Hi,

After successfully user registration, I´m getting RegistrationFailed every 45 to 48 seconds.
Is there any SM configuration I´m missing?


Please check attached logs.

Hello,

I see in the log that the active registration failed due to connection errors. Please change the log level from "ERROR" to "DEBUG" to get a detailed trace.

Thanks,
Artem.

Hi Artem,

Thank you helping us.
Attached is new log with DEBUG level enabled.

I have realized I did not install correct server certificates platform trust store.

Please check the new logs attached to confirm it is related to certificates.
Julio

I have installed correct certificates, it seems better but I still getting Registration Failed after 1m25 to 1m27s.

Thanks for the updated log. However, its log level is "INFO" while we are looking for a "DEBUG" level trace.
The error code is the same "connection error"m but now we have more data which indicates that tls://135.20.201.14:5061 doesn't reply to your client's sending SIP keep alive requests.

I wonder if the network you are on is enforcing any firewall rules.

Hi Tsarev,

Attached is the latest log with DEBUG entabled.

2019-03-25 08:16:29,559 Logged In
+01:24
2019-03-25 08:17:53,967 INFO VirtualReceptionist.ApplicationWindow [1] method:HandleAllRegistrationsFailed - Login status: Registration failed <-- 1st registration failed
+00:52
2019-03-25 08:18:45,151 INFO VirtualReceptionist.ApplicationWindow [1] method:HandleAllRegistrationsFailed - Login status: Registration failed <-- 2nd registration failed
+00:51
2019-03-25 08:19:36,367 INFO VirtualReceptionist.ApplicationWindow [1] method:HandleAllRegistrationsFailed - Login status: Registration failed <-- 3rd registration failed