Messages posted by hczhao

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[+] Avaya Client SDK - General » Change Microphone, Speaker sample application, 02/06/2023 01:51:33 » Go to message
Hi I am using JavaScript -> Communication service.

[+] Avaya Client SDK - General » Change Microphone, Speaker sample application, 13/04/2023 22:35:24 » Go to message
Hi Expert, Is there any sample application to change Microphone, Speaker via CSDK. Please help to share.

[+] Proactive Outreach Manager » POM AgentAPI - How to make preview call with masked custom attribute of phone, 11/01/2022 03:30:19 » Go to message
Hi Expert, I have defined a phone type attribute and set it is masked. Agent desktop can't get real number using AGTGetCustomerDetails. So agent can't make preview call using AGTPreviewDial. Should the phone number not be masked if agent want to make preview dial? please advise. Thank you.

[+] JTAPI » Jtapi event is different , 22/11/2021 04:39:20 » Go to message
Hi Expert, I have developed application using JTAPI widows SDK. I am trying deploy it on local tomcat (Windows) and linux server tomcat. but for same behavior I get different event (Same AES and application war file). For example: The cause is different. call.addParty(Station); Local windows tomcat: Event.getID() =>CallActiveEvent Event.getCause() =>CAUSE_SNAPSHOT ITsapiCallEvent.getCSTACause() => -1 < EC_NONE > ITsapiCallEvent CSTA3/AACC cause => 1 < EC_ACTIVE_MONITOR > LucentCallInfo.getDeliveringACDAddress() =>null LucentCallInfo.getDistributingAddress() =>null LucentCallInfo.getLookaheadInfo() =>null linux tomcat: Event.getID() =>CallActiveEvent Event.getCause() =>CAUSE_SNAPSHOT ITsapiCallEvent.getCSTACause() => -1 < EC_NONE > ITsapiCallEvent CSTA3/AACC cause => -1 < EC_NONE > LucentCallInfo.getDeliveringACDAddress() =>null LucentCallInfo.getDistributingAddress() =>null LucentCallInfo.getLookaheadInfo() =>null Am I missing any setting on linux tomcat?

