Products Products
Support & Forums Support & Forums
Compliance Testing Compliance Testing
Labs & Sandboxes Labs & Sandboxes
Program Program
Co-Marketing Co-Marketing
Avaya Experience Platform Avaya Enterprise Cloud Avaya Client SDK Avaya Aura Platform See All Products Find Developer Resources

Avaya Experience Platform

Overview Interfaces Learning Support Options Compliance Testing

Avaya Enterprise Cloud

Overview Interfaces Learning Support Options Compliance Testing

Avaya Client SDK

Overview Programming Docs Developer Downloads Licensing Support & Testing

Avaya Aura Platform

Application Enablement Services Communication Manager Presence Services Snap-in Session Manager System Manager Session Border Controller
About DevConnect Support Submit Support Tickets Support Forums Other Support Options

About DevConnect Support

Support Options Support FAQs Supported Platforms and Interfaces

Submit Support Tickets

Procured System Support
For procurement issues or questions Remote Lab Support
For issues and questions related to DevConnect remote labs Membership & Program Support
For membership and program benefits questions General Support
For general issues not covered by the other support tickets

Support Forums

Avaya Client SDK AEServices DMCC APIs AEServices JTAPI AEServices Web Services Avaya Workspaces Avaya Experience Platform Orchestration Designer All Forums

Other Support Options

Product Notices Non-DevConnect Support Resources

Compliance Testing

About Compliance Testing Compliance Tested Solutions

About Compliance Testing

Compliance Testing Overview Avaya Interfaces Eligible For Testing Compliance Testing FAQs Compliance Testing Guide(s) (PDF)

Compliance Tested Solutions

DevConnect Marketplace Search Applications Notes

Labs & Sandboxes

Remote Labs Procurement Benefits

Remote Labs

Remote Labs Overview Avaya Aura Session Manager Avaya Aura AE Services & Communication Manager Self Services (Experience Portal) Avaya Proactive Outreach Manager Avaya Contact Center Elite

Procurement Benefits

About DevConnect Procurement Access/View Procurement Catalog Procurement FAQs DevConnect Procured System Support

Program

Program Overview Program Benefits Membership Options

Program Overview

DevConnect Membership Levels DevConnect Program Guide (PDF) DevConnect Program FAQs

Program Benefits

Membership Benefits DevConnect Procurement Co-marketing

Membership Options

Manage My Portfolio/Solutions Manage My Profile

Co-Marketing

Co-Marketing Benefits Relationship Benefits

Co-Marketing Benefits

Co-Marketing Overview Logos Marketplace Co-branded Collateral Select Product Program

Relationship Benefits

Social Media 8-and-Out Podcasts Sponsorships Advertising

Reply locked
Author Message
03/03/2008 06:40:11
Subject: Integration with Cisco ICM
#1
BalaSriram
Joined: Dec 23, 2013
Messages: 0
Offline
Hi

What component is used for Cisco ICM integration with AVP? From the Avaya website says the integration is possible. Do we have any third party component for this like the GoldSys provided plugin for Avaya IR Designer? is there any documentation for this?

Thanks
B.Sriram
PM
03/03/2008 11:54:38
Subject: Re: Integration with Cisco ICM
#2
ErikJohnson2
Joined: Jan 18, 2006
Messages: 0
Offline
There is nothing explicitly in Dialog Designer for ICM integration. For Voice Portal - ICM integration, you are better off talking to your Avaya sales channels who can provide you with more information or connect you with the right technical resources.
PM
04/03/2008 01:42:16
Subject: Re: Integration with Cisco ICM
#3
VeenaBarretto
Joined: Nov 27, 2007
Messages: 0
Offline
PM
22/09/2011 10:52:10
Subject: Re: Integration with Cisco ICM
#4
DeepakGupta2
Joined: Sep 24, 2010
Messages: 0
Offline
We use geotel daemon client in our MPS to communicate to ICM. To communicate with geotel Nortel provides an interface in PeriPro ( send and receive methods to talk to geotel ).

As we are migrating to OD, is there a java client that will communicate to geotel?

Deepak
PM
22/09/2011 11:20:50
Subject: Re: Integration with Cisco ICM
#5
WilsonYu
Joined: Nov 6, 2013
Messages: 3950
Offline
Does geotel have a web service interface? If so, you can talk to geotel through it's WS interface from OD.
PM
Go to:   
Mobile view