Below is our requirement

IVR1 transfers call to IVR2 using consultation transfer.

Data sent to IVR2 from IVR1: AAI (callflow specific)

Caller calls IVR1
IVR1 places caller on hold
IVR2 calls IVR2 and uses consultation transfer
IVR1 sends customer data to IVR2 via DTMF string (String is MerchantReference + # + CRN1 + # + CRN2 + # + CRN3+ # + Amount + # + Checksum + #)
IVR1 listens for confirmation DTMF tone from IVR2,
When IVR2 answers it send DTMF*.
If the data sent by IVR1 is valid, DTMF tone 1 sent to IVR1 from IVR2
If the data sent by IVR1 is invalid, DTMF tone * sent to IVR1 from IVR2

How can we transfer the DTMF string from IVR1 to IVR2 and DTMF tone for acknowledgment from IVR2 to IVR1.

If it is done through CCXML, any document that can be referred. Call transfer used is consultation transfer node from OD6

My avaya handle is kmunmun

-Munmun

Customer wants to play a music for 10 minutes in application itself before transferring to agent.
Receiving error.badfetch after the 10min announcement is played and not returning to the calling module. Tried creating a sample application and testing in local AAEP lab for debugging. Had increased fetch timeout to 900s but problem still persists
Attaching the trace and AAEP logs and the sample application created.
Prompt help appreciated

Where can I find the IC plugins?
As of now I have different OD versions like

AAOD_6.0.0.1301_201309231856 and related IC plugin found is com.avaya.sce.ic.ui_6.0.0.1301
AAOD_6_0_0_1103_201206181400 and related IC plugin found is com.avaya.sce.ic.ui_6.0.0.1102 but not com.avaya.sce.ic.ui_6.0.0.1103

My project needs the above version where can I find this.

OD version 6.

For Prompt and Collect node, termination character is set as # in item properties. But still when i enter *, it is taken as a termination character.
Example: Customer is asked to enter 6 digit pin followed by #. Prompt is played when customer enters invalid input.

Customer enters 1234*, it is taken as invalid input and invalid prompt is played. * is being taken as a termination character.

One of our current application is currently running on AAEP6. We want to run it in AAEP 7.

Is it possible to run it in AAEP 7 without any change and will that work? Or will there have to be any modifications/changes that have to be done?

The application is built on OD 6

For one of the project, I need to invoke the POM details into my OD application dynamically.

I can see that the POM configuration is stored in the web.xml. But the password is stored in an encrypted format in web.xml

Please let me know how to go about this?

Nopes the development eclipse environment where it was installed is also not available. That is the reason struggling to get it from other possible options...

There is one project already in production which uses an newly created Arabic ar-sa_1.1.1 localization bundle. There is a new change in the project. I have the source code for the project but do not have the localization bundle that was built. Without this bundle, the DD pops up an error for the localization bundle.

Is there any other way where i can retrieve this localization bundle from. No source code available for the localization bundle. The only thing that is available is the ar-sa.jar which of 20kB found in the lib folder.

Tried using that as a localization bundle but that does not work.

Scenario: Code is built on OD version 6. Imported the code and tried to clean build in OD version 7

Result/Issue:
Additional "_" is added to the "_" in variables in IProjectVariables.java

Example:
The original variable in IProjectVariables in version 6 is RETURN_CODE

After clean build the same code in version 7, the same variable is changed to RETURN__CODE.

Suspecting it is the compatibility issue.

I have a .gram file name bcxxx.gram. I need to import it into my workspace.
To import that i read that i need to create a delimited grammar file so i created a text file and in that i mentioned
bcxxx|voice|external|file:///C:/nidus/test|application/srgs+xml

and i got an error as
!MESSAGE Line only did not contain the minimum number of valid tokens for grammar importing: [bcxxx|voice|external|file:///C:/nidus/test|application/srgs+xml]. Perhaps wrong delimiter was used, or line is invalid.

can you plz let me know where i went wrong and also guide me on how to write the delimited file

I could successfully load the wsdl located on my system. Now I am trying to use the wsdl specified on the server but it gives me below error:
you may need to configure proxy. How do i do that?

My WSDL and the xsd are in the same location... Can there be anyother reason??

While creating web service operation file axis2, i am getting error "org.apache.axis2.wsdl.codegen.CodeGenerationException: Error parsing WSDL"

Below is the WSDL

***************************
<?xml version="1.0" encoding="UTF-8"?>
<!-- Strategic IVR Web Service interface definition

   Version:   0.8
   Date:      15/06/2011
   Author:      Hrishikesh Sudame, Prashant Yadgire, Apoorv D and Ketan Karia   

   0.1      Initial baseline (based on SDR v0.7)
   0.2      Based Lined to SDR v0.8
   0.3      Basedlined to SDR v0.10   
   0.4      Basedlined to SDR v0.11
   0.5      Basedlined to SDR v0.12   
   0.6      Basedlined to SDR v0.14
   0.7      Basedlined to SDR v0.15
   0.8      BasedLined to SDR v0.16
   0.9 BasedLined to SDR v0.17
   0.10   BasedLined to SDR v0.23 and add service GetCattFatt
-->
<wsdl:definitions xmlns:wsdl="http://schemas.xmlsoap.org/wsdl/" xmlns:soap="http://schemas.xmlsoap.org/wsdl/soap/"
   xmlns:sivrws="http://ws.barclaycard.com/sivr/" xmlns:xsd="http://www.w3.org/2001/XMLSchema"
   name="SIVR" targetNamespace="http://ws.barclaycard.com/sivr/">
<wsdl:documentation></wsdl:documentation>
<wsdl:types>
<xsd:schema>
   <xsd:import namespace="http://ws.barclaycard.com/sivr/" schemaLocation="StrategicIVR_Schema1.xsd"></xsd:import>    
   </xsd:schema>
</wsdl:types>

