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Avaya Aura Contact Center APIs
» ACCS RTD API stoped, 10/06/2021 09:42:18
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You can certainly look at the CCMS/DP logs to get the server view of the problem (particularly if you are looking can replicate it at a specific time) but, honestly, if the sample applications do not work I would try to install the latest SDK from this portal on a different machine and verify. Beyond that you will likely want to engage with your product support channel as they should be able to work with the sample applications to diagnose.
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Avaya Aura Contact Center APIs
» Oceana Chat Host Server on Websphere?, 16/03/2021 15:16:27
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Avaya Aura Contact Center APIs
» AACC CCS(contact control service) SDK agent Signin failed., 16/03/2021 15:13:32
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Yuck. Looks like the Websocket is unceremoniously closed on you. I would definitely ask servicing and support for an explanation or, at the very least the CCS logs. There may be clues there.
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Avaya Aura Contact Center APIs
» Screen PopUP on outbound calls , 16/03/2021 15:04:59
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Not aware of any outbound specific examples but aside from selecting them as "Outbound" under the "Screen Pop Settings" of "Agent Desktop Configuration", I'm not aware of any differences to other contact types.
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Avaya Aura Contact Center APIs
» AACC/ACCS EWC chat handled by bot service, 16/03/2021 15:02:11
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Why wouldn't you implement the chat-bot externally and transfer the contact to the agent when needed? If you do, there is no reason the chatbot couldn't post the message to the agent (and thus be included in the transcript) on connection. Likewise I'm unclear why you would want to "fake" an agent interaction; I imagine you wish stats to be included somewhere but what agent would they report against? That said, I believe some solutions do operate as agents and you can do so via CCT or CCS but they require licenses just like real agents.
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Avaya Breeze
» Breeze Workspace Widget Framework, 16/03/2021 14:38:31
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A1. Don't think so, sorry; what you have is what there is. The sample library is quite useful too, if you haven't downloaded it I recommend getting it. If you want to provide more details on the documentation I'll feedback to the product team.
A2. There's no way to access the core Breeze APIs from the Widget Framework specifically; whether a widget COULD do so I wouldn't like to speculate on as it implies a number of dependencies I'm not certain of. e.g. 'startVoiceInteraction' doesn't directly provide anything that might be used to identify the outbound contact
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Avaya Aura Contact Center APIs
» RTDSDK with ACCS Business Continuity fails when using the Managed IP, 10/09/2020 09:26:24
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I'd raise this with site servicing, I can't recall the exact patch bundle but I believe there was a patch related to this. You'll also need to ensure you have the latest RTDSDK as we recently posted one (although the changes there probably don't relate).
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Avaya Aura Contact Center APIs
» Inbound and outbound call issue for CCT Dot net application, 10/09/2020 09:15:05
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There's a lot in there so I'll try and keep it simple, yes, RefClient will work along side AACC/AAAD and that may be used with a soft-phone (built in) or a physical station. Site support will assist you in understanding the product and configuration in the context of RefClient (but probably not in the context of your own application). So the simple answer is, if it works with the AACC/CCT/.NET/RefClient (or AACC/CCT/SOAP/RefClient) from the AACC server, it can be made to work with your application. If it doesn't, it (likely) cannot.
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Avaya Aura Contact Center APIs
» AACC Integration/Usage in a web application, 28/08/2020 11:28:35
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Avaya Aura Contact Center APIs
» Email Open Interface API - Oceana, 28/08/2020 11:21:12
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I'm afraid AACC and Oceana share no heritage, only a target market
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Avaya Aura Contact Center APIs
» AACC 7.0.3 TFE REST Configurator "White paper", 28/08/2020 11:19:10
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Sorry @Bucky101, don't have any up my sleeve. If you want to open a support ticket with the problem you're tackling we can look at it with you. Although, as I said above, your servicing partner may be better placed to assist you (I guess it depends on the specific context here)
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Avaya Aura Contact Center APIs
» ASA Export Data Protocol, 28/08/2020 11:14:52
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Avaya Aura Contact Center APIs
» ACCS Webchat Implementation, 28/08/2020 11:12:06
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@Ahmadqadri; I can only imagine that your AACC is NOT configured to allow "non secure" connections
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Avaya Aura Contact Center APIs
» Transfer from AACC to customer survey, 28/08/2020 11:07:42
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I'm not personally familiar with @Glenn_T suggestion but it sounds elegant (I presume it's a feature of AEP). For AACC APIs, there's nothing directly available (I presume this is a post-call survey). In AACC the call leaves routing once it goes to the agent and thus the agent would need to take action (perhaps via a programmable button) or a custom CCT application would need to take it on their behalf.
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Avaya Aura Contact Center APIs
» Inbound and outbound call issue for CCT Dot net application, 28/08/2020 11:01:14
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