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SandeepParvathreddy
Joined: Dec 6, 2013
Messages: 86
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Hi DEVCONNECT TEAM,

One of the customer reported the following issue:
The date and time seen in the app traces is invalid or is incorrect. Highlighted bold below in the trace.

They mentioned that it has been happening since a long time, the only change they remember made on the app server is the change to application tomcat -JVM set.


Version details:
OD Version: 6.0 (6.0.0.0901) Build id: 201108031400 SP: 6.0.0.0901
Tomcat 6.0.44 on linux with JVM version 1.6.0_101_b14

APP trace:
10/01/2016 11:23:13:371 INFO - 6EBC7A891D8367ACF712038D71873A97:/IVR101 : SCESession bound to HttpSession 6EBC7A891D8367ACF712038D71873A97
10/01/2016 11:23:13:371 INFO - 6EBC7A891D8367ACF712038D71873A97:/IVR101 : Browser Version null, terminationURL enabled : false
10/01/2016 11:23:13:371 DEBUG - 6EBC7A891D8367ACF712038D71873A97:/IVR101 : PlatformParams:getPlatformParams: __VPVarGlobalDate is null
10/01/2016 11:23:13:371 DEBUG - 6EBC7A891D8367ACF712038D71873A97:/IVR101 : PlatformParams:getPlatformParams:Timestamp is 01/01/70 4:00:00[i]
10/01/2016 11:23:13:372 INFO - 6EBC7A891D8367ACF712038D71873A97:/IVR101 : Using SCESession 6EBC7A891D8367ACF712038D71873A97:/IVR101 servlet : Start
10/01/2016 11:23:13:373 INFO - 6EBC7A891D8367ACF712038D71873A97:/IVR101 : ** Pushed Stack Frame [/IVR101]
10/01/2016 11:23:13:373 DEBUG - 6EBC7A891D8367ACF712038D71873A97:/IVR101 : Creating variable [vdu] from factory [com.avaya.sce.runtime.connectivity.ic.pdc.VDUVariableFactory]
10/01/2016 11:23:13:373 DEBUG - 6EBC7A891D8367ACF712038D71873A97:/IVR101 : Creating variable [vdu_cache] from factory [com.avaya.sce.runtime.connectivity.ic.pdc.VDUCacheVariableFactory]
10/01/2016 11:23:13:373 INFO - 6EBC7A891D8367ACF712038D71873A97:/IVR101 : runtime_platform : Experience Portal
10/01/2016 11:23:13:373 INFO - 6EBC7A891D8367ACF712038D71873A97:/IVR101 : runtime_asr : Desktop Microsoft Speech SAPI


Please advice.
Thanks,
Sandeep.
NeilGoldsmith
Joined: Nov 6, 2013
Messages: 902
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That timestamp is passed in to the app from the platform. Have them check on the EP side for date/time config. I'm not positive where EP pulls it in from. You might have to go to EP support to get that answer.
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