Thanks a lot Martin for your help.

hi martin,
thanks for your usual support.
could you please tell me where I could find information about max number of tsapi connection that could be supported by AES server.

Thanks

Thanks a lot Martin,
I have reviewed chapter 12 and it helps me to identify how many endpoints my AES server could support.
I still have a question, if AES supports 4000 endpoints and single endpoint in my recording application could consume one TSAPI license and one DMCC license so it means 4000 endpoints would consume 4000 TSAPI license and 4000 DMCC license, would that be okay with AES or AES would have a limitation on how many TSAPI license consumed so it would not allow 4000 Tsapi + 4000 DMCC

Thanks for your usual support

I am planning to develop a recording application that record calls for 1500 agent in our call center,
my application would consume 1500 TSAPI license and 1500 DMCC license in case all agents are registered, I am depending on one AES server which has enough license but I am afraid that too many connections on AES would make problems so I want to ask how many concurrent connections could AES v 5.2 or 6 support and does avaya recommends specific number of connections and what is the max..

Thanks a lot

Thanks for your reply.
I was expecting that you would ask me some questions to understand my environment as ex my AES version, my IVR voice portal version, ... then provide me with technical help. I thought you are a filed person. anyway it is really helpful to know that it is doable to give IVR an input from agent extension through UUI.

Regards,
Mahmoud

Thanks for your prompt reply, actually I prefer to try to do it myself so do you recommend any material to read to be able to use uui efficiently

Thanks

Hello,

we need the agent to transfer the customer to another evaluation IVR [VDN], we need also to transfer the agent ID and some information to the new evaluation IVR once the agent transfer the call , so how could we do that, please advise.

the agent will do normal transfer from his soft phone or hard phone so i don't know how could agent pass information as ex mobile number of caller or his agent id to the new IVR

Thanks,
Mahmoud

Thanks, I will ask any question related to DMCC there.
could you please tell me the availability to know who disconnect the call first from CMS side ?

is there is any way to detect who ended the call first, the caller [customer] or the receiver [agent] through DMCC or any other API's or CMS

is there is any way to detect who ended the call first, the caller [customer] or the receiver [agent] through DMCC or any other API's or CMS

so I could use RTD to get Sum of All Answered Calls from the start of the day till the moment for more than splits [ as input ].

I have read this in the documentation of the SDK so does that means that data accumulated at least every 10 minutes or there is another method to generate a report that could retrieve accumulative data every 30 seconds for more than one split form start of day till the report generation time.
[
Each type of statistic is collected in two different ways?interval-to-date and moving window.
The interval used for interval-to-date calculations is user-configurable in 15-minute increments
from 15 minutes to 24 hours. The interval used for moving window calculations is predefined to
be 10 minutes.
]

As Per Your Previous reply, I have downloaded sdk under below provided section but there are no applications

https://devconnect.avaya.com/public/dyn/d_dyn.jsp?fn=819

Look for "CCMS Programming API SDKs and Documentation Downloads" section.

I need to create a report which could show accumulative data since the beginning of the day till the moment for more than one split.

Input [ List of Split & Skills ]
Expected Output [ One Line Containing Accumulative data for all these splits as example sum(acdcalls), sum(abncalls) for all these splits.

Realtime reports will give me only real time so I can't use it, I tried to use integrated reports but I can't add sum of any functions to accumulate the data for more than predefined splits also I can't find where conditions on the query for integrated reports.

please your support to tell me the best method to design this report

Thanks in advance.

do you have any sample applications for using RTD ?

Thanks in advance.

Thanks for your prompt reply, so I could get acd calls on a specific split or available agents or any other data every 5 seconds ?