Ok.. got it.
Unfortunately not possible out of box currently.. But let me see what can be done.

Regards
Pankaj

Afraid no.. not supported at the moment.
What is the use case here ? Why is Voice tab not useful ? It should switch to Voice tab as soon as a voice call tab is made active ..

Afraid no.. no Queue specific Agent welcome messages when Agent answers.

No.. that is not available. Only one welcome message per Agent supported.

Documented in Desktop guide in this section

External browser application
To open URLs in full screen mode, Call Center Elite Multichannel Desktop provides an external
browser application named IEBrowserWindow.exe. This application opens URLs using Microsoft
Internet Explorer Browser Control to support the kiosk mode functionality of Internet Explorer. Call
Center Elite Multichannel Desktop can use this application only when you create rules through
Rules Plug-in.
Example
• Rule1 = When Voice.WIDelivered Always Do ReturnEvent
Container.LaunchNewExternalApplicationWindow,externalAppConfigSectionName=External
Application 2,externalAppCommandLine=-URL="http://<URL
name>",callIDToCloseWindowWhenCallDropped=%CallID% Then Continue Else Stop
Use this rule to open the URL when a voice work item is delivered with menu bar, toolbar, and
status bar enabled and URL opened in full screen mode.
• Rule1 = When Voice.WIDelivered Always Do ReturnEvent
Container.LaunchNewExternalApplicationWindow,externalAppConfigSectionName=External
Application 2,externalAppCommandLine=-URL="http://<URL name>" -toolbar=1 -
statusbar=0 -menubar=0,callIDToCloseWindowWhenCallDropped=%CallID% Then Continue
Else Stop
Use this rule to open the URL when a voice work item is delivered with toolbar enabled and
status bar and menu bar disabled.
• Rule1 = When Voice.WIDelivered Always Do ReturnEvent
Container.LaunchNewExternalApplicationWindow,externalAppConfigSectionName=External
Application 2,externalAppCommandLine=-URL="http://<URL name>" -toolbar=0 -
statusbar=1 -menubar=0,callIDToCloseWindowWhenCallDropped=%CallID% Then Continue
Else Stop
Use this rule to open the URL when a voice work item is delivered with status bar enabled and
toolbar and menu bar disabled.
• Rule1 = When Voice.WIDelivered Always Do ReturnEvent
Container.LaunchNewExternalApplicationWindow,externalAppConfigSectionName=External
Application 2,externalAppCommandLine=-URL="http://<URL name>" -toolbar=1 -
statusbar=0 -menubar=1,callIDToCloseWindowWhenCallDropped=%CallID% Then Continue
Else Stop
Use this rule to open the URL when a voice work item is delivered with status bar disabled and
toolbar and menu bar enabled.
Note:
To enable the menu bar, toolbar must be enabled.

No.. there isn't one.

This is not on the roadmap as well as of now.

Regards
Pankaj

EMC 6.6 is primarily a platforms upgrade release.

Only following minor features targeted

- SUPPORT FOR SCHEDULED CALLBACK
- QUEUEING PRIORITIES FOR EMAIL BASED ON SENDER ADDRESS/ DOMAIN (grip)
- DISPLAY END USER/CUSTOMER NAME AS PART OF
SCREEN- POP
- SUPPORT ASYNC MODE WITH UNICAST (Capacity increase with Unicast)

Pankaj

Yes.. this can be done.
What timeline are we looking at ?

We can do a patch along with EMC 6.6 coming out on 5th Mar 2019.

Will that work ?
Please email me at pgandhe@avaya.com

Absolutely.. The out-of-box aspx pages are just sample pages and are expected to be customized by customers as per need.

Having said that, please be aware that the old WebChat ASP based API has been deprecated from EMC 6.5 onwards (2016), and new CS Portal supporting ReST APIs published, which are much more secure and strongly recommended. This new API also comes with similar Web Chat JS/HTML6 sample web pages (CS Portal sample client), which can also be customized and is the contemporary technology.

These cs files are compiled into a dll and placed in the directory so will not be visible. Only the asp pages are available for customization.

2 digit aux codes are supported by EMC. These require CM Configuration change (under CTI link configuration)

This forum is for Avaya Elite Multi channel (EMC) product. Not sure if the question is relevant to the product !!!

Pankaj

This will work with 6.5

Please find the same attached.

Pankaj

Is this query related to Avaya Elite Multi Channel (EMC) Product ?? This forum is about this product and it has no certification / compliance for what you mention.

Pankaj