<wsdl:message name="LocateCustomerRequest">
<wsdl:part name="parameters" element="sivrws:LocateIn"/>
</wsdl:message>
<wsdl:message name="LocateCustomerResponse">
<wsdl:part name="parameters" element="sivrws:LocateOut" />
</wsdl:message>
<wsdl:message name="InitiateSessionRequest">
   <wsdl:part name="parameters" element="sivrws:InitiateSessionIn"></wsdl:part>
</wsdl:message>
<wsdl:message name="InitiateSessionResponse">
   <wsdl:part name="parameters" element="sivrws:InitiateSessionOut"></wsdl:part>
</wsdl:message>
<wsdl:message name="ReacquireSessionRequest">
   <wsdl:part name="parameter" element="sivrws:ReacquireSessionIn"></wsdl:part>
</wsdl:message>
<wsdl:message name="ReacquireSessionResponse">
   <wsdl:part name="parameter" element="sivrws:ReacquireSessionOut"></wsdl:part>
</wsdl:message>
<wsdl:message name="OpenSessionRequest">
   <wsdl:part name="parameters" element="sivrws:OpenSessionIn"></wsdl:part>
</wsdl:message>
<wsdl:message name="OpenSessionResponse">
   <wsdl:part name="parameters" element="sivrws:OpenSessionOut"></wsdl:part>
</wsdl:message>
<wsdl:message name="CloseSessionRequest">
   <wsdl:part name="parameters" element="sivrws:CloseSessionIn"></wsdl:part>
</wsdl:message>
<wsdl:message name="CloseSessionResponse">
   <wsdl:part name="parameters" element="sivrws:CloseSessionOut"></wsdl:part>
</wsdl:message>
<wsdl:message name="CheckPasscodeRequest">
   <wsdl:part name="parameters" element="sivrws:CheckPasscodeIn"></wsdl:part>
</wsdl:message>
<wsdl:message name="CheckPasscodeResponse">
   <wsdl:part name="parameters" element="sivrws:CheckPasscodeOut"></wsdl:part>
</wsdl:message>
<wsdl:message name="CheckAnswersRequest">
   <wsdl:part name="parameters" element="sivrws:CheckAnswersIn"></wsdl:part>
</wsdl:message>
<wsdl:message name="CheckAnswersResponse">
   <wsdl:part name="parameters" element="sivrws:CheckAnswersOut"></wsdl:part>
</wsdl:message>
<wsdl:message name="ValidatePasscodeRequest">
   <wsdl:part name="parameters" element="sivrws:ValidatePascdIn"></wsdl:part>
</wsdl:message>
<wsdl:message name="ValidatePasscodeResponse">
   <wsdl:part name="parameters" element="sivrws:ValidatePascdOut"></wsdl:part>
</wsdl:message>
<wsdl:message name="GetVerificationLevelRequest">
   <wsdl:part name="parameters" element="sivrws:GetVerificationLevelIn"></wsdl:part>
</wsdl:message>
<wsdl:message name="GetVerificationLevelResponse">
   <wsdl:part name="parameters" element="sivrws:GetVerificationLevelOut"></wsdl:part>
</wsdl:message>
<wsdl:message name="SetPermanentPasscodeRequest">
   <wsdl:part name="parameters" element="sivrws:SetPermPascdIn"></wsdl:part>
</wsdl:message>
<wsdl:message name="SetPermanentPasscodeResponse">
   <wsdl:part name="parameters" element="sivrws:SetPermPascdOut"></wsdl:part>
</wsdl:message>
<wsdl:message name="GetBasicAccountDataRequest">
   <wsdl:part name="parameters" element="sivrws:GetBasicAccDataIn"></wsdl:part>
</wsdl:message>
<wsdl:message name="GetBasicAccountDataResponse">
   <wsdl:part name="parameters" element="sivrws:GetBasicAccDataOut"></wsdl:part>
</wsdl:message>
<wsdl:message name="GetFraudEvaluationRequest">
   <wsdl:part name="parameters" element="sivrws:GetFraudEvalIn"></wsdl:part>
</wsdl:message>
<wsdl:message name="GetFraudEvaluationResponse">
   <wsdl:part name="parameters" element="sivrws:GetFraudEvalOut"></wsdl:part>
</wsdl:message>
<wsdl:message name="SetCustomerSurveyFlagRequest">
   <wsdl:part name="parameters" element="sivrws:SetCustSurveyFlagIn"></wsdl:part>
</wsdl:message>
<wsdl:message name="SetCustomerSurveyFlagResponse">
   <wsdl:part name="parameters" element="sivrws:SetCustSurveyFlagOut"></wsdl:part>
</wsdl:message>
<wsdl:message name="GetCustomerSurveyFlagRequest">
   <wsdl:part name="parameters" element="sivrws:GetCustSurveyFlagIn"></wsdl:part>
</wsdl:message>
<wsdl:message name="GetCustomerSurveyFlagResponse">
   <wsdl:part name="parameters" element="sivrws:GetCustSurveyFlagOut"></wsdl:part>
</wsdl:message>
<wsdl:message name="AddAccountMemoRequest">
   <wsdl:part name="parameters" element="sivrws:AddAccMemoIn"></wsdl:part>
</wsdl:message>
<wsdl:message name="AddAccountMemoResponse">
   <wsdl:part name="parameters" element="sivrws:AddAccMemoOut"></wsdl:part>
</wsdl:message>
<wsdl:message name="GetInternetRegistrationDetailsRequest">
<wsdl:part name="parameters" element="sivrws:GetInternetRegDetIn"/>
</wsdl:message>
<wsdl:message name="GetInternetRegistrationDetailsResponse">
<wsdl:part element="sivrws:GetInternetRegDetOut" name="parameters"/>
