I was finally able to catch one and grab the log. Sessionid = adc-cpod-aaep-mpp1-2018057173157-28

The session slot shows an issue when fetching /ConsentIVR/GetConsentFromCustomer-LogConsentPresented/

@2018-02-26 12:36:21,009|PAVB_00224|ERROR|VB|2923|Session=adc-cpod-aaep-mpp1-2018057173157-28|Socket Error in function SWIsocket::is_writeready:select, WSA_ERROR_NAME: errno, errorCode: 32|adc-cpod-aaep-mpp1.cable.comcast.com####


Interestingly I see a "DTMF No Input STATUS CODE IS REC_STATUS_TIMEOUT (NO_INPUT)" on http://ncoweb-as-p01:8080/ConsentIVR/GetConsentFromCustomer-PlayConsentSummaryCollect, just before that fetch.

Out of curiosity, what if you altered the prompt timeout from 8000 (8 seconds) to somethign high? I would not think that would have any effect as the recognition unless bargin was allowed possibly.

The prompt play before the recognition is only 4 seconds.

Not sure what is happening here. Maybe the above information will help. I think this is now a platform issue.

Ok thanks. Will try that and then take it up with support if still ongoing. Thanks for all your help.