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Author Message
18/12/2017 20:23:36
Subject: I don't see workflows in System Manager
#1
MoisesQuintana
Joined: Dec 18, 2017
Messages: 3
Offline
I don't see workflows in System Manager and I don't see the option to assign the worflow to a Service Profile from Engagament Designer. Thanks for the support.
PM
19/12/2017 01:13:58
Subject: Re:I don't see workflows in System Manager
#2
Vishal-Avaya
Joined: Jul 24, 2014
Messages: 45
Offline
If you navigate to admin console, you can define your rules for when to invoke which workflow. E.g. For all incoming calls to "NNN-NNN-NNNN" use the WFD "Handle NNN" Version 1.
PM
19/12/2017 15:56:29
Subject: Re:I don't see workflows in System Manager
#3
JoelEzell
Joined: Nov 15, 2013
Messages: 780
Offline
This was a change that was made in the 3.3 versions of ED and Breeze. Workflows are now exclusively managed by Engagement Designer itself. Several of the benefits to this change are:
- Workflows deploy much faster (seconds instead of minutes)
- Much more flexible invocation rules
PM
22/12/2017 06:47:36
Subject: Re:I don't see workflows in System Manager
#4
MoisesQuintana
Joined: Dec 18, 2017
Messages: 3
Offline
JoelEzell wrote:This was a change that was made in the 3.3 versions of ED and Breeze. Workflows are now exclusively managed by Engagement Designer itself. Several of the benefits to this change are:
- Workflows deploy much faster (seconds instead of minutes)
- Much more flexible invocation rules



Joel, but I can't see the workflows created in the system manager to assign to service profile. there is a new procedure for the assignment?
PM
22/12/2017 12:56:00
Subject: Re:I don't see workflows in System Manager
#5
Vishal-Avaya
Joined: Jul 24, 2014
Messages: 45
Offline
All workflows are available in Admin Console and you can define rules for invocation.
PM
28/12/2017 18:02:30
Subject: Re:I don't see workflows in System Manager
#6
JoelEzell
Joined: Nov 15, 2013
Messages: 780
Offline
In case it wasn't clear, the admin console that Vishal refers to is the console exposed by the Engagement Designer snap-in itself. You can navigate to it from the Breeze cluster dashboard page in System Manager.
PM
03/01/2018 07:30:36
Subject: Re:I don't see workflows in System Manager
#7
MoisesQuintana
Joined: Dec 18, 2017
Messages: 3
Offline
Guys, thanks a lot! My workflows are working fine.
PM
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