</wsdl:message>
<wsdl:message name="CallToActivateRequest">
   <wsdl:part name="parameters" element="sivrws:CallToActivateIn"></wsdl:part>
</wsdl:message>
<wsdl:message name="CallToActivateResponse">
   <wsdl:part name="parameters" element="sivrws:CallToActivateOut"></wsdl:part>
</wsdl:message>
<wsdl:message name="GetPaymentsInformationRequest">
   <wsdl:part name="parameters" element="sivrws:GetPaymentsInfoIn"></wsdl:part>
</wsdl:message>
<wsdl:message name="GetPaymentsInformationResponse">
   <wsdl:part name="parameters" element="sivrws:GetPaymentsInfoOut"></wsdl:part>
</wsdl:message>
<wsdl:message name="ValidateDebitCardRequest">
   <wsdl:part name="parameters" element="sivrws:ValidateDebtCardIn"></wsdl:part>
</wsdl:message>
<wsdl:message name="ValidateDebitCardResponse">
   <wsdl:part name="parameters" element="sivrws:ValidateDebtCardOut"></wsdl:part>
</wsdl:message>
<wsdl:message name="MakePaymentRequest">
   <wsdl:part name="parameters" element="sivrws:MakePaymentIn"></wsdl:part>
</wsdl:message>
<wsdl:message name="MakePaymentResponse">
   <wsdl:part name="parameters" element="sivrws:MakePaymentOut"></wsdl:part>
</wsdl:message>
<wsdl:message name="PromiseToPayRequest">
   <wsdl:part name="parameters" element="sivrws:PromiseToPayIn"></wsdl:part>
</wsdl:message>
<wsdl:message name="PromiseToPayResponse">
   <wsdl:part name="parameters" element="sivrws:PromiseToPayOut"></wsdl:part>
</wsdl:message>
<wsdl:message name="GetCustomerActivityHistoryRequest">
   <wsdl:part name="parameters" element="sivrws:GetCustActvHistIn"></wsdl:part>
</wsdl:message>
<wsdl:message name="GetCustomerActivityHistoryResponse">
   <wsdl:part name="parameters" element="sivrws:GetCustActvHistOut"></wsdl:part>
</wsdl:message>
<wsdl:message name="GetVerificationHistoryRequest">
   <wsdl:part name="parameters" element="sivrws:GetVerificationHistIn"></wsdl:part>
</wsdl:message>
<wsdl:message name="GetVerificationHistoryResponse">
   <wsdl:part name="parameters" element="sivrws:GetVerificationHistOut"></wsdl:part>
</wsdl:message>
<wsdl:message name="InvalidateSessionRequest">
   <wsdl:part name="parameters" element="sivrws:InvalidateSessionIn"></wsdl:part>
</wsdl:message>
<wsdl:message name="InvalidateSessionResponse">
   <wsdl:part name="parameters" element="sivrws:InvalidateSessionOut"></wsdl:part>
</wsdl:message>
<wsdl:message name="UpdateSessionRequest">
   <wsdl:part name="parameters" element="sivrws:UpdateSessionIn"></wsdl:part>
</wsdl:message>
<wsdl:message name="UpdateSessionResponse">
   <wsdl:part name="parameters" element="sivrws:UpdateSessionOut"></wsdl:part>
</wsdl:message>
<wsdl:message name="GetDropOutReasonRequest">
   <wsdl:part name="parameters" element="sivrws:GetDropOutReasonIn"></wsdl:part>
</wsdl:message>
<wsdl:message name="GetDropOutReasonResponse">
   <wsdl:part name="parameters" element="sivrws:GetDropOutReasonOut"></wsdl:part>
</wsdl:message>
<wsdl:message name="GetFraudEvaluationDetailRequest">
   <wsdl:part name="parameters" element="sivrws:GetFraudEvalDetailIn"></wsdl:part>
</wsdl:message>
<wsdl:message name="GetFraudEvaluationDetailResponse">
   <wsdl:part name="parameters" element="sivrws:GetFraudEvalDetailOut"></wsdl:part>
</wsdl:message>
<wsdl:message name="SetFraudEvaluationOverrideRequest">
   <wsdl:part name="parameters" element="sivrws:SetFrdEvalOverrideIn"></wsdl:part>
</wsdl:message>
<wsdl:message name="SetFraudEvaluationOverrideResponse">
   <wsdl:part name="parameters" element="sivrws:SetFrdEvalOverrideOut"></wsdl:part>
</wsdl:message>
<wsdl:message name="GetRoutingRequest">
   <wsdl:part name="parameters" element="sivrws:GetRoutingIn"></wsdl:part>
</wsdl:message>
<wsdl:message name="GetRoutingResponse">
   <wsdl:part name="parameters" element="sivrws:GetRoutingOut"></wsdl:part>
</wsdl:message>
<wsdl:message name="CheckCollectionsRulesRequest">
   <wsdl:part name="parameter"
      element="sivrws:CheckCollectionsRulesIn">
   </wsdl:part>
</wsdl:message>
<wsdl:message name="CheckCollectionsRulesResponse">
   <wsdl:part name="parameter"
      element="sivrws:CheckCollectionsRulesOut">
   </wsdl:part>
</wsdl:message>
<wsdl:message name="GetCallerInformationRequest">
   <wsdl:part name="parameter"
      element="sivrws:GetCallerInformationIn">
   </wsdl:part>
</wsdl:message>
<wsdl:message name="GetCallerInformationResponse">
   <wsdl:part name="parameter"
      element="sivrws:GetCallerInformationOut">
   </wsdl:part>
</wsdl:message>