[+] JTAPI » Receive 2 times terminalConnectionRinging event, 06/07/2021 23:14:36 » Go to message
32016 Receive 2 times TERMINALCONNECTIONRINGING 2021-07-07 11:57:19,318 [DistributeCSTAEvent] DEBUG TsapiCallMonitor - TERMINALCONNECTIONRINGINGEVENTfor TSConnection[termConn:(766,32016)]@521369f5 for listener com.avaya.aescti.jtapi.listener.CallControlTerminalConnectionListenerImpl@64e8835a 2021-07-07 11:57:19,318 [DistributeCSTAEvent] TRACE LucentV15TerminalConnectionImpl - com.avaya.jtapi.tsapi.impl.LucentV15TerminalConnectionImpl@521369f5 constructed. 2021-07-07 11:57:19,318 [pool-1-thread-11] TRACE LucentV15TerminalConnectionImpl - --> getTerminal[]: com.avaya.jtapi.tsapi.impl.LucentV15TerminalConnectionImpl@38357714 2021-07-07 11:57:19,318 [DistributeCSTAEvent] TRACE LucentV11AddressImpl - com.avaya.jtapi.tsapi.impl.LucentV11AddressImpl@7e8870a7 constructed. 2021-07-07 11:57:19,318 [pool-1-thread-11] TRACE LucentV5TerminalExImpl - com.avaya.jtapi.tsapi.impl.LucentV5TerminalExImpl@7e8870a7 constructed. 2021-07-07 11:57:19,318 [pool-1-thread-11] TRACE LucentV15TerminalConnectionImpl - <-- getTerminal[]: com.avaya.jtapi.tsapi.impl.LucentV15TerminalConnectionImpl@38357714 2021-07-07 11:57:19,318 [pool-1-thread-11] TRACE LucentV5TerminalExImpl - --> getName[]: com.avaya.jtapi.tsapi.impl.LucentV5TerminalExImpl@7e8870a7 2021-07-07 11:57:19,318 [pool-1-thread-11] TRACE LucentV5TerminalExImpl - <-- getName[]: com.avaya.jtapi.tsapi.impl.LucentV5TerminalExImpl@7e8870a7 2021-07-07 11:57:19,318 [DistributeCSTAEvent] TRACE LucentV11AddressImpl - com.avaya.jtapi.tsapi.impl.LucentV11AddressImpl@681d6eaa constructed. 2021-07-07 11:57:19,318 [DistributeCSTAEvent] TRACE LucentV11AddressImpl - com.avaya.jtapi.tsapi.impl.LucentV11AddressImpl@7e8870a7 constructed. 2021-07-07 11:57:19,318 [pool-1-thread-11] TRACE LucentV15CallImpl - --> getUCID[]: com.avaya.jtapi.tsapi.impl.LucentV15CallImpl@88827ca 2021-07-07 11:57:19,318 [pool-1-thread-11] TRACE LucentV15CallImpl - <-- getUCID[]: com.avaya.jtapi.tsapi.impl.LucentV15CallImpl@88827ca 2021-07-07 11:57:19,318 [pool-1-thread-11] TRACE LucentV15CallImpl - --> getCallingAddress[]: com.avaya.jtapi.tsapi.impl.LucentV15CallImpl@88827ca 2021-07-07 11:57:19,318 [pool-1-thread-11] TRACE LucentV11AddressImpl - com.avaya.jtapi.tsapi.impl.LucentV11AddressImpl@7e8870a7 constructed. 2021-07-07 11:57:19,318 [pool-1-thread-11] TRACE LucentV15CallImpl - <-- getCallingAddress[]: com.avaya.jtapi.tsapi.impl.LucentV15CallImpl@88827ca 2021-07-07 11:57:19,318 [pool-1-thread-11] TRACE LucentV15CallImpl - --> getCallingAddress[]: com.avaya.jtapi.tsapi.impl.LucentV15CallImpl@88827ca 2021-07-07 11:57:19,318 [DistributeCSTAEvent] TRACE LucentV5TerminalExImpl - com.avaya.jtapi.tsapi.impl.LucentV5TerminalExImpl@7e8870a7 constructed. 2021-07-07 11:57:19,318 [DistributeCSTAEvent] TRACE LucentV11AddressImpl - com.avaya.jtapi.tsapi.impl.LucentV11AddressImpl@2154bb58 constructed. 2021-07-07 11:57:19,318 [DistributeCSTAEvent] TRACE LucentV15CallImpl - com.avaya.jtapi.tsapi.impl.LucentV15CallImpl@88827ca constructed. 2021-07-07 11:57:19,318 [pool-1-thread-11] TRACE LucentV11AddressImpl - com.avaya.jtapi.tsapi.impl.LucentV11AddressImpl@7e8870a7 constructed. 2021-07-07 11:57:19,318 [pool-1-thread-11] TRACE LucentV15CallImpl - <-- getCallingAddress[]: com.avaya.jtapi.tsapi.impl.LucentV15CallImpl@88827ca 2021-07-07 11:57:19,318 [pool-1-thread-11] TRACE LucentV11AddressImpl - --> getName[]: com.avaya.jtapi.tsapi.impl.LucentV11AddressImpl@7e8870a7 2021-07-07 11:57:19,318 [pool-1-thread-11] TRACE LucentV11AddressImpl - <-- getName[]: com.avaya.jtapi.tsapi.impl.LucentV11AddressImpl@7e8870a7 2021-07-07 11:57:19,318 [pool-1-thread-11] TRACE LucentV15CallImpl - --> getCalledAddress[]: com.avaya.jtapi.tsapi.impl.LucentV15CallImpl@88827ca 2021-07-07 11:57:19,318 [DistributeCSTAEvent] TRACE LucentV15CallImpl - --> getTrunks[]: com.avaya.jtapi.tsapi.impl.LucentV15CallImpl@88827ca 2021-07-07 11:57:19,318 [pool-1-thread-11] TRACE LucentV11AddressImpl - com.avaya.jtapi.tsapi.impl.LucentV11AddressImpl@2154bb58 constructed. 