Hello everyone,
I have a question about WebRTC. The customer wants to establish a video connection to the end customer if required.
There is always an audio connection between employees and the end customer via telephone (mobile phone or landline), which must also remain during the video connection.
A softphone based on the BreezeClientSDK (latest version) is used as the endpoint for the employees.
The customer must not have to download any further software.
We have the following ideas for this:
1) The end customer calls up a website and connects via WebRTC to the employee in the current conversation. The employee accepts the video call directly on the softphone. Video reception from the customer's browser and audio remains over the telephone.
2) The employee goes to a website and generates a PIN. The end customer goes to a website and enters the PIN and the video connection is established directly browser to browser.
Can both or one of the described use-cases be implemented with the WebRTC SnapIn?
Is the WebRTC SnapIn at all necessary for the 2nd case or can a separate SnapIn be created, which controls the signaling between the clients via websockets and the SBC for STUN / TURN.
Greetings
Stefan
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