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Author Message
19/11/2013 11:49:09
Subject: integration with AACC
#1
Anonymous

I am new to AACC - could you please clarify - is a CCXML application required for interfacing a OD application with AACC ( front or back end) .
We need to pass just a few simple parameters between AACC and EP and back to AACC.
PM
19/11/2013 15:22:05
Subject: Re:integration with AACC
#2
NeilGoldsmith
Joined: Nov 6, 2013
Messages: 902
Offline
Are you transferring callers back and forth between agent and IVR or is this more of a give IVR prior to the caller reaching an agent? We are releasing OD 7 in the next couple of months which will have much more formal integration with AACC.
PM
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