt/override this state automatically.
John

Hello,
Yes - this is possible.
Please refer to the AACC Client Administration guide here:
https://downloads.avaya.com/css/P8/documents/101017374
See the explanation for 'enhanced Service Level Routing' on pp114.
John

Hello,
No - currently this functionality is not available in the JSP/PHP webchat model.
John.

Hello,
There is a sample application available on DevConnect here:
http://www.devconnectprogram.com/media/global/products_resources/avaya_aura_contact_center/educational_resources/sample_applications/CCMA/avaya-aura-contact-center-sample-application-manager-administration-guide.html
Have a look at the updateUser function - this should solve your problem.
John

Hello,
I recommend you log a DevConnect ticket to resolve this issue.
Provide as much detail as possible (version of AACC, what code you are using to call the web service, etc)
Please be sure you are using the latest CCMA SDK, and can open this WSDL in a browser: http://<AACC>/WebServices/OpenInterfaces/soap.svc?wsdl
To use the CCMA WS functions, you need a token obtained by authenticating using this WSDL:
http://<AACC>/WebServices/Authentication/Service.asmx?wsdl
John

Hello,
CM would not be aware of any AACC agent state, so I do not think using CM would be viable.
John

Hello,
No - unfortunately as far as I am aware, AACC does not have this feature.
John

Hello,
Use the sysadmin user described in the Server Administration doc here:
https://downloads.avaya.com/css/P8/documents/101017434
John

Hello,
For ACCS you would need to use RTD. DevLink would provide some information, but ACCS agent specific activity is masked/abstracted from IPOffice as ACCS calls are 'anchored' on AMS in ACCS.
Unfortunately DevConnect do not yet support IPOCC. However I did see a bit of information around this topic on support.avaya.com, so you might find something there.
John

Hello,
For ACCS you would need to use the RTD interface.
However, this would not apply for IPOCC - I don't know of a single mechanism which would apply to both IPOCC and ACCS.
John

Hello,
I recommend you experiment with Provider.exe on ACCS.
The best way to get more detailed analysis of your specific issue would be to log a DevConnect ticket.
John

Hello,
The local ID and login ID are different.
The CCMA WS call GetAgentList returns both values for each agent.
John