<wsdl:message name="GetCattFattDataRequest">
   <wsdl:part name="parameters" element="sivrws:GetCattFattIn"></wsdl:part>
</wsdl:message>
<wsdl:message name="GetCattFattDataResponse">
   <wsdl:part name="parameters"
      element="sivrws:GetCattFattOut">
   </wsdl:part>
</wsdl:message>
<wsdl:portType name="SIVR">
<wsdl:operation name="LocateCustomer">
<wsdl:documentation>Performs an initial locate, where the customer needs to be identified by key data. This would be used where the customerâ??s credit card number is not available.
   </wsdl:documentation>
<wsdl:input message="sivrws:LocateCustomerRequest"/>
<wsdl:output message="sivrws:LocateCustomerResponse"/>
</wsdl:operation>
<wsdl:operation name="InitiateSession">
<wsdl:documentation>Prepares a mid-tier call session prior to Open Session being called.
   </wsdl:documentation>
<wsdl:input message="sivrws:InitiateSessionRequest"/>
<wsdl:output message="sivrws:InitiateSessionResponse"/>
</wsdl:operation>
<wsdl:operation name="ReacquireSession">
    <wsdl:documentation>Called by the IVR after a call has been transferred back from an agent system.
   </wsdl:documentation>
       <wsdl:input message="sivrws:ReacquireSessionRequest"></wsdl:input>
       <wsdl:output message="sivrws:ReacquireSessionResponse"></wsdl:output>
</wsdl:operation>
<wsdl:operation name="OpenSession">
   <wsdl:documentation>Sets up the service layer for dealing with a customer call and returns basic data to allow the IVR to determine the appropriate call flow. This call will do the absolute minimum in order to return control back to the client.</wsdl:documentation>
   <wsdl:input message="sivrws:OpenSessionRequest"></wsdl:input>
   <wsdl:output message="sivrws:OpenSessionResponse"></wsdl:output>
</wsdl:operation>
<wsdl:operation name="CloseSession">
   <wsdl:documentation>Clears down any session state once the customerâ??s call has ended.</wsdl:documentation>
   <wsdl:input message="sivrws:CloseSessionRequest"></wsdl:input>
   <wsdl:output message="sivrws:CloseSessionResponse"></wsdl:output>
</wsdl:operation>
<wsdl:operation name="CheckPasscode">
   <wsdl:documentation>Initial service call to authenticate customer to basic level using their passcode. This method also checks that the passcode supplied is compliant with IVR passcode requirements.
   </wsdl:documentation>
   <wsdl:input message="sivrws:CheckPasscodeRequest"></wsdl:input>
   <wsdl:output message="sivrws:CheckPasscodeResponse"></wsdl:output>
</wsdl:operation>
<wsdl:operation name="CheckAnswers">
   <wsdl:documentation>Checks the answers given by the customer against the questions issued from â??Get Questionsâ??</wsdl:documentation>
   <wsdl:input message="sivrws:CheckAnswersRequest"></wsdl:input>
   <wsdl:output message="sivrws:CheckAnswersResponse"></wsdl:output>
</wsdl:operation>
<wsdl:operation name="ValidatePasscode">
   <wsdl:documentation>Checks the provided passcode meets passcode validations and rules</wsdl:documentation>
   <wsdl:input message="sivrws:ValidatePasscodeRequest"></wsdl:input>
   <wsdl:output message="sivrws:ValidatePasscodeResponse"></wsdl:output>
</wsdl:operation>
<wsdl:operation name="GetVerificationLevel">
   <wsdl:documentation>Returns the customerâ??s current verification level, plus supporting data.</wsdl:documentation>
   <wsdl:input message="sivrws:GetVerificationLevelRequest"></wsdl:input>
   <wsdl:output message="sivrws:GetVerificationLevelResponse"></wsdl:output>
</wsdl:operation>
<wsdl:operation name="SetPermanentPasscode">
   <wsdl:documentation>Sets a customerâ??s passcode to a new value.</wsdl:documentation>
   <wsdl:input message="sivrws:SetPermanentPasscodeRequest"></wsdl:input>
   <wsdl:output message="sivrws:SetPermanentPasscodeResponse"></wsdl:output>
</wsdl:operation>
<wsdl:operation name="GetBasicAccountData">
   <wsdl:documentation>Returns basic account data that will be used by the IVR to perform very simple functions.</wsdl:documentation>
   <wsdl:input message="sivrws:GetBasicAccountDataRequest"></wsdl:input>
   <wsdl:output message="sivrws:GetBasicAccountDataResponse"></wsdl:output>
</wsdl:operation>
<wsdl:operation name="GetFraudEvaluation">
   <wsdl:documentation>Runs basic fraud activity type checking.</wsdl:documentation>
   <wsdl:input message="sivrws:GetFraudEvaluationRequest"></wsdl:input>