2021-07-07 11:57:19,318 [pool-1-thread-11] TRACE LucentV15CallImpl - <-- getCalledAddress[]: com.avaya.jtapi.tsapi.impl.LucentV15CallImpl@88827ca 2021-07-07 11:57:19,318 [pool-1-thread-11] TRACE LucentV15CallImpl - --> getCalledAddress[]: com.avaya.jtapi.tsapi.impl.LucentV15CallImpl@88827ca 2021-07-07 11:57:19,318 [DistributeCSTAEvent] TRACE LucentV15CallImpl - <-- getTrunks[]: com.avaya.jtapi.tsapi.impl.LucentV15CallImpl@88827ca 2021-07-07 11:57:19,318 [pool-1-thread-11] TRACE LucentV11AddressImpl - com.avaya.jtapi.tsapi.impl.LucentV11AddressImpl@2154bb58 constructed. 2021-07-07 11:57:19,319 [pool-1-thread-11] TRACE LucentV15CallImpl - <-- getCalledAddress[]: com.avaya.jtapi.tsapi.impl.LucentV15CallImpl@88827ca 2021-07-07 11:57:19,319 [pool-1-thread-11] TRACE LucentV11AddressImpl - --> getName[]: com.avaya.jtapi.tsapi.impl.LucentV11AddressImpl@2154bb58 2021-07-07 11:57:19,319 [pool-1-thread-11] TRACE LucentV11AddressImpl - <-- getName[]: com.avaya.jtapi.tsapi.impl.LucentV11AddressImpl@2154bb58 2021-07-07 11:57:19,319 [DistributeCSTAEvent] DEBUG TsapiCallMonitor - TERMINALCONNECTIONRINGINGEVENT_CC for TSConnection[termConn:(766,32016)]@521369f5 for listener com.avaya.aescti.jtapi.listener.CallControlTerminalConnectionListenerImpl@64e8835a 2021-07-07 11:57:19,319 [pool-1-thread-11] TRACE LucentV5TerminalExImpl - --> getTerminalConnections[]: com.avaya.jtapi.tsapi.impl.LucentV5TerminalExImpl@7e8870a7 2021-07-07 11:57:19,319 [pool-1-thread-11] INFO TsapiSession - Sent InvokeID 66 for TSProvider[#1]@88827ca 2021-07-07 11:57:19,319 [pool-1-thread-11] DEBUG TsapiSession - CSTASnapshotDevice ::= 2021-07-07 11:57:19,319 [pool-1-thread-11] DEBUG TsapiSession - { 2021-07-07 11:57:19,319 [pool-1-thread-11] DEBUG TsapiSession - snapshotObject "32020" 2021-07-07 11:57:19,319 [pool-1-thread-11] DEBUG TsapiSession - } 2021-07-07 11:57:19,319 [DistributeCSTAEvent] INFO TSEventHandler - DONE handling CSTA_DELIVERED for TSProvider[#1]@88827ca 2021-07-07 11:57:19,319 [pool-1-thread-13] TRACE TsapiCallMonitor - --> run[]: com.avaya.jtapi.tsapi.impl.monitor.TsapiCallMonitor@5c577590 2021-07-07 11:57:19,491 [GetEventThread] INFO TsapiSession - Received invokeID 64 for TSProvider[#1]@88827ca 2021-07-07 11:57:19,491 [GetEventThread] DEBUG TsapiSession - CSTASnapshotCallConfEvent ::= 2021-07-07 11:57:19,491 [GetEventThread] DEBUG TsapiSession - { 2021-07-07 11:57:19,491 [GetEventThread] DEBUG TsapiSession - snapshotData 2021-07-07 11:57:19,491 [GetEventThread] DEBUG TsapiSession - { 2021-07-07 11:57:19,491 [GetEventThread] DEBUG TsapiSession - { 2021-07-07 11:57:19,491 [GetEventThread] DEBUG TsapiSession - deviceOnCall 2021-07-07 11:57:19,491 [GetEventThread] DEBUG TsapiSession - { 2021-07-07 11:57:19,491 [GetEventThread] DEBUG TsapiSession - deviceID "32020" 2021-07-07 11:57:19,491 [GetEventThread] DEBUG TsapiSession - deviceIDType 55 < EXPLICIT_PRIVATE_LOCAL_NUMBER > 2021-07-07 11:57:19,491 [GetEventThread] DEBUG TsapiSession - deviceIDStatus 0 < ID_PROVIDED > 2021-07-07 11:57:19,491 [GetEventThread] DEBUG TsapiSession - } 2021-07-07 11:57:19,491 [GetEventThread] DEBUG TsapiSession - callIdentifier 2021-07-07 11:57:19,491 [GetEventThread] DEBUG TsapiSession - { 2021-07-07 11:57:19,491 [GetEventThread] DEBUG TsapiSession - callID 766 2021-07-07 11:57:19,491 [GetEventThread] DEBUG TsapiSession - deviceID "32020" 2021-07-07 11:57:19,491 [GetEventThread] DEBUG TsapiSession - devIDType 0 < STATIC_ID > 2021-07-07 11:57:19,491 [GetEventThread] DEBUG TsapiSession - } 2021-07-07 11:57:19,491 [GetEventThread] DEBUG TsapiSession - localConnectionState 3 < CS_CONNECT > 2021-07-07 11:57:19,491 [GetEventThread] DEBUG TsapiSession - } 2021-07-07 11:57:19,491 [GetEventThread] DEBUG TsapiSession - { 2021-07-07 11:57:19,491 [GetEventThread] DEBUG TsapiSession - deviceOnCall 2021-07-07 11:57:19,491 [GetEventThread] DEBUG TsapiSession - { 2021-07-07 11:57:19,491 [GetEventThread] DEBUG TsapiSession - deviceID "32016" 2021-07-07 11:57:19,491 [GetEventThread] DEBUG TsapiSession - deviceIDType 55 < EXPLICIT_PRIVATE_LOCAL_NUMBER > 2021-07-07 11:57:19,491 [GetEventThread] DEBUG TsapiSession - deviceIDStatus 0 < ID_PROVIDED > 2021-07-07 11:57:19,492 [GetEventThread] DEBUG TsapiSession - } 2021-07-07 11:57:19,492 [GetEventThread] DEBUG TsapiSession - callIdentifier 2021-07-07 11:57:19,492 [GetEventThread] DEBUG TsapiSession - { 2021-07-07 11:57:19,492 [GetEventThread] DEBUG TsapiSession - callID 766 2021-07-07 11:57:19,492 [GetEventThread] DEBUG TsapiSession - deviceID "32016" 2021-07-07 11:57:19,492 [GetEventThread] DEBUG TsapiSession - devIDType 0 < STATIC_ID > 2021-07-07 11:57:19,492 [GetEventThread] DEBUG TsapiSession - } 2021-07-07 11:57:19,492 [GetEventThread] DEBUG TsapiSession - localConnectionState 2 < CS_ALERTING > 2021-07-07 11:57:19,492 [GetEventThread] DEBUG TsapiSession - } 2021-07-07 11:57:19,492 [GetEventThread] DEBUG TsapiSession - } 2021-07-07 11:57:19,492 [GetEventThread] DEBUG TsapiSession - } 2021-07-07 11:57:19,492 [GetEventThread] DEBUG TsapiSession - TsapiPrivate ::= 2021-07-07 11:57:19,492 [GetEventThread] DEBUG TsapiSession - { 2021-07-07 11:57:19,492 [GetEventThread] DEBUG TsapiSession - vendor "ECS" 2021-07-07 11:57:19,492 [GetEventThread] DEBUG TsapiSession - data 2 0 8a 0 30 1e 30 1c 30 1a 16 5 33 32 30 31 37 a 1 20 30 e 2 2 2 fc 16 5 33 32 30 31 37 a 1 0 2021-07-07 11:57:19,492 [GetEventThread] DEBUG TsapiSession - tsType 121 2021-07-07 11:57:19,492 [GetEventThread] DEBUG TsapiSession - } 2021-07-07 11:57:19,492 [GetEventThread] INFO TsapiEventQueue - Putting event CSTAEvent[CSTASnapshotCallConfEvent]@27118434. EVENT Q SIZE = 1 MAX Q SIZE = 2 for TSProvider[#1]@88827ca 2021-07-07 11:57:19,492 [DistributeCSTAEvent] INFO TsapiEventQueue - Getting event CSTAEvent[CSTASnapshotCallConfEvent]@27118434 for TSProvider[#1]@88827ca 2021-07-07 11:57:19,492 [DistributeCSTAEvent] DEBUG LucentPrivateData - LucentSnapshotCallInfoConfEvent ::= 2021-07-07 11:57:19,492 [DistributeCSTAEvent] DEBUG LucentPrivateData - { 2021-07-07 11:57:19,492 [DistributeCSTAEvent] DEBUG LucentPrivateData - deviceHistory 2021-07-07 11:57:19,492 [DistributeCSTAEvent] DEBUG LucentPrivateData - { 2021-07-07 11:57:19,492 [DistributeCSTAEvent] DEBUG LucentPrivateData - { 2021-07-07 11:57:19,492 [DistributeCSTAEvent] DEBUG LucentPrivateData - oldDeviceID "32017" 2021-07-07 11:57:19,492 [DistributeCSTAEvent] DEBUG LucentPrivateData - eventCause 32 < EC_TRANSFER > 2021-07-07 11:57:19,492 [DistributeCSTAEvent] DEBUG LucentPrivateData - oldConnectionID 2021-07-07 11:57:19,492 [DistributeCSTAEvent] DEBUG LucentPrivateData - { 2021-07-07 11:57:19,492 [DistributeCSTAEvent] DEBUG LucentPrivateData - callID 764 2021-07-07 11:57:19,492 [DistributeCSTAEvent] DEBUG LucentPrivateData - deviceID "32017" 2021-07-07 11:57:19,492 [DistributeCSTAEvent] DEBUG LucentPrivateData - devIDType 0 < STATIC_ID > 2021-07-07 11:57:19,492 [DistributeCSTAEvent] DEBUG LucentPrivateData - } 2021-07-07 11:57:19,492 [DistributeCSTAEvent] DEBUG LucentPrivateData - } 2021-07-07 11:57:19,492 [DistributeCSTAEvent] DEBUG LucentPrivateData - } 2021-07-07 11:57:19,492 [DistributeCSTAEvent] DEBUG LucentPrivateData - } 2021-07-07 11:57:19,492 [DistributeCSTAEvent] INFO TSInvokeID - Handling INVOKE ID 64 for TSProvider[#1]@88827ca 2021-07-07 11:57:19,492 [DistributeCSTAEvent] DEBUG TsapiCallMonitor - Getting TsapiCallMonitor lock to deliver events for call listener com.avaya.aescti.jtapi.listener.CallControlTerminalConnectionListenerImpl@64e8835a 2021-07-07 11:57:19,493 [DistributeCSTAEvent] TRACE LucentV11AddressImpl - com.avaya.jtapi.tsapi.impl.LucentV11AddressImpl@7e8870a7 constructed. 