Thanks! I'll check in to that.
What I just can't wrap my mind around, thinking aloud - and maybe you can speak to this or not - is why do TTS in a way where the license is acquired and released on the fly but by default have speech reco take a license up for the whole call?
Perhaps its a question geared more to Nuance and their product, it just seems like quite the caveat. I looked at the "Planning for AAEP" doc (
https://downloads.avaya.com/css/P8/documents/100146998) and it mentioned:
Speaking, the MPP establishes a connection to an Automatic Speech
Recognition (ASR) server and sends the caller's recorded voice response to
the ASR server for processing. The ASR server then returns the results to the
application for further action.
Note: This connection requires one ASR license, which is not released until the
entire call is complete.
Again, thinking aloud - wouldn't it be nice if that read "This connection requires one ASR from cradle to grave unless you spoke to Ross and made something really custom!"?
In any case, I'm just complaining at this point. I do appreciate you having taken the time to explain this to me. Maybe there's a good reason it works this way - maybe there isn't!