Customer have 5 Application server with cluster that support call i think this should enough.

they use 1 VM server and install Websphere with 5 JVM for Application server for 2 site to load balance and have 2 AES server by one is primary and second is failover.

Do you think this solution is appropriate to support 600 channels or not?

Max channel is 600 and max concurrence is around 400,but now we got that issues when call reach 250 concurrences.

Thanks

Hi ,

As check with Websphere admin thread pool count use around 25% of all ,we have to check on Maxthreadpool parameter on tsapi.pro or not ? now it set Maxthreadpool=30


Thanks

Hi NeilGoldsmith,


Many thanks for your reply ,can you recommend more for thread count that i should increase,now we have 600 IVR channel.


Thanks

Hi ,

. I found there are many blocked threads from Websphere application server that deploy AAOD and AESConnector
Can anyone please suggest this error?

More log and detail in attach files


Thanks

Jakkapan

Dear All,

We found since we deploy AESconnector with IVR found CPU usage is spite as picture in attach files
Anyone please help to explain process that why it happen like this

Thank

Jakkapan

NeilGoldsmith wrote:What do you have running? Do you have the runtime configuration servlet running in any of your browsers?

Did you manually make any permission changes to that file or is it open and locked somewhere?

Yes ,runtimeconfig is running on it. and we set permission for ddconfig.xml to read only after we done configuration.

Hi
From system out log we found it try to write ddconfig.xml(Permission is read only) file every 1 hours .
Anyone please suggest why system try this activity every hours.

SystemOut_15.09.17_03.30.40.log:[9/16/15 23:52:47:881 ICT] 000018d1 SystemOut O java.io.FileNotFoundException: /SharePool/lib/IVR1/lib_DD6/ddconfig.xml (The file access permissions do not allow the specified action.)
SystemOut_15.09.17_03.30.40.log:[9/17/15 0:52:50:194 ICT] 000018ec SystemOut O java.io.FileNotFoundException: /SharePool/lib/IVR1/lib_DD6/ddconfig.xml (The file access permissions do not allow the specified action.)
SystemOut_15.09.17_03.30.40.log:[9/17/15 1:57:25:232 ICT] 000018cb SystemOut O java.io.FileNotFoundException: /SharePool/lib/IVR1/lib_DD6/ddconfig.xml (The file access permissions do not allow the specified action.)
SystemOut_15.09.17_03.30.40.log:[9/17/15 2:57:48:724 ICT] 000018e0 SystemOut O java.io.FileNotFoundException: /SharePool/lib/IVR1/lib_DD6/ddconfig.xml (The file access permissions do not allow the specified action.)
SystemOut_15.09.17_07.00.21.log:[9/17/15 3:57:52:504 ICT] 000018e9 SystemOut O java.io.FileNotFoundException: /SharePool/lib/IVR1/lib_DD6/ddconfig.xml (The file access permissions do not allow the specified action.)
SystemOut_15.09.17_07.00.21.log:[9/17/15 4:50:31:030 ICT] 00000043 SystemOut O java.io.FileNotFoundException: /SharePool/lib/IVR1/lib_DD6/ddconfig.xml (The file access permissions do not allow the specified action.)
SystemOut_15.09.17_07.00.21.log:[9/17/15 5:50:46:690 ICT] 00000047 SystemOut O java.io.FileNotFoundException: /SharePool/lib/IVR1/lib_DD6/ddconfig.xml (The file access permissions do not allow the specified action.)
SystemOut_15.09.17_07.00.21.log:[9/17/15 6:50:58:681 ICT] 0000018e SystemOut O java.io.FileNotFoundException: /SharePool/lib/IVR1/lib_DD6/ddconfig.xml (The file access permissions do not allow the specified action.)
SystemOut_15.09.17_08.21.52.log:[9/17/15 7:51:13:150 ICT] 00000164 SystemOut O java.io.FileNotFoundException: /SharePool/lib/IVR1/lib_DD6/ddconfig.xml (The file access permissions do not allow the specified action.)
SystemOut_15.09.17_08.54.06.log:[9/17/15 8:51:13:329 ICT] 00000301 SystemOut O java.io.FileNotFoundException: /SharePool/lib/IVR1/lib_DD6/ddconfig.xml (The file access permissions do not allow the specified action.)
SystemOut_15.09.17_10.07.57.log:[9/17/15 9:51:15:817 ICT] 00000182 SystemOut O java.io.FileNotFoundException: /SharePool/lib/IVR1/lib_DD6/ddconfig.xml (The file access permissions do not allow the specified action.)
SystemOut_15.09.17_10.52.03.log:[9/17/15 10:51:19:874 ICT] 00000164 SystemOut O java.io.FileNotFoundException: /SharePool/lib/IVR1/lib_DD6/ddconfig.xml (The file access permissions do not allow the specified action.)
SystemOut_15.09.17_12.00.25.log:[9/17/15 11:51:21:801 ICT] 00000182 SystemOut O java.io.FileNotFoundException: /SharePool/lib/IVR1/lib_DD6/ddconfig.xml (The file access permissions do not allow the specified action.)
SystemOut_15.09.17_13.11.57.log:[9/17/15 12:51:32:767 ICT] 00000165 SystemOut O java.io.FileNotFoundException: /SharePool/lib/IVR1/lib_DD6/ddconfig.xml (The file access permissions do not allow the specified action.)
SystemOut_15.09.17_14.02.45.log:[9/17/15 13:51:34:520 ICT] 00000511 SystemOut O java.io.FileNotFoundException: /SharePool/lib/IVR1/lib_DD6/ddconfig.xml (The file access permissions do not allow the specified action.)
SystemOut_15.09.17_14.59.07.log:[9/17/15 14:51:41:055 ICT] 0000018d SystemOut O java.io.FileNotFoundException: /SharePool/lib/IVR1/lib_DD6/ddconfig.xml (The file access permissions do not allow the specified action.)

Thanks

Jakkapan

Hi,

Can i put TSAPI.pro to aesconnector.war directly?

I had try put on aesconnector.war\WEB-INF\classes\ and aesconnector.war\WEB-INF\lib

It still could n't find AES server.Can anyone have suggest?

I use runtime version 6.0.0.1301

Thank
Jakkapan.

Hi this is my classpath setting
/home/ivruser/lib_DD6

Hi ,
Yes it work fine ,if i put there,but as policy i need to put it on
/home/ivruser/lib_DD6 .
I already set class path config but it still require on Websphere class path T-T.

Hi Guy,

I got problem with tsapi.pro files
I had deploy OD app and runtime on Websphere, and set classpath config to /home/ivruser/lib_DD6 .it work find for all library files
but except tsapi.pro file ,it show error that could n't find it on Websphere profile classpath eg./ibm/websphere/appserv02/
I use OD and runtime version 6. and i had done this before on old version 4,5,5.1

Anyone has any recommend for this :(
Thank :D

Jakkapan