I am trying to monitor a SIP phone registered to Session Manager using TSAPI. It appears that I am successfully monitoring the phone, but I do not see any events when the call starts such as established or connected. At the end of the call I get a connection cleared with no call data associated with it.


2016-07-28 11:43:40.566 Info 0 Channel 0[4000] Type: CTI_EVENT_AVAYA_TSAPI 8216(56) CSTA_CONNECTION_CLEARED IP:
2016-07-28 11:43:40.566 Info 0 Channel 0[4000] Msg==>timeReceived=11:43:40.507|eventType=56|eventClass=4|monitorCrossRefId=1|callID=41|releasingDevice=4000|droppedConnection=4000<==

Environment:

CM 6.3
AES 6.3.3
SM 6.3.4

Is it an Avaya SIP phone?

Yes it is a 4610 phone.

The list of supported SIP phones is given in the AE Services Release Notes. You can download these from support.avaya.com or use google to find them (usually easier).

I see that 4610 is not listed as a supported SIP phone for AE Services.

Martin

Thanks Martin!