Please find below environment details:
EP: 7.0
OD: 7.0
Tomcat : 7.0
We have one main and 3 reusable modules called from the main application. When the call invokes a call to reusable module, the main application got the disconnect event (invoked the flow Auth_SetHangup).
Below are the detailed log for your review.
Due to security reason masked some third party lookup URL.
Invoking a call to an another module PI_CCT_Distribution_IVR_CustomerDataLookup from PI_CCT_Distribution_IVR_Application.
Could you please let us know your findings?
25/07/2018 15:46:03 DEBUG - 0363E2ED473D8626DC62C7AAA5332D75:/PI_CCT_Distribution_IVR_Application : Admin VariableField:getStringValue(): return string value for CustomerDataLookup:Url
25/07/2018 15:46:03 DEBUG - 0363E2ED473D8626DC62C7AAA5332D75:/PI_CCT_Distribution_IVR_Application : get param for app: 0:PI_CCT_Distribution_IVR_DEV_Test
25/07/2018 15:46:03 DEBUG - 0363E2ED473D8626DC62C7AAA5332D75:/PI_CCT_Distribution_IVR_Application : Admin VariableField:getStringValue(): return string value for CustomerDataLookup:Timeout
25/07/2018 15:46:03 DEBUG - 0363E2ED473D8626DC62C7AAA5332D75:/PI_CCT_Distribution_IVR_Application : get param for app: 0:PI_CCT_Distribution_IVR_DEV_Test
25/07/2018 15:46:03 INFO - 0363E2ED473D8626DC62C7AAA5332D75:/PI_CCT_Distribution_IVR_Application : ** Pushed Stack Frame [/PI_CCT_Distribution_IVR_CustomerDataLookup]
25/07/2018 15:46:03 DEBUG - 0363E2ED473D8626DC62C7AAA5332D75:/PI_CCT_Distribution_IVR_Application : *** Reply for [/PI_CCT_Distribution_IVR_Application/Auth_DataLookup] ***
25/07/2018 15:46:03 DEBUG - 0363E2ED473D8626DC62C7AAA5332D75:/PI_CCT_Distribution_IVR_Application : 0:<?xml version="1.0" encoding="UTF-8"?>
1:<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us">
2:<meta name="author" content="Avaya Aura Orchestration Designer"/>
3:<meta name="runtime-version" content="07.01.08.04"/>
4:<meta name="runtimecommon-version" content="07.01.08.04"/>
5:<meta name="copyright" content="Copyright (c) 2002-2011, Avaya"/>
6:<form id="Auth_DataLookup">
7:<var name="Auth_DataLookup___RETURN_STATUS"/>
8:<var name="Auth_DataLookup___SEARCH_METHOD"/>
9:<var name="Auth_DataLookup___RETURN_COUNT"/>
10:<var name="Auth_DataLookup___MASTER_CUSTOMER_ID"/>
11:<var name="Auth_DataLookup___HOUSEHOLD_ID"/>
12:<var name="Auth_DataLookup___CUSTOMER_ID"/>
13:<var name="Auth_DataLookup___CUSTOMER_FIRST_NAME"/>
14:<var name="Auth_DataLookup___CUSTOMER_LAST_NAME"/>
15:<var name="Auth_DataLookup___EMAIL_ADDRESS"/>
16:<var name="Auth_DataLookup___ADDRESS_LINE_1"/>
17:<var name="Auth_DataLookup___ADDRESS_LINE_2"/>
18:<var name="Auth_DataLookup___ADDRESS_CITY"/>
19:<var name="Auth_DataLookup___ADDRESS_STATE"/>
20:<var name="Auth_DataLookup___ADDRESS_ZIP"/>
21:<var name="Auth_DataLookup___HOUSEHOLD_OWNER"/>
22:<var name="Auth_DataLookup___INVITATION_NUMBER"/>
23:<var name="Auth_DataLookup___WEBQUOTE_ID"/>
24:<var name="Auth_DataLookup___POLICY_INDICATORS"/>
25:<var name="Auth_DataLookup___QUOTE_INDICATORS"/>
26:<var name="Auth_DataLookup___SEGMENTATION_COMPLEX_IND"/>
27:<var name="Auth_DataLookup___SEGMENTATION_LOB"/>
28:<var name="Auth_DataLookup___SEGMENTATION_STATE"/>
29:<var name="Auth_DataLookup___HOUSEHOLD_ID_LIST"/>
30:<subdialog name="Auth_DataLookup" src="/PI_CCT_Distribution_IVR_CustomerDataLookup/Start?___DDSESSIONID=0363E2ED473D8626DC62C7AAA5332D75%3A%2FPI_CCT_Distribution_IVR_Application&sagecall=english">
31:<param name="EDU_ID" value=""/>
32:<param name="CUSTOMER_LOOKUP_URL"
value="https://<URL to invoke customer lookup"/>
33:<param name="CUSTOMER_LOOKUP_TIMEOUT" value="5"/>
34:<param name="PHONE_NUMBER" value="6036179647"/>
35:<param name="ZIP_CODE" value=""/>
