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Author Message
17/11/2013 23:45:27
Subject: Email Address prompting
#1
stephenielee
Joined: Nov 17, 2013
Messages: 3
Offline
Dear all,

Need help in AAOD on how to prompt an email address to caller. Currently having difficulties for this as AAOD could not recognize -: "@" , ".", etc....
Btw, I'm using audio variable as customer do not have TTS.
PM
18/11/2013 15:04:39
Subject: Re:Email Address prompting
#2
NeilGoldsmith
Joined: Nov 6, 2013
Messages: 902
Offline
Are you having trouble speaking the prompt or getting back the response? Can you use a phraseset to record the prompt? An audio variable uses the localization bundle to speak the message.
PM
18/11/2013 22:01:06
Subject: Email Address prompting
#3
stephenielee
Joined: Nov 17, 2013
Messages: 3
Offline
Im using audio variables, the @ , . and _ will be ignore , from trace this is the message displayed - speakChars, unsupported character "_" skipped.
As the IVR need to prompt the email address in spelling char by char, how can i add the special char like @,*,etc into the standard localization/phraseset in order to use audio variable to prompt the address
PM
19/11/2013 08:07:01
Subject: Re:Email Address prompting
#4
NeilGoldsmith
Joined: Nov 6, 2013
Messages: 902
Offline
You would have to build the prompt using a combination of audio variables and recorded phrasesets for those characters that are not part of the localization bundles.
PM
19/11/2013 20:42:08
Subject: Email Address prompting
#5
stephenielee
Joined: Nov 17, 2013
Messages: 3
Offline
I have decided to use phrase variable to do all the char prompting.
Thanks for the input =)
PM
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