Hi,

I think, that the case, you mention, is a little bit different. We do not have two nailup calls, with have two calls to the same customer. Anyway, the epm certificate is already imported in Application Server trust store, so I guess this must be something different.

thanks.

Hello Glen,

Thank you for your answer, the problem is that the customer is receiving two calls for every record :

Suppose we have infinite job, the scenario is as below :

1. Infinite job is running, there are no records to be called
2. A single record with single phoneNo is added to infinite job/calling list
3. POM calls the customer phone no ( using PomDriverApp )
3. The customer answers the call
4. POM makes another call to the the same phone number, this time with Nailer application

This ends up with customer having two calls at the same time, one answered and one ringinh
The expected behaviour would be that POM makes a call, classifies if it is real voice and then transfers this to the agent ( "nails" agent )

Please find attached screeshot, where you can observe, that POM makes two oubound calls, to the customer at the same time ( customer no starts with 06 ...)

Thank you !

Hello,

When I set up campaign as Preview, there is one call per calling list record ( Nailer calls both agent and customer), however when I set up campaign as predictive ( either cruise control or expert calling ratio ), there are two calls for every outbound record, one call from Nailer, and one call from PomDriverApp.
Anyone encountered this problem before? How this can be solved ?

thanks

Hello,

Is there a way to get a real time information from AACC about :
- calls disconnected in wait queue ( with ANI, DNIS and timestamp ), preferably some callback notification?
- no of calls in wait queues on different skiillsets ?

I know that we we get some data with RSM multicaast, however I would like a real time information, and not delayed by 2-seconds refresh interval. Is there an interface ( webservice ), which can be used to query the actual queue size?

regards

Hi, in one of our customer we have got following problem: BlindCall (transfer) can't change previously filled UUI. Call scenario: call is transferred to application from agent with filled UUI. Customer needs to be transfered again to agent with another UUI (BlindCall) but the UUI after transfer is not changed.

UUI variable before transfer:
05/06/2014 12:06:15:328 DEBUG - 1024F9FFC1DA19B54326F73D68230200:/MainIVR_2_1_3 : session id:mpp3-2014156100547-20 | CyfraPlusMod:goTransfer | MY_UUI | OutputUUI:UUI : 4844|1401|Niezautoryzowany|5906981|Inicjacja PBP|

BlindCall command looking OK:

05/06/2014 12:06:22:156 DEBUG - 1024F9FFC1DA19B54326F73D68230200:/MainIVR_2_1_3 : CTICommand.execute: request to manager is http://10.48.26.42:8080/cticonnector/BlindCall?callee%3D51466%26uui%3D4844%7C1401%7CNiezautoryzowany%7C5906981%7CInicjacja+PBP%7C+%26uuiAsAscii%3Dtrue%26holdAddress%3D1619%26extension%3D1611&k=IaMn4roqM6RmUIIxOEWlSQZvHtlFttKDcS0EttRRlqM%3D


Response from AES:
05/06/2014 12:06:22:609 DEBUG - 1024F9FFC1DA19B54326F73D68230200:/MainIVR_2_1_3 : CTICommand.execute: callinfo from Manager is callid=1619&ani=4844&dnis=1401&extension=1611&ucID=00001016191401962751&uui=5906981|1|300000|Franek|Dolas|10&state=transferred