We currently use MLS to capture CTI events and are looking to capture the skillset of calls. Everything I found says this is available in the CALLOFFERED messaging, but we are currently not getting this information. I found a similar post, https://www.devconnectprogram.com/forums/posts/list/17409.page#p70692, that states that "The MLS spec is licensed. In the latest spec there is a new IE required in the application registration message to enable skillset content in the messaging", but i cannot find any information on the this IE in the forum or MLS spec documents.


My question is what licensing/IE is required and what configuration is needed in order to get the skillset information in the MLS messaging.

You should contact your BDM and ensure you have the latest MLS specification. The information is contained therein. If you have further trouble with your MLS application you may open a support ticket.