2021-07-07 11:57:19,493 [DistributeCSTAEvent] TRACE LucentV5TerminalExImpl - com.avaya.jtapi.tsapi.impl.LucentV5TerminalExImpl@7e8870a7 constructed. 2021-07-07 11:57:19,493 [DistributeCSTAEvent] TRACE LucentV11AddressImpl - com.avaya.jtapi.tsapi.impl.LucentV11AddressImpl@2154bb58 constructed. 2021-07-07 11:57:19,493 [DistributeCSTAEvent] TRACE LucentV15CallImpl - com.avaya.jtapi.tsapi.impl.LucentV15CallImpl@88827ca constructed. 2021-07-07 11:57:19,493 [DistributeCSTAEvent] TRACE LucentV15CallImpl - --> getTrunks[]: com.avaya.jtapi.tsapi.impl.LucentV15CallImpl@88827ca 2021-07-07 11:57:19,493 [DistributeCSTAEvent] TRACE LucentV15CallImpl - <-- getTrunks[]: com.avaya.jtapi.tsapi.impl.LucentV15CallImpl@88827ca 2021-07-07 11:57:19,493 [DistributeCSTAEvent] DEBUG TsapiCallMonitor - Meta event BEGIN: cause (212) metaCode (212) for com.avaya.aescti.jtapi.listener.CallControlTerminalConnectionListenerImpl@64e8835a 2021-07-07 11:57:19,493 [DistributeCSTAEvent] TRACE LucentV11AddressImpl - com.avaya.jtapi.tsapi.impl.LucentV11AddressImpl@7e8870a7 constructed. 2021-07-07 11:57:19,493 [DistributeCSTAEvent] TRACE LucentV5TerminalExImpl - com.avaya.jtapi.tsapi.impl.LucentV5TerminalExImpl@7e8870a7 constructed. 2021-07-07 11:57:19,493 [DistributeCSTAEvent] TRACE LucentV11AddressImpl - com.avaya.jtapi.tsapi.impl.LucentV11AddressImpl@2154bb58 constructed. 2021-07-07 11:57:19,493 [DistributeCSTAEvent] TRACE LucentV15CallImpl - com.avaya.jtapi.tsapi.impl.LucentV15CallImpl@88827ca constructed. 2021-07-07 11:57:19,493 [DistributeCSTAEvent] TRACE LucentV15CallImpl - --> getTrunks[]: com.avaya.jtapi.tsapi.impl.LucentV15CallImpl@88827ca 2021-07-07 11:57:19,493 [DistributeCSTAEvent] TRACE LucentV15CallImpl - <-- getTrunks[]: com.avaya.jtapi.tsapi.impl.LucentV15CallImpl@88827ca 2021-07-07 11:57:19,493 [DistributeCSTAEvent] DEBUG TsapiCallMonitor - CONNECTIONALERTINGEVENT for TSConnection[conn:(766,32016)]@622240b4 for listener com.avaya.aescti.jtapi.listener.CallControlTerminalConnectionListenerImpl@64e8835a 2021-07-07 11:57:19,493 [DistributeCSTAEvent] TRACE LucentV11AddressImpl - com.avaya.jtapi.tsapi.impl.LucentV11AddressImpl@7e8870a7 constructed. 2021-07-07 11:57:19,493 [DistributeCSTAEvent] TRACE LucentV5TerminalExImpl - com.avaya.jtapi.tsapi.impl.LucentV5TerminalExImpl@7e8870a7 constructed. 2021-07-07 11:57:19,493 [DistributeCSTAEvent] TRACE LucentV11AddressImpl - com.avaya.jtapi.tsapi.impl.LucentV11AddressImpl@2154bb58 constructed. 2021-07-07 11:57:19,493 [DistributeCSTAEvent] TRACE LucentV15CallImpl - com.avaya.jtapi.tsapi.impl.LucentV15CallImpl@88827ca constructed. 2021-07-07 11:57:19,493 [DistributeCSTAEvent] TRACE LucentV15CallImpl - --> getTrunks[]: com.avaya.jtapi.tsapi.impl.LucentV15CallImpl@88827ca 2021-07-07 11:57:19,493 [DistributeCSTAEvent] TRACE LucentV15CallImpl - <-- getTrunks[]: com.avaya.jtapi.tsapi.impl.LucentV15CallImpl@88827ca 2021-07-07 11:57:19,493 [DistributeCSTAEvent] DEBUG TsapiCallMonitor - CONNECTIONALERTINGEVENT_CC for TSConnection[conn:(766,32016)]@622240b4 for listener com.avaya.aescti.jtapi.listener.CallControlTerminalConnectionListenerImpl@64e8835a 2021-07-07 11:57:19,493 [DistributeCSTAEvent] TRACE LucentV15TerminalConnectionImpl - com.avaya.jtapi.tsapi.impl.LucentV15TerminalConnectionImpl@521369f5 constructed. 2021-07-07 11:57:19,493 [DistributeCSTAEvent] TRACE LucentV11AddressImpl - com.avaya.jtapi.tsapi.impl.LucentV11AddressImpl@7e8870a7 constructed. 2021-07-07 11:57:19,493 [DistributeCSTAEvent] TRACE LucentV5TerminalExImpl - com.avaya.jtapi.tsapi.impl.LucentV5TerminalExImpl@7e8870a7 constructed. 2021-07-07 11:57:19,493 [DistributeCSTAEvent] TRACE LucentV11AddressImpl - com.avaya.jtapi.tsapi.impl.LucentV11AddressImpl@2154bb58 constructed. 2021-07-07 11:57:19,493 [DistributeCSTAEvent] TRACE LucentV15CallImpl - com.avaya.jtapi.tsapi.impl.LucentV15CallImpl@88827ca constructed. 