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Author Message
30/05/2019 02:28:44
Subject: CCXML Hold session of Agent and let Customer route to VXMLApp
#1
chukiatdenkongpon
Joined: Nov 7, 2013
Messages: 97
Offline
Hi

I have question that CCXML Hold session of Agent and let Customer route to VXMLApp in scenario below:-

Caller ==> IVR ==> Queue to Skill Agent xxxx
And Agent xxxx outbound call to IVR CCXML and join conference caller
Before CCXML call inbound VXML App , CCXML Hold Agent XXXX first.

Please advice and sample CCXML App

Best Regards,
Chukiat D
PM
30/05/2019 12:24:29
Subject: Re:CCXML Hold session of Agent and let Customer route to VXMLApp
#2
WilsonYu
Joined: Nov 6, 2013
Messages: 3950
Offline
There are already ccxml sample apps which invoke vxml dialogs and create conference calls such as CallingCardCC, CallingCardDialog, FindADoctorCC and FindADoctorDialog. Have you looked at those?
PM
19/06/2019 23:49:42
Subject: Re:CCXML Hold session of Agent and let Customer route to VXMLApp
#3
chukiatdenkongpon
Joined: Nov 7, 2013
Messages: 97
Offline
Hi Wilson,

I already look these app, but it have no any node that hold call.
Please advice>

Chukiat D.
PM
20/06/2019 18:50:24
Subject: Re:CCXML Hold session of Agent and let Customer route to VXMLApp
#4
WilsonYu
Joined: Nov 6, 2013
Messages: 3950
Offline
Why is there a need for call holding? I mean when the vxml is being launched, the hold is automatic.
PM
25/06/2019 12:28:35
Subject: Re:CCXML Hold session of Agent and let Customer route to VXMLApp
#5
chukiatdenkongpon
Joined: Nov 7, 2013
Messages: 97
Offline
Hi

CCXML will hold Agent call first and let caller to inbound App for verify TIN and when completed it will return back to ccxml and unold agent.

it seem like call masking, but customer don't need agent join conference during caller input DTMF TIN.

Please advice solution.

THank you.

Chukiat D.
PM
26/06/2019 13:56:01
Subject: Re:CCXML Hold session of Agent and let Customer route to VXMLApp
#6
WilsonYu
Joined: Nov 6, 2013
Messages: 3950
Offline
There is no hold command in CCXML. I am really not sure how is done in real life in this scenario.
PM
02/07/2019 12:57:10
Subject: Re:CCXML Hold session of Agent and let Customer route to VXMLApp
#7
chukiatdenkongpon
Joined: Nov 7, 2013
Messages: 97
Offline
Hi

OK.

But Does it have any solution for call masking?
I test on sample call mask app, it still hearing DTMF tone.

Please advice.
Thank you.

Thank you.
PM
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