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EMC Developer
» EMC 6.5.3 Voice Tab buttons to move to Home TAB, 23/01/2019 23:32:07
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Ok.. got it.
Unfortunately not possible out of box currently.. But let me see what can be done.
Regards
Pankaj
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EMC Developer
» EMC 6.5.3 Voice Tab buttons to move to Home TAB, 23/01/2019 04:36:19
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Afraid no.. not supported at the moment.
What is the use case here ? Why is Voice tab not useful ? It should switch to Voice tab as soon as a voice call tab is made active ..
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EMC Developer
» How to setup "Agent Specific Welcome Message" for different queues, 17/01/2019 04:10:11
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Afraid no.. no Queue specific Agent welcome messages when Agent answers.
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EMC Developer
» How to setup "Agent Specific Welcome Message" for different queues, 17/01/2019 03:22:01
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No.. that is not available. Only one welcome message per Agent supported.
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EMC Developer
» IEBrowserWindow.exe, 15/01/2019 03:19:11
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Documented in Desktop guide in this section
External browser application
To open URLs in full screen mode, Call Center Elite Multichannel Desktop provides an external
browser application named IEBrowserWindow.exe. This application opens URLs using Microsoft
Internet Explorer Browser Control to support the kiosk mode functionality of Internet Explorer. Call
Center Elite Multichannel Desktop can use this application only when you create rules through
Rules Plug-in.
Example
• Rule1 = When Voice.WIDelivered Always Do ReturnEvent
Container.LaunchNewExternalApplicationWindow,externalAppConfigSectionName=External
Application 2,externalAppCommandLine=-URL="http://<URL
name>",callIDToCloseWindowWhenCallDropped=%CallID% Then Continue Else Stop
Use this rule to open the URL when a voice work item is delivered with menu bar, toolbar, and
status bar enabled and URL opened in full screen mode.
• Rule1 = When Voice.WIDelivered Always Do ReturnEvent
Container.LaunchNewExternalApplicationWindow,externalAppConfigSectionName=External
Application 2,externalAppCommandLine=-URL="http://<URL name>" -toolbar=1 -
statusbar=0 -menubar=0,callIDToCloseWindowWhenCallDropped=%CallID% Then Continue
Else Stop
Use this rule to open the URL when a voice work item is delivered with toolbar enabled and
status bar and menu bar disabled.
• Rule1 = When Voice.WIDelivered Always Do ReturnEvent
Container.LaunchNewExternalApplicationWindow,externalAppConfigSectionName=External
Application 2,externalAppCommandLine=-URL="http://<URL name>" -toolbar=0 -
statusbar=1 -menubar=0,callIDToCloseWindowWhenCallDropped=%CallID% Then Continue
Else Stop
Use this rule to open the URL when a voice work item is delivered with status bar enabled and
toolbar and menu bar disabled.
• Rule1 = When Voice.WIDelivered Always Do ReturnEvent
Container.LaunchNewExternalApplicationWindow,externalAppConfigSectionName=External
Application 2,externalAppCommandLine=-URL="http://<URL name>" -toolbar=1 -
statusbar=0 -menubar=1,callIDToCloseWindowWhenCallDropped=%CallID% Then Continue
Else Stop
Use this rule to open the URL when a voice work item is delivered with status bar disabled and
toolbar and menu bar enabled.
Note:
To enable the menu bar, toolbar must be enabled.
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EMC Developer
» BeforeMoveToAux event handler possilbe ?, 04/01/2019 01:05:12
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No.. there isn't one.
This is not on the roadmap as well as of now.
Regards
Pankaj
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EMC Developer
» EMC 6.5.3 - WebChat innerHTML changes, 02/01/2019 05:27:45
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EMC 6.6 is primarily a platforms upgrade release.
Only following minor features targeted
- SUPPORT FOR SCHEDULED CALLBACK
- QUEUEING PRIORITIES FOR EMAIL BASED ON SENDER ADDRESS/ DOMAIN (grip)
- DISPLAY END USER/CUSTOMER NAME AS PART OF
SCREEN- POP
- SUPPORT ASYNC MODE WITH UNICAST (Capacity increase with Unicast)
Pankaj
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EMC Developer
» EMC 6.5.3 - WebChat innerHTML changes, 02/01/2019 03:23:08
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Yes.. this can be done.
What timeline are we looking at ?
We can do a patch along with EMC 6.6 coming out on 5th Mar 2019.
Will that work ?
Please email me at pgandhe@avaya.com
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EMC Developer
» Source Code of WebChatASP, 16/11/2018 00:39:37
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Absolutely.. The out-of-box aspx pages are just sample pages and are expected to be customized by customers as per need.
Having said that, please be aware that the old WebChat ASP based API has been deprecated from EMC 6.5 onwards (2016), and new CS Portal supporting ReST APIs published, which are much more secure and strongly recommended. This new API also comes with similar Web Chat JS/HTML6 sample web pages (CS Portal sample client), which can also be customized and is the contemporary technology.
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EMC Developer
» Source Code of WebChatASP, 15/11/2018 02:49:11
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These cs files are compiled into a dll and placed in the directory so will not be visible. Only the asp pages are available for customization.
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EMC Developer
» Aux Reason Codes, 24/10/2018 02:36:41
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2 digit aux codes are supported by EMC. These require CM Configuration change (under CTI link configuration)
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EMC Developer
» EMC problem for using ESP-12F, 18/06/2018 03:17:37
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This forum is for Avaya Elite Multi channel (EMC) product. Not sure if the question is relevant to the product !!!
Pankaj
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EMC Developer
» EMC Plugin template, 11/05/2018 00:44:46
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EMC Developer
» EMC Plugin template, 10/05/2018 08:15:18
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Please find the same attached.
Pankaj
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EMC Developer
» i have issue with EMC compliance, 10/05/2018 04:56:55
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Is this query related to Avaya Elite Multi Channel (EMC) Product ?? This forum is about this product and it has no certification / compliance for what you mention.
Pankaj
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