2021-07-07 11:57:19,493 [DistributeCSTAEvent] TRACE LucentV15CallImpl - --> getTrunks[]: com.avaya.jtapi.tsapi.impl.LucentV15CallImpl@88827ca 2021-07-07 11:57:19,493 [DistributeCSTAEvent] TRACE LucentV15CallImpl - <-- getTrunks[]: com.avaya.jtapi.tsapi.impl.LucentV15CallImpl@88827ca 2021-07-07 11:57:19,493 [DistributeCSTAEvent] DEBUG TsapiCallMonitor - TERMINALCONNECTIONRINGINGEVENT for TSConnection[termConn:(766,32016)]@521369f5 for listener com.avaya.aescti.jtapi.listener.CallControlTerminalConnectionListenerImpl@64e8835a 2021-07-07 11:57:19,493 [DistributeCSTAEvent] TRACE LucentV15TerminalConnectionImpl - com.avaya.jtapi.tsapi.impl.LucentV15TerminalConnectionImpl@521369f5 constructed. 2021-07-07 11:57:19,493 [DistributeCSTAEvent] TRACE LucentV11AddressImpl - com.avaya.jtapi.tsapi.impl.LucentV11AddressImpl@7e8870a7 constructed. 2021-07-07 11:57:19,493 [DistributeCSTAEvent] TRACE LucentV5TerminalExImpl - com.avaya.jtapi.tsapi.impl.LucentV5TerminalExImpl@7e8870a7 constructed. 2021-07-07 11:57:19,493 [DistributeCSTAEvent] TRACE LucentV11AddressImpl - com.avaya.jtapi.tsapi.impl.LucentV11AddressImpl@2154bb58 constructed. 2021-07-07 11:57:19,493 [DistributeCSTAEvent] TRACE LucentV15CallImpl - com.avaya.jtapi.tsapi.impl.LucentV15CallImpl@88827ca constructed. 2021-07-07 11:57:19,493 [DistributeCSTAEvent] TRACE LucentV15CallImpl - --> getTrunks[]: com.avaya.jtapi.tsapi.impl.LucentV15CallImpl@88827ca 2021-07-07 11:57:19,493 [DistributeCSTAEvent] TRACE LucentV15CallImpl - <-- getTrunks[]: com.avaya.jtapi.tsapi.impl.LucentV15CallImpl@88827ca 2021-07-07 11:57:19,493 [DistributeCSTAEvent] DEBUG TsapiCallMonitor - TERMINALCONNECTIONRINGINGEVENT_CC for TSConnection[termConn:(766,32016)]@521369f5 for listener com.avaya.aescti.jtapi.listener.CallControlTerminalConnectionListenerImpl@64e8835a 2021-07-07 11:57:19,493 [DistributeCSTAEvent] INFO TSInvokeID - DONE handling INVOKE ID 64 for TSProvider[#1]@88827ca 2021-07-07 11:57:19,493 [pool-1-thread-14] TRACE TsapiCallMonitor - --> run[]: com.avaya.jtapi.tsapi.impl.monitor.TsapiCallMonitor@5c577590 2021-07-07 11:57:19,604 [GetEventThread] INFO TsapiSession - Received invokeID 66 for TSProvider[#1]@88827ca 2021-07-07 11:57:19,604 [GetEventThread] DEBUG TsapiSession - CSTASnapshotDeviceConfEvent ::= 2021-07-07 11:57:19,604 [GetEventThread] DEBUG TsapiSession - { 2021-07-07 11:57:19,604 [GetEventThread] DEBUG TsapiSession - snapshotData 2021-07-07 11:57:19,604 [GetEventThread] DEBUG TsapiSession - { 2021-07-07 11:57:19,604 [GetEventThread] DEBUG TsapiSession - { 2021-07-07 11:57:19,604 [GetEventThread] DEBUG TsapiSession - callIdentifier 2021-07-07 11:57:19,604 [GetEventThread] DEBUG TsapiSession - { 2021-07-07 11:57:19,604 [GetEventThread] DEBUG TsapiSession - callID 766 2021-07-07 11:57:19,604 [GetEventThread] DEBUG TsapiSession - deviceID "32020" 2021-07-07 11:57:19,604 [GetEventThread] DEBUG TsapiSession - devIDType 0 < STATIC_ID > 2021-07-07 11:57:19,604 [GetEventThread] DEBUG TsapiSession - } 2021-07-07 11:57:19,604 [GetEventThread] DEBUG TsapiSession - localCallState 2021-07-07 11:57:19,604 [GetEventThread] DEBUG TsapiSession - { 2021-07-07 11:57:19,604 [GetEventThread] DEBUG TsapiSession - 3 < CS_CONNECT > 2021-07-07 11:57:19,604 [GetEventThread] DEBUG TsapiSession - 2 < CS_ALERTING > 2021-07-07 11:57:19,604 [GetEventThread] DEBUG TsapiSession - } 2021-07-07 11:57:19,604 [GetEventThread] DEBUG TsapiSession - } 2021-07-07 11:57:19,604 [GetEventThread] DEBUG TsapiSession - } 2021-07-07 11:57:19,604 [GetEventThread] DEBUG TsapiSession - } 2021-07-07 11:57:19,604 [GetEventThread] DEBUG TsapiSession - TsapiPrivate ::= 2021-07-07 11:57:19,604 [GetEventThread] DEBUG TsapiSession - { 2021-07-07 11:57:19,604 [GetEventThread] DEBUG TsapiSession - vendor "ECS" 2021-07-07 11:57:19,604 [GetEventThread] DEBUG TsapiSession - data 2 0 48 0 30 15 30 13 30 e 2 2 2 fe 16 5 33 32 30 32 30 a 1 0 a 1 3 2021-07-07 11:57:19,604 [GetEventThread] DEBUG TsapiSession - tsType 123 2021-07-07 11:57:19,604 [GetEventThread] DEBUG TsapiSession - }