   <wsdl:output message="sivrws:GetFraudEvaluationResponse"></wsdl:output>
</wsdl:operation>
<wsdl:operation name="SetCustomerSurveyFlag">
   <wsdl:documentation>Updates the customerâ??s session to reflect their choice as to whether they wish to complete a customer satisfaction survey at the end of the call.Updates the customerâ??s session to reflect their choice as to whether they wish to complete a customer satisfaction survey at the end of the call.</wsdl:documentation>
   <wsdl:input message="sivrws:SetCustomerSurveyFlagRequest"></wsdl:input>
   <wsdl:output message="sivrws:SetCustomerSurveyFlagResponse"></wsdl:output>
</wsdl:operation>
<wsdl:operation name="GetCustomerSurveyFlag">
   <wsdl:documentation>Get the customerâ??s session to reflect their choice as to whether they wish to complete a customer satisfaction survey at the end of the call.</wsdl:documentation>
   <wsdl:input message="sivrws:GetCustomerSurveyFlagRequest"></wsdl:input>
   <wsdl:output message="sivrws:GetCustomerSurveyFlagResponse"></wsdl:output>
</wsdl:operation>
<wsdl:operation name="AddAccountMemo">
   <wsdl:documentation>Adds a memo to a customerâ??s account.</wsdl:documentation>
   <wsdl:input message="sivrws:AddAccountMemoRequest"></wsdl:input>
   <wsdl:output message="sivrws:AddAccountMemoResponse"></wsdl:output>
</wsdl:operation>
<wsdl:operation name="GetInternetRegistrationDetails">
   <wsdl:documentation>Returns information relating to the Internet registrations the caller has.</wsdl:documentation>
   <wsdl:input message="sivrws:GetInternetRegistrationDetailsRequest"></wsdl:input>
   <wsdl:output message="sivrws:GetInternetRegistrationDetailsResponse"></wsdl:output>
</wsdl:operation>
<wsdl:operation name="CallToActivate">
   <wsdl:documentation>Supports the customerâ??s call to activate request against their card product.</wsdl:documentation>
   <wsdl:input message="sivrws:CallToActivateRequest"></wsdl:input>
   <wsdl:output message="sivrws:CallToActivateResponse"></wsdl:output>
</wsdl:operation>
<wsdl:operation name="GetPaymentsInformation">
   <wsdl:documentation>Retrieves basic account data for use in the standard (non-Collections) IVR around customer payments. Also applies basic fraud logic to determine if payments are allowed on the account and if so what the maximum amount that can be paid.</wsdl:documentation>
   <wsdl:input message="sivrws:GetPaymentsInformationRequest"></wsdl:input>
   <wsdl:output message="sivrws:GetPaymentsInformationResponse"></wsdl:output>
</wsdl:operation>
<wsdl:operation name="ValidateDebitCard">
   <wsdl:documentation>Checks the supplied debit card number may be used to make payments against Barclaycard accounts.</wsdl:documentation>
   <wsdl:input message="sivrws:ValidateDebitCardRequest"></wsdl:input>
   <wsdl:output message="sivrws:ValidateDebitCardResponse"></wsdl:output>
</wsdl:operation>
<wsdl:operation name="MakePayment">
   <wsdl:documentation>This function takes the payment request, fully validates it and check it against fraud rules and then seeks authorisation from the card schemes.
For collections customers this means a check to determine if they are in Triumph or Debt Manager as that mainframe needs to be advised of the payment.
   </wsdl:documentation>
   <wsdl:input message="sivrws:MakePaymentRequest"></wsdl:input>
   <wsdl:output message="sivrws:MakePaymentResponse"></wsdl:output>
</wsdl:operation> <wsdl:operation name="PromiseToPay">
   <wsdl:documentation>Lets the customer submit a promise to pay. Depending on the customerâ??s status they could be in Debt Manager or still in Triumph.</wsdl:documentation>
   <wsdl:input message="sivrws:PromiseToPayRequest"></wsdl:input>
   <wsdl:output message="sivrws:PromiseToPayResponse"></wsdl:output>
</wsdl:operation>
<wsdl:operation name="GetCustomerActivityHistory">
   <wsdl:documentation>Retrieve IVR activity data from the Session Data Store (SDS).</wsdl:documentation>
   <wsdl:input message="sivrws:GetCustomerActivityHistoryRequest"></wsdl:input>
   <wsdl:output message="sivrws:GetCustomerActivityHistoryResponse"></wsdl:output>
</wsdl:operation>
<wsdl:operation name="GetVerificationHistory">
   <wsdl:documentation>Provides IDV information over the last 24 hours against the session account number.</wsdl:documentation>
