Hi,

i need to show total calls, total answered calls ,calledback calls,total queue calls and total wait time values of a agent team in a web page in real time . how can we monitor these values using IPOCC Monitoring webservice?

Thanks & Regards,
Pragyan

Hi Pragyan,

For agent teams you can monitor agent list, agent task list and task service factor. There is no easy way to get your information from WSC.

Regards,
Werner Stein

Hi Werner,

Thanks for the reply..

Using IPOCC Monitoring WS , i have monitoring an Agent Team..
How can we know the call status of an agent whether it is incoming call or outgoing call..??


Thanks ,
Pragyan

Hi Pragyan,

The AgentList and the AgentTaskList monitor contains the stConn information. There you will find the field outbound (true = outgoing, fals = incoming):

- stConn - nillable; type StConnMonInfo
@see MonKind#stConn
- connState - nillable; type ConnState - type string with restriction - enum 'Free', 'Initiated', 'Alerting', 'Connected', 'Held', 'BusyTone', 'OutOfService', 'Offered' }
- internal - nillable; type boolean
- outbound - nillable; type boolean
- ACD - nillable; type boolean
- secondCall - nillable; type boolean
- forwarded - nillable; type boolean

Regards,
Werner

Hi Werner,

Thanks for the reply..


Does Avaya IP Office SMDR output field names sequence and SMDR output length is same in all versions of Ip office??




Regards,
Pragyan