[+] JTAPI » Receive 2 times terminalConnectionRinging event, 06/07/2021 22:29:32 » Go to message
Hi JohnBiggs, thank you for your response. I guess you are talking Cross Ref ID of TSAPI monitor. we are using JTAPI and add call listener based on station number. our application receive st2 event 2 times for terminalConnectionRinging. Not st1 event. if we try consult transfer that st2 only receive 1 times terminalConnectionRinging.

[+] JTAPI » Receive 2 times terminalConnectionRinging event, 06/07/2021 06:23:46 » Go to message
Hi Expert, Our application using Jtapi 8.1. (AES 8.1.2). monitor 2 stations(st1 and st2). added calllistener and teminallistener for each station. when make a call to st1 and then st1 transfer the call to st2(call.transfer). st2 will receive 2 times terminalConnectionRinging. Please advise why st2 receive 2 times the ringing event.

[+] Proactive Outreach Manager » POMDesktopAPI_3_1_3_000 can't out POM API log , 23/04/2021 21:44:32 » Go to message
Hi Expert, My application is using POMDesktopAPI_3_1_3_000. but it can't output POM api logs. if I revert pom api to 3.1.2 the logs is output. Any change for log output? please guide me how to output POM api log. Thanks.

[+] Proactive Outreach Manager » what dose callbackTimezone mean on AGTCreateCallback, 04/11/2020 19:08:43 » Go to message
Hi Mike, Thank you for your reply. As your mention I want to set timezone and the timezone's time. but it seems can only set UTC time. Need to revert local time to UTC. any limitation on POM server?