   <wsdl:input message="sivrws:GetVerificationHistoryRequest"></wsdl:input>
   <wsdl:output message="sivrws:GetVerificationHistoryResponse"></wsdl:output>
</wsdl:operation>
<wsdl:operation name="InvalidateSession">
   <wsdl:documentation>Allows an agent to â??invalidateâ?? the session data within SDS.
This will be used when a CAM agent finds that the IVR has incorrectly identified the credit card number and set the session up with the wrong data, and the service will have the effect of removing all credit card number specific data from the database.
The service also presents the option to repopulate the SDS using the valid credit card number.
   </wsdl:documentation>
   <wsdl:input message="sivrws:InvalidateSessionRequest"></wsdl:input>
   <wsdl:output message="sivrws:InvalidateSessionResponse"></wsdl:output>
</wsdl:operation>
<wsdl:operation name="UpdateSession">
   <wsdl:documentation>Allows an agent to update the session data within SDS when a call is to be redirected back into the IVR.</wsdl:documentation>
   <wsdl:input message="sivrws:UpdateSessionRequest"></wsdl:input>
   <wsdl:output message="sivrws:UpdateSessionResponse"></wsdl:output>
</wsdl:operation>
<wsdl:operation name="GetDropOutReason">
   <wsdl:documentation>Retrieves the reason the call dropped out of the automated IVR to a customer agent.</wsdl:documentation>
   <wsdl:input message="sivrws:GetDropOutReasonRequest"></wsdl:input>
   <wsdl:output message="sivrws:GetDropOutReasonResponse"></wsdl:output>
</wsdl:operation>
<wsdl:operation name="GetFraudEvaluationDetail">
   <wsdl:documentation>Retrieves the reason details relating to the score given by the Get Fraud Evaluation service.</wsdl:documentation>
   <wsdl:input message="sivrws:GetFraudEvaluationDetailRequest"></wsdl:input>
   <wsdl:output message="sivrws:GetFraudEvaluationDetailResponse"></wsdl:output>
</wsdl:operation>
<wsdl:operation name="SetFraudEvaluationOverride">
   <wsdl:documentation>Sets the fraud evaluation override flag which means that the fraud evaluation function will ignore the customerâ??s â??trueâ?? score.</wsdl:documentation>
   <wsdl:input message="sivrws:SetFraudEvaluationOverrideRequest"></wsdl:input>
   <wsdl:output message="sivrws:SetFraudEvaluationOverrideResponse"></wsdl:output>
</wsdl:operation>
<wsdl:operation name="GetRouting">
   <wsdl:documentation>Returns the route that the IVR should take in handling the caller. Also returns associated data that can help further dictate the route and the name of a particular message file that should be played if necessary.
      </wsdl:documentation>
    <wsdl:input message="sivrws:GetRoutingRequest"></wsdl:input>
   <wsdl:output message="sivrws:GetRoutingResponse"></wsdl:output>
</wsdl:operation>
    <wsdl:operation name="CheckCollectionsRules">
       <wsdl:documentation>This web service will apply business logic to determine the appropriate routing through the IVR the call should take and also return any specific collections data that will be used within that call. This web service should be called at the start of the collections menu options once the customer has been verified.
         </wsdl:documentation>
       <wsdl:input message="sivrws:CheckCollectionsRulesRequest"></wsdl:input>
       <wsdl:output message="sivrws:CheckCollectionsRulesResponse"></wsdl:output>
    </wsdl:operation>
    <wsdl:operation name="GetCallerInformation">
       <wsdl:documentation>Returns information relating to the caller to the client system.
         </wsdl:documentation>
       <wsdl:input message="sivrws:GetCallerInformationRequest"></wsdl:input>
       <wsdl:output message="sivrws:GetCallerInformationResponse"></wsdl:output>
    </wsdl:operation>
    <wsdl:operation name="GetCattFattData">
       <wsdl:documentation>Stand alone webserivce for CATT FATT which internally call the webservices GetCallerInformation , GetVerificationLevel , GetVerificationHistory , GetCustomerSurveyFlag , GetFraudEvaluation , GetFraudEvaluationFlag , GetDropOutReason , GetCustomerActivityHistory.
         </wsdl:documentation>
       <wsdl:input message="sivrws:GetCattFattDataRequest"></wsdl:input>
       <wsdl:output message="sivrws:GetCattFattDataResponse"></wsdl:output>
    </wsdl:operation>
</wsdl:portType>