36:<param name="DATE_OF_BIRTH" value=""/>
37:<param name="SSN_LAST_4" value=""/>
38:<param name="POLICY_NUMBER" value=""/>
39:<param name="HOUSEHOLD_COUNT" value=""/>
40:<filled>
41:<assign name="Auth_DataLookup___RETURN_STATUS" expr="Auth_DataLookup.RETURN_STATUS"/>
42:<assign name="Auth_DataLookup___SEARCH_METHOD" expr="Auth_DataLookup.SEARCH_METHOD"/>
43:<assign name="Auth_DataLookup___RETURN_COUNT" expr="Auth_DataLookup.RETURN_COUNT"/>
44:<assign name="Auth_DataLookup___MASTER_CUSTOMER_ID" expr="Auth_DataLookup.MASTER_CUSTOMER_ID"/>
45:<assign name="Auth_DataLookup___HOUSEHOLD_ID" expr="Auth_DataLookup.HOUSEHOLD_ID"/>
46:<assign name="Auth_DataLookup___CUSTOMER_ID" expr="Auth_DataLookup.CUSTOMER_ID"/>
47:<assign name="Auth_DataLookup___CUSTOMER_FIRST_NAME" expr="Auth_DataLookup.CUSTOMER_FIRST_NAME"/>
48:<assign name="Auth_DataLookup___CUSTOMER_LAST_NAME" expr="Auth_DataLookup.CUSTOMER_LAST_NAME"/>
49:<assign name="Auth_DataLookup___EMAIL_ADDRESS" expr="Auth_DataLookup.EMAIL_ADDRESS"/>
50:<assign name="Auth_DataLookup___ADDRESS_LINE_1" expr="Auth_DataLookup.ADDRESS_LINE_1"/>
51:<assign name="Auth_DataLookup___ADDRESS_LINE_2" expr="Auth_DataLookup.ADDRESS_LINE_2"/>
52:<assign name="Auth_DataLookup___ADDRESS_CITY" expr="Auth_DataLookup.ADDRESS_CITY"/>
53:<assign name="Auth_DataLookup___ADDRESS_STATE" expr="Auth_DataLookup.ADDRESS_STATE"/>
54:<assign name="Auth_DataLookup___ADDRESS_ZIP" expr="Auth_DataLookup.ADDRESS_ZIP"/>
55:<assign name="Auth_DataLookup___HOUSEHOLD_OWNER" expr="Auth_DataLookup.HOUSEHOLD_OWNER"/>
56:<assign name="Auth_DataLookup___INVITATION_NUMBER" expr="Auth_DataLookup.INVITATION_NUMBER"/>
57:<assign name="Auth_DataLookup___WEBQUOTE_ID" expr="Auth_DataLookup.WEBQUOTE_ID"/>
58:<assign name="Auth_DataLookup___POLICY_INDICATORS" expr="Auth_DataLookup.POLICY_INDICATORS"/>
59:<assign name="Auth_DataLookup___QUOTE_INDICATORS" expr="Auth_DataLookup.QUOTE_INDICATORS"/>
60:<assign name="Auth_DataLookup___SEGMENTATION_COMPLEX_IND" expr="Auth_DataLookup.SEGMENTATION_COMPLEX_IND"/>
61:<assign name="Auth_DataLookup___SEGMENTATION_LOB" expr="Auth_DataLookup.SEGMENTATION_LOB"/>
62:<assign name="Auth_DataLookup___SEGMENTATION_STATE" expr="Auth_DataLookup.SEGMENTATION_STATE"/>
63:<assign name="Auth_DataLookup___HOUSEHOLD_ID_LIST" expr="Auth_DataLookup.HOUSEHOLD_ID_LIST"/>
64:</filled>
65:</subdialog>
66:<block>
67:<submit next="Auth_CheckDataLookupResults?___DDSESSIONID=0363E2ED473D8626DC62C7AAA5332D75%3A%2FPI_CCT_Distribution_IVR_Application" namelist="Auth_DataLookup___RETURN_STATUS Auth_DataLookup___SEARCH_METHOD Auth_DataLookup___RETURN_COUNT Auth_DataLookup___MASTER_CUSTOMER_ID Auth_DataLookup___HOUSEHOLD_ID Auth_DataLookup___CUSTOMER_ID Auth_DataLookup___CUSTOMER_FIRST_NAME Auth_DataLookup___CUSTOMER_LAST_NAME Auth_DataLookup___EMAIL_ADDRESS Auth_DataLookup___ADDRESS_LINE_1 Auth_DataLookup___ADDRESS_LINE_2 Auth_DataLookup___ADDRESS_CITY Auth_DataLookup___ADDRESS_STATE Auth_DataLookup___ADDRESS_ZIP Auth_DataLookup___HOUSEHOLD_OWNER Auth_DataLookup___INVITATION_NUMBER Auth_DataLookup___WEBQUOTE_ID Auth_DataLookup___POLICY_INDICATORS Auth_DataLookup___QUOTE_INDICATORS Auth_DataLookup___SEGMENTATION_COMPLEX_IND Auth_DataLookup___SEGMENTATION_LOB Auth_DataLookup___SEGMENTATION_STATE Auth_DataLookup___HOUSEHOLD_ID_LIST" method="post"/>
68:</block>
69:</form>
70:</vxml>
71:
25/07/2018 15:46:03 INFO - 0363E2ED473D8626DC62C7AAA5332D75:/PI_CCT_Distribution_IVR_Application : Using SCESession 0363E2ED473D8626DC62C7AAA5332D75:/PI_CCT_Distribution_IVR_Application servlet : Auth_SetHangup
25/07/2018 15:46:03 INFO - 0363E2ED473D8626DC62C7AAA5332D75:/PI_CCT_Distribution_IVR_Application : ** Popped Stack Frame [/PI_CCT_Distribution_IVR_CustomerDataLookup]