[+] Proactive Outreach Manager » what dose callbackTimezone mean on AGTCreateCallback, 03/11/2020 03:15:56 » Go to message
When I make a callback using AGTCreateCallback. we need to set callbackTime (The callback time in UTC time zone.) Why we need to set callbackTimezone since we have already set UTC time? I am trying to set local time and local callbackTimezone(UTC 8.0) but it is not work. the time is later than 8hours which I expected time. callbackType - The callback type which needs to be scheduled. callbackDest - The callback destination which must be dialed callbackTime - The callback time in UTC time zone. callbackTimezone - The time zone for which the callback is to be dialed. callbackExpiryTime - Time limit in minutes after which the callback expires, starting from callbackTime. contactNumber - The contact number which must be dialed agentNotes - The agent can set notes which can be referred during the callback. sessionID - Unique ID of the call for the entire contact processing duration.

[+] JTAPI » About Named license, 11/09/2020 04:43:00 » Go to message
Dear John, Thank you for your answer. my question is if I have namedlicense that it means we can receive AgentEvent by default. or using namedlicense don't require license only for third party application, it can't receive AgentEvent. thanks.

[+] JTAPI » About Named license, 06/09/2020 22:59:07 » Go to message
Hi Expert, Can I use AgentEvents function if I have named license? anyway I can test the named license about AgentEvents(temp license about named license)? where can I download sample application about named license(AgentEvents).

[+] Proactive Outreach Manager » POM desktop and POM server connection, 20/08/2020 02:40:38 » Go to message
Hi Expert, We have developed POM desktop using POM AgentDesktopAPI. what is the behavior if the connection is disconnected between desktop and POM server(network issue). Will agent loss control for current existing call(release/wrap up call etc)? agent should re-login even the connection re-connect immediately?

[+] JTAPI » Get agents state, 19/08/2020 00:58:56 » Go to message
Hi Martin, Dose it mean that JTAPI will calling getstate for per agent state internally. I find TSAPI only return station list(no state). as I know that don't recommended to get agents states frequently, it will impact AES performance. am I correct?

[+] JTAPI » Get agents state, 18/08/2020 06:45:13 » Go to message
Hi Expert, I find ACDAdresss.getLoggedOnAgents can agents state that agents logged in the skill. Agent[0] Ag_50020_40020_49001 (READY) Agent[1] Ag_50022_40022_49001 (READY) Agent[2] Ag_50023_40023_49001 (READY) Agent[3] Ag_50004_40004_49001 (READY) Agent[4] Ag_50098_40098_49001 (READY) ........... Is there any limitation to get agent state via this method. can I get agents if there is more than 1000 agents. Dose it response immediately? I can't test in my lab.

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