<wsdl:binding name="SIVRSOAP" type="sivrws:SIVR">
   <soap:binding style="document"
      transport="http://schemas.xmlsoap.org/soap/http" />
   <wsdl:operation name="LocateCustomer">
      <soap:operation
         soapAction="http://ws.barclaycard.com/sivr/LocateCustomer" />
      <wsdl:input>
         <soap:body use="literal" />
      </wsdl:input>
      <wsdl:output>
         <soap:body use="literal" />
      </wsdl:output>
   </wsdl:operation>
   <wsdl:operation name="InitiateSession">
      <soap:operation
         soapAction="http://ws.barclaycard.com/sivr/InitiateSession" />
      <wsdl:input>
         <soap:body use="literal" />
      </wsdl:input>
      <wsdl:output>
         <soap:body use="literal" />
      </wsdl:output>
   </wsdl:operation>
   <wsdl:operation name="ReacquireSession">
      <soap:operation
         soapAction="http://ws.barclaycard.com/sivr/ReacquireSession" />
      <wsdl:input>
         <soap:body use="literal" />
      </wsdl:input>
      <wsdl:output>
         <soap:body use="literal" />
      </wsdl:output>
   </wsdl:operation>
   <wsdl:operation name="OpenSession">
      <soap:operation
         soapAction="http://ws.barclaycard.com/sivr/OpenSession" />
      <wsdl:input>
         <soap:body use="literal" />
      </wsdl:input>
      <wsdl:output>
         <soap:body use="literal" />
      </wsdl:output>
   </wsdl:operation>
   <wsdl:operation name="CloseSession">
      <soap:operation
         soapAction="http://ws.barclaycard.com/sivr/CloseSession" />
      <wsdl:input>
         <soap:body use="literal" />
      </wsdl:input>
      <wsdl:output>
         <soap:body use="literal" />
      </wsdl:output>
   </wsdl:operation>
   <wsdl:operation name="CheckPasscode">
      <soap:operation
         soapAction="http://ws.barclaycard.com/sivr/CheckPasscode" />
      <wsdl:input>
         <soap:body use="literal" />
      </wsdl:input>
      <wsdl:output>
         <soap:body use="literal" />
      </wsdl:output>
   </wsdl:operation>
   <wsdl:operation name="CheckAnswers">
      <soap:operation
         soapAction="http://ws.barclaycard.com/sivr/CheckAnswers" />
      <wsdl:input>
         <soap:body use="literal" />
      </wsdl:input>
      <wsdl:output>
         <soap:body use="literal" />
      </wsdl:output>
   </wsdl:operation>
   <wsdl:operation name="ValidatePasscode">
      <soap:operation
         soapAction="http://ws.barclaycard.com/sivr/ValidatePasscode" />
      <wsdl:input>
         <soap:body use="literal" />
      </wsdl:input>
      <wsdl:output>
         <soap:body use="literal" />
      </wsdl:output>
   </wsdl:operation>
   <wsdl:operation name="GetVerificationLevel">
      <soap:operation
         soapAction="http://ws.barclaycard.com/sivr/GetVerificationLevel" />
      <wsdl:input>
         <soap:body use="literal" />
      </wsdl:input>
      <wsdl:output>
         <soap:body use="literal" />
      </wsdl:output>
   </wsdl:operation>
   <wsdl:operation name="SetPermanentPasscode">
      <soap:operation
         soapAction="http://ws.barclaycard.com/sivr/SetPermanentPasscode" />
      <wsdl:input>
         <soap:body use="literal" />
      </wsdl:input>
      <wsdl:output>
         <soap:body use="literal" />
      </wsdl:output>
   </wsdl:operation>
   <wsdl:operation name="GetBasicAccountData">
      <soap:operation
         soapAction="http://ws.barclaycard.com/sivr/GetBasicAccountData" />
      <wsdl:input>
         <soap:body use="literal" />
      </wsdl:input>
      <wsdl:output>
         <soap:body use="literal" />
      </wsdl:output>
   </wsdl:operation>
   <wsdl:operation name="GetFraudEvaluation">
      <soap:operation
         soapAction="http://ws.barclaycard.com/sivr/GetFraudEvaluation" />
      <wsdl:input>
         <soap:body use="literal" />
      </wsdl:input>
      <wsdl:output>
         <soap:body use="literal" />
      </wsdl:output>
   </wsdl:operation>
   <wsdl:operation name="SetCustomerSurveyFlag">
      <soap:operation
         soapAction="http://ws.barclaycard.com/sivr/SetCustomerSurveyFlag" />
      <wsdl:input>
         <soap:body use="literal" />
      </wsdl:input>
      <wsdl:output>
         <soap:body use="literal" />
      </wsdl:output>
   </wsdl:operation>
   <wsdl:operation name="GetCustomerSurveyFlag">
      <soap:operation
         soapAction="http://ws.barclaycard.com/sivr/GetCustomerSurveyFlag" />
      <wsdl:input>
         <soap:body use="literal" />
      </wsdl:input>
      <wsdl:output>
         <soap:body use="literal" />
      </wsdl:output>
   </wsdl:operation>
   <wsdl:operation name="AddAccountMemo">
      <soap:operation
         soapAction="http://ws.barclaycard.com/sivr/AddAccountMemo" />
      <wsdl:input>
         <soap:body use="literal" />
      </wsdl:input>
      <wsdl:output>
         <soap:body use="literal" />
      </wsdl:output>
   </wsdl:operation>
   <wsdl:operation name="GetInternetRegistrationDetails">
      <soap:operation
         soapAction="http://ws.barclaycard.com/sivr/GetInternetRegistrationDetails" />
      <wsdl:input>
         <soap:body use="literal" />
      </wsdl:input>
      <wsdl:output>
         <soap:body use="literal" />
      </wsdl:output>
   </wsdl:operation>
   <wsdl:operation name="CallToActivate">
      <soap:operation
         soapAction="http://ws.barclaycard.com/sivr/CallToActivate" />
      <wsdl:input>
         <soap:body use="literal" />
      </wsdl:input>
      <wsdl:output>
         <soap:body use="literal" />
      </wsdl:output>
   </wsdl:operation>
