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AE Services General (Archive - Oct 2013 and earlier)
» EWT in case of adjunct routing, 01/07/2013 16:24:40
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Hi John,
Awaiting for your response.
regards
Arbab
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AE Services General (Archive - Oct 2013 and earlier)
» EWT in case of adjunct routing, 19/06/2013 11:52:52
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Hi John,
Can you please share formula/algorithm Avaya uses for calculating EWT?
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AE Services General (Archive - Oct 2013 and earlier)
» Avaya's estimated wait-time formula, 19/06/2013 11:32:52
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Thanks Craig,
We have Avaya CM 6.2 & AES 6.2
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AE Services General (Archive - Oct 2013 and earlier)
» Avaya's estimated wait-time formula, 18/06/2013 11:30:37
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Hi,
Is there any Avaya documentation available discussing EWT calculation? I am interested in knowing the EWT formula used in case of multiple priority queue? Any help in this regard will really be appreciated.
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Avaya ACE Custom Application Development (Archive - Oct 2013 and earlier)
» Avaya estimated wait-time formula, 18/06/2013 06:09:08
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Hi,
Is there any Avaya documentation available discussing EWT calculation? I am interested in knowing the EWT formula used in case of multiple priority queue? Any help in this regard will really be appreciated.
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