Additional Information on this item:
1) We are running this application on: OS (Windows Server 2008 R2 Standard SP1).

2) When instaling RTDSDK we get the following errors:
Error Opening File for writting.
C:\Program Files (x86)\Avaya\RTDSDK\Unicode\bin\GetDBLogin.dll

3) Version= aacc-6_4-rtd-sdk

Hi,

My company went live with a AACC solution just over a week ago. This solution is connected to Aspect software (WFM and RTA). We are obviously using the RTDSDK APIs and we are experiencing an issue with the RTDView software as follows:

When I try running RTDView I get the following error:

NIrtd_eREMOTE_SYSREC_FAIL --> 60043 Failed to log on due to a failure to read the system record at the remote site.

I have tested for connectivity and have no issues. It is pinging the system appropiately.

Anybody out there who have experienced the same situation? and Have found the cause?

Thanks guys for your support appreciated.

regards