   <wsdl:operation name="GetPaymentsInformation">
      <soap:operation
         soapAction="http://ws.barclaycard.com/sivr/GetPaymentsInformation" />
      <wsdl:input>
         <soap:body use="literal" />
      </wsdl:input>
      <wsdl:output>
         <soap:body use="literal" />
      </wsdl:output>
   </wsdl:operation>
   <wsdl:operation name="ValidateDebitCard">
      <soap:operation
         soapAction="http://ws.barclaycard.com/sivr/ValidateDebitCard" />
      <wsdl:input>
         <soap:body use="literal" />
      </wsdl:input>
      <wsdl:output>
         <soap:body use="literal" />
      </wsdl:output>
   </wsdl:operation>
   <wsdl:operation name="MakePayment">
      <soap:operation
         soapAction="http://ws.barclaycard.com/sivr/MakePayment" />
      <wsdl:input>
         <soap:body use="literal" />
      </wsdl:input>
      <wsdl:output>
         <soap:body use="literal" />
      </wsdl:output>
   </wsdl:operation>
   <wsdl:operation name="PromiseToPay">
      <soap:operation
         soapAction="http://ws.barclaycard.com/sivr/PromiseToPay" />
      <wsdl:input>
         <soap:body use="literal" />
      </wsdl:input>
      <wsdl:output>
         <soap:body use="literal" />
      </wsdl:output>
   </wsdl:operation>
   <wsdl:operation name="GetCustomerActivityHistory">
      <soap:operation
         soapAction="http://ws.barclaycard.com/sivr/GetCustomerActivityHistory" />
      <wsdl:input>
         <soap:body use="literal" />
      </wsdl:input>
      <wsdl:output>
         <soap:body use="literal" />
      </wsdl:output>
   </wsdl:operation>
   <wsdl:operation name="GetVerificationHistory">
      <soap:operation
         soapAction="http://ws.barclaycard.com/sivr/GetVerificationHistory" />
      <wsdl:input>
         <soap:body use="literal" />
      </wsdl:input>
      <wsdl:output>
         <soap:body use="literal" />
      </wsdl:output>
   </wsdl:operation>
   <wsdl:operation name="InvalidateSession">
      <soap:operation
         soapAction="http://ws.barclaycard.com/sivr/InvalidateSession" />
      <wsdl:input>
         <soap:body use="literal" />
      </wsdl:input>
      <wsdl:output>
         <soap:body use="literal" />
      </wsdl:output>
   </wsdl:operation>
   <wsdl:operation name="UpdateSession">
      <soap:operation
         soapAction="http://ws.barclaycard.com/sivr/UpdateSession" />
      <wsdl:input>
         <soap:body use="literal" />
      </wsdl:input>
      <wsdl:output>
         <soap:body use="literal" />
      </wsdl:output>
   </wsdl:operation>
   <wsdl:operation name="GetDropOutReason">
      <soap:operation
         soapAction="http://ws.barclaycard.com/sivr/GetDropOutReason" />
      <wsdl:input>
         <soap:body use="literal" />
      </wsdl:input>
      <wsdl:output>
         <soap:body use="literal" />
      </wsdl:output>
   </wsdl:operation>
   <wsdl:operation name="GetFraudEvaluationDetail">
      <soap:operation
         soapAction="http://ws.barclaycard.com/sivr/GetFraudEvaluationDetail" />
      <wsdl:input>
         <soap:body use="literal" />
      </wsdl:input>
      <wsdl:output>
         <soap:body use="literal" />
      </wsdl:output>
   </wsdl:operation>
   <wsdl:operation name="SetFraudEvaluationOverride">
      <soap:operation
         soapAction="http://ws.barclaycard.com/sivr/SetFraudEvaluationOverride" />
      <wsdl:input>
         <soap:body use="literal" />
      </wsdl:input>
      <wsdl:output>
         <soap:body use="literal" />
      </wsdl:output>
   </wsdl:operation>
   <wsdl:operation name="GetRouting">
      <soap:operation
         soapAction="http://ws.barclaycard.com/sivr/GetRouting" />
      <wsdl:input>
         <soap:body use="literal" />
      </wsdl:input>
      <wsdl:output>
         <soap:body use="literal" />
      </wsdl:output>
   </wsdl:operation>
   <wsdl:operation name="CheckCollectionsRules">
      <soap:operation
         soapAction="http://ws.barclaycard.com/sivr/CheckCollectionsRules" />
      <wsdl:input>
         <soap:body use="literal" />
      </wsdl:input>
      <wsdl:output>
         <soap:body use="literal" />
      </wsdl:output>
   </wsdl:operation>
   <wsdl:operation name="GetCallerInformation">
      <soap:operation
         soapAction="http://ws.barclaycard.com/sivr/GetCallerInformation" />
      <wsdl:input>
         <soap:body use="literal" />
      </wsdl:input>
      <wsdl:output>
         <soap:body use="literal" />
      </wsdl:output>
   </wsdl:operation>
   <wsdl:operation name="GetCattFattData">
      <soap:operation
         soapAction="http://ws.barclaycard.com/sivr/GetCattFattData" />
      <wsdl:input>
         <soap:body use="literal" />
      </wsdl:input>
      <wsdl:output>
         <soap:body use="literal" />
      </wsdl:output>
   </wsdl:operation>
</wsdl:binding>

<wsdl:service name="SIVRServices">
<wsdl:port binding="sivrws:SIVRSOAP" name="SIVRSOAP">
<soap:address location="http://localhost:9084/StrategicIVR/SIVRServices"/>
</wsdl:port>
</wsdl:service>
</wsdl:definitions>
************************

I tried changing the soap:address to actual but still getting same error

I am not able to find any such documentation and neither am i getting any support for the same. Could you please suggest me if i can add this in any other forum of avaya

I need to add new phrases/ words in the Nuance Natural Language Understand grammars. For that I need to add these words in the training file (for SSM/SLM). What is the location of the training file in the Nuance Server.