Hi,

Our OD application has been deployed in IBM WAS.

OD - 8.1.2
IBM WAS - 9
AEP- 8.1.2

In Production environment, IVR Applications are not connecting due to the below issue

<b> ServletWrapper service Uncaught service() exception thrown by servlet Start: java.lang.NoSuchMethodError:org/apache/neethi/Constants.isPolicyElement </b>

We have compared Shared library configurations of UAT and Production .There is no change in the configurations. The shared library configuration is as per the document only.
But the issue has been resolved after adding the neethi.jar to the shared library. But there is no issue in UAT without neethi.jar added to the shared library. Therefore, we would like to know that what will be the impact if we add neethi.jar to the shared library or is it mandatory to add neethi.jar to the shared library.

Dear Massimo,

I checked below thread but there is no proper configuration provided to configure SUNX509 trust manager factory on IBMWAS. Could you please let know as to how to resolve the issue.

Hi Massimo,

We are also facing same issue with OD 8.1.2 with IBM WAS 9.0.5 connecting to fetch the WebLM OD license. As you mentioned, the thread will be updated. Could you please let us know as to how to resolve the issue with SUNX509.

Hi,

We are facing issue with fetching the OD license through runtimeconfig. Below are the environment details for reference. When we are trying with http and 8080 it works fine but when we use https and 8443 it does not work. we are using the WebLM which is inside the ExperiencePortal.

AAOD version-8.1.2
JDK version-1.8
WebLM - 8.1
IBM WAS version-9.0.5


Below is the error log snippet
9/22/23 15:22:33:709 GST] 000000cb SystemErr R java.security.NoSuchAlgorithmException: SunX509 TrustManagerFactory not available
[9/22/23 15:22:33:710 GST] 000000cb SystemErr R at sun.security.jca.GetInstance.getInstance(GetInstance.java:171)
[9/22/23 15:22:33:710 GST] 000000cb SystemErr R at javax.net.ssl.TrustManagerFactory.getInstance(TrustManagerFactory.java:11)
[9/22/23 15:22:33:710 GST] 000000cb SystemErr R at com.avaya.weblm.HttpConnection.createSecureSocketContext(HttpConnection.java:302)
[9/22/23 15:22:33:710 GST] 000000cb SystemErr R at com.avaya.weblm.HttpConnection.writeProperties(HttpConnection.java:121)
[9/22/23 15:22:33:710 GST] 000000cb SystemErr R at com.avaya.weblm.RequestMsg.send(RequestMsg.java:102)
[9/22/23 15:22:33:710 GST] 000000cb SystemErr R at com.avaya.weblm.LicenseManager.getProduct(LicenseManager.java:613)
[9/22/23 15:22:33:710 GST] 000000cb SystemErr R at com.avaya.runtimecommon.platforms.vp.License.<init>(License.java:97)
[9/22/23 15:22:33:710 GST] 000000cb SystemErr R at com.ibm._jsp._license._jspService(_license.java:438)
[9/22/23 15:22:33:710 GST] 000000cb SystemErr R at com.ibm.ws.jsp.runtime.HttpJspBase.service(HttpJspBase.java:99)
[9/22/23 15:22:33:710 GST] 000000cb SystemErr R at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
[9/22/23 15:22:33:710 GST] 000000cb SystemErr R at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1235)
[9/22/23 15:22:33:710 GST] 000000cb SystemErr R at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:779)
[9/22/23 15:22:33:710 GST] 000000cb SystemErr R at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:478)
[9/22/23 15:22:33:710 GST] 000000cb SystemErr R at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:179)
[9/22/23 15:22:33:710 GST] 000000cb SystemErr R at com.ibm.wsspi.webcontainer.servlet.GenericServletWrapper.handleRequest(GenericServletWrapper.java:122)
[9/22/23 15:22:33:710 GST] 000000cb SystemErr R at com.ibm.ws.jsp.webcontainerext.AbstractJSPExtensionServletWrapper.handleRequest(AbstractJSPExtensionServletWrapper.java:220)
[9/22/23 15:22:33:710 GST] 000000cb SystemErr R at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1134)
[9/22/23 15:22:33:710 GST] 000000cb SystemErr R at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:82)
[9/22/23 15:22:33:710 GST] 000000cb SystemErr R at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:966)
[9/22/23 15:22:33:710 GST] 000000cb SystemErr R at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1817)
[9/22/23 15:22:33:710 GST] 000000cb SystemErr R at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:382)
[9/22/23 15:22:33:710 GST] 000000cb SystemErr R at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:465)
[9/22/23 15:22:33:710 GST] 000000cb SystemErr R at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:532)
[9/22/23 15:22:33:711 GST] 000000cb SystemErr R at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:318)
[9/22/23 15:22:33:711 GST] 000000cb SystemErr R at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:289)
[9/22/23 15:22:33:711 GST] 000000cb SystemErr R at com.ibm.ws.ssl.channel.impl.SSLConnectionLink.determineNextChannel(SSLConnectionLink.java:1188)
[9/22/23 15:22:33:711 GST] 000000cb SystemErr R at com.ibm.ws.ssl.channel.impl.SSLConnectionLink$MyReadCompletedCallback.complete(SSLConnectionLink.java:695)
[9/22/23 15:22:33:711 GST] 000000cb SystemErr R at com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCompletedCallback.complete(SSLReadServiceContext.java:1833)
[9/22/23 15:22:33:711 GST] 000000cb SystemErr R at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175)
[9/22/23 15:22:33:711 GST] 000000cb SystemErr R at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
[9/22/23 15:22:33:711 GST] 000000cb SystemErr R at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
[9/22/23 15:22:33:711 GST] 000000cb SystemErr R at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
[9/22/23 15:22:33:711 GST] 000000cb SystemErr R at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
[9/22/23 15:22:33:711 GST] 000000cb SystemErr R at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
[9/22/23 15:22:33:711 GST] 000000cb SystemErr R at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
[9/22/23 15:22:33:711 GST] 000000cb SystemErr R at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1909)
[9/22/23 15:22:35:497 GST] 000000cb SystemErr R java.security.NoSuchAlgorithmException: SunX509 TrustManagerFactory not available
[9/22/23 15:22:35:498 GST] 000000cb SystemErr R at sun.security.jca.GetInstance.getInstance(GetInstance.java:171)
[9/22/23 15:22:35:498 GST] 000000cb SystemErr R at javax.net.ssl.TrustManagerFactory.getInstance(TrustManagerFactory.java:11)
[9/22/23 15:22:35:498 GST] 000000cb SystemErr R at com.avaya.weblm.HttpConnection.createSecureSocketContext(HttpConnection.java:302)
[9/22/23 15:22:35:498 GST] 000000cb SystemErr R at com.avaya.weblm.HttpConnection.writeProperties(HttpConnection.java:121)

