Hi, so i am monitoring calls into Topics using WSC WaitingTaskList

I'm getting everything i need except what happens to the call. I cannot tell the difference between an abandoned call and an agent answers call. Therefor i cannot track accurately each calls total wait time.

The main problem is when i monitor Agents with

AgentList or AgentTaskList there is NO link between the Agent notifications and the Topic Notifications. No unifying call or TaskId.

Does anyone have any experience or suggestions to offer?

You are right, there is no unique id to track between agent group events and topic events.

You can track the call by using the CCK_AgentName task tag:

The WaitingTaskList offers the taskTags field. There is a task tag CCK_AgentName, which contains the Agent name receiving the call:

like CCK_AgentName="Agent02"

Regards,
Werner Stein