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Author Message
08/08/2018 01:55:51
Subject: Monitor all incoming and outcoming calls from all devices
#1
german.zvonchuk
Joined: Dec 15, 2015
Messages: 10
Offline
How can i monitor all incoming and outcoming calls from all devices with JTAPI?
PM
08/08/2018 09:24:25
Subject: Re:Monitor all incoming and outcoming calls from all devices
#2
CraigJohnson5
Joined: Oct 24, 2013
Messages: 413
Offline
You would add a CallListener to each device that you want to monitor call events on. If you are looking for just one method call that is "monitorAllDevices", there isn't a method like that. Keep in mind you need a TSAPI license for each concurrent device that is being monitored.
PM
08/08/2018 09:48:52
Subject: Monitor all incoming and outcoming calls from all devices
#3
german.zvonchuk
Joined: Dec 15, 2015
Messages: 10
Offline
Thank for your response. We have another one question. We need to get the info about the incoming call when the calling party starts to hear the welcome message from IVR. Could you please advise how can we achieve that.
PM
08/08/2018 15:28:39
Subject: Re:Monitor all incoming and outcoming calls from all devices
#4
CraigJohnson5
Joined: Oct 24, 2013
Messages: 413
Offline
Are you using Experience Portal? Since there isn't a forum for that you would need to open a DevConnect technical support ticket and see if someone can point you at the answer. I think there is a CTIConnector that would be used for that I just don't support it so couldn't tell you for sure.
PM
07/09/2018 02:38:28
Subject: Re:Monitor all incoming and outcoming calls from all devices
#5
german.zvonchuk
Joined: Dec 15, 2015
Messages: 10
Offline
In Avaya IP Office we used devlink to get all events using Real-Time Event Stream, but know in Avaya Aura Application Enablement Services we didn't know what should we use. We search the same functionality in DMCC and JTAPI but didn't find anything. How can we get a real-time event stream in Avaya Aura AES?
PM
07/09/2018 07:13:32
Subject: Monitor all incoming and outcoming calls from all devices
#6
MartinFlynn
Joined: Nov 30, 2009
Messages: 1922
Offline
Hi German,

Has Craig not answered this question already? And you have opened a ticket with the same question.

Martin
PM
12/09/2018 02:14:58
Subject: Re:Monitor all incoming and outcoming calls from all devices
#7
german.zvonchuk
Joined: Dec 15, 2015
Messages: 10
Offline
We just want to get ANI when a caller starts to hear the message from IVR. How can we do that?
PM
12/09/2018 04:31:51
Subject: Monitor all incoming and outcoming calls from all devices
#8
MartinFlynn
Joined: Nov 30, 2009
Messages: 1922
Offline
What IVR are you using?
PM
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