Hi,

How to end the ASR session after interacting with Speech server or if there is any issue with grammar load. We need to end the ASR session explicitly.

I tried with external property but it is not working. any java method we can use to override the terminating timeout.

Do we need to use the external property as the terminating timeout is configured in the database and a variable will be used to pass the terminating timeout value

Hi,

I have a requirement to pass the dynamic terminating timeout in the prompt and collect node.

Can anyone please let me know as to how to pass the dynamic terminating timeout in the prompt and collect node.

OD Version: 7.0.1
EP Version: 7.0.2

We will do the fresh installation OD 8.0. Can we migrate OD 7.0 IVR application to OD 8.0 by importing into the eclipse directly.


Also, Can we use Windows 2016 server for the OD 8 development environment.

Can we use Windows 2016 server for the OD 8 development environment

We will do the fresh installation OD 8.0. Can we migrate OD 7.0 IVR application to OD 8.0 by importing into the eclipse directly.

Hi,

We are planning to upgrade our Avaya IVR application which is OD 7.0 to OD 8.

Can any one please share the upgrade procedure.

Thanks in advance

Dear Wilson,

Can you please support on below query.

Thanks in advance

Dear Wilson,

Can you please suggest if there is connection management configuration to be done from application server(IBM WAS) side to allow the customer port like 8484 so that we will perform the configuration change from the application server side.

Thanks in advance

Hi,

We have OD IVR application running on below versions which connects to MS SQL Server database. We are planning to enable TLS v1.2 on MS SQL Server Database. Can any one please let me know that our OD application supports TLS v1.2. Our OD application has been deployed on IBM WAS.

Below are the version details

Experience Port - 7.0.2
Avaya OD - 7.0
IBM WAS - 8.5.5
MS SQL Server Database - Microsoft SQL Server 2012 (SP4-GDR) (KB4532098) - 11.0.7493.4 (X64)

Thanks in advance