We're getting the following error :

Error: error.badfetch.bad.document , Parse error in validateAgentID.vxml at line: 48 column: 146 description: unrecognized attribute - ecmaxmltype

when we try to use the ecmaxmltype in a data tag. Is there a reason that this is unrecognized?

Thanks,
Allison

HI,

Our ccxml application is throwing the error below. Is there anyway to determine what the issue is?

Thanks,
Allison


@2014-06-12 11:13:57,285||FINEST|SessMgr|19090||******** Leaving Dialog.cpp:916:DisconnectFromEndPoint|y0001evpmppa####
@2014-06-12 11:13:57,285||FINER|SessMgr|19090||Sending VXML message to session 13961, Message type = VXML_DIALOG_HANGUP|y0001evpmppa####
@2014-06-12 11:13:57,286||FINER|SessMgr|19090||Sending VXML message to session 13961, Message type = VXML_DIALOG_TERMINATE|y0001evpmppa####
@2014-06-12 11:13:57,286||FINEST|SessMgr|19090||CDialog::DialogTerminate - Starting terminate dialog timer with timeout 600000|y0001evpmppa####
@2014-06-12 11:13:57,286||FINEST|SessMgr|19090||******** Leaving Dialog.cpp:1896:DialogTerminate|y0001evpmppa####
@2014-06-12 11:13:57,286||FINER|SessMgr|19090||Sending CCXML message to session (11868, 1224740425), Message type = DialogStartError|y0001evpmppa####
@2014-06-12 11:13:57,286||FINEST|SessMgr|19090||Sending message to CCXML type: DialogStartError
sessionHandle: 1224740425
dialogHandle: 1275072093
reason: "Invalid Endpoint"
code: 1
|y0001evpmppa####
@2014-06-12 11:13:57,286||FINER|SessMgr|19090||ccxml::DialogStart - Invalid Endpoint...|y0001evpmppa####
@2014-06-12 11:13:57,286||FINEST|SessMgr|19090||******** Leaving Session.cpp:4311:ProcessCCXMLMsg|y0001evpmppa####
@2014-06-12 11:13:57,286||FINEST|SessMgr|19090||Checking for Call disconnects...|y0001evpmppa####
@2014-06-12 11:13:57,286||FINE|SessMgr|19090||Session::Run: No calls for session, setting termination timeout to 300000, Shutdown requested 0|y0001evpmppa####
@2014-06-12 11:13:57,286||FINEST|SessMgr|19090||Run - Waiting for message...|y0001evpmppa####
@2014-06-12 11:13:57,286||FINEST|SessMgr|19090||Run - got message of type TelephonyEndPointMsg|y0001evpmppa####
@2014-06-12 11:13:57,286||FINEST|SessMgr|19090||Run - got message of type TelephonyEndPointMsg : MediaStoppedMsg|y0001evpmppa####
@2014-06-12 11:13:57,286||FINE|SessMgr|19090||Call EndPointID: 79736 is no longer valid..|y0001evpmppa####

Hi,

Can you tell me how to issue a dialogstart within a connection.merged event?

Thanks,
Allison

Hi,

Can you tell me how to issue a dialogstart within a connection.merged event?

Thanks,
Allison

Hi,

I need to know the limit on the number of variables that can be passed into VXML from CCXML in a namelist. What is the limit on the number of variables that can be passed in the <dialogstart> namelist from CCXML into VXML? I get a DialogPrepareError if I use more than a few variables in the <dialogstart> namelist.

Thanks,
Allison

We've been having a few issues with our servers recently which have resulted in them getting rebooted in order to get them processing calls again. So if there was a way of monitoring them to see any possible errors, i don't know if there is a way of differentiating between severity of errors, but it would be helpful.

Hi,

Is there a way to add extra monitoring to the AEP/MPP's/ASR/TTS servers, to try to highlight any
issues before they occur?

Thanks,
Allison

We have been given an application that was not written using OD. It consists of mainly pure VXML files. Is there a way to import this into OD?

Thanks,
Allison

Hi,

We're having the same issue that was specified here. Our prompt is played on the 3rd noinput/nomatch. Can you specify what the solution was in this case?

Thanks,
Allison

Thanks for the information!

Is there a way to add a length chcek to a static grammar to make up for the fact that we can't use the built-in grammar for this?

Thanks

Thanks for the answer to this. The scenario is as below, we want the person answering the phone to be played an audio file before they pick up to help them determine if they want to answer the call or not.

Is there any way you would suggest doing this, as it is something we need to look into?

Thanks!

Yes we are using the html mode for use with automated testing tools. Is there any way we can work around this issue?

Thanks!

We have a PromptAndCollect node which contains 2 grammars, a built in digits one for the length and a static one which contains one possible option, as we want the app to exit if this option is selected.

When we view this app through the browser, the box that should be there to input the digits is displayed as a select box, with only the option from the static grammar. This works fine in vxml, is there anyway to ensure the browser displays the correct input box?

From reading the forums we can see there are issues with using two grammars in the html mode, has this ever been resolved?

Thanks!

When doing a consultative transfer, there is a property Transfer Audio' which can be used to play a prompt to the caller whilst the call is being transferred. Is there a way in which this can be played to the number the call is being transferred to instead?

Thanks!