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Author Message
01/12/2020 09:19:03
Subject: call.getUserToUserInfo().getUCID()
#1
Dirk_Engelbart
Joined: Feb 14, 2019
Messages: 26
Offline
All,
we are using the method call.getUserToUserInfo().getUCID() to get the UCID of a call.
Working fine in our lab.

For some reason this entry is empty within a given customer installation.
Can you please give us some information how this can be enabled?

AVAYA partner who is maintaining the system has no idea.

Thanks
Dirk
PM
01/12/2020 23:21:54
Subject: Re:call.getUserToUserInfo().getUCID()
#2
Pallavi_M
Joined: Dec 25, 2017
Messages: 105
Offline
Thanks for query.

Are you using JavaScript CSDK or native CSDK ?

Thanks,
Avaya DevConnect Team
PM
02/12/2020 02:56:09
Subject: Re:call.getUserToUserInfo().getUCID()
#3
Dirk_Engelbart
Joined: Feb 14, 2019
Messages: 26
Offline
We are using the JavaScript CSDK
PM
08/12/2020 04:53:52
Subject: Re:call.getUserToUserInfo().getUCID()
#4
Dirk_Engelbart
Joined: Feb 14, 2019
Messages: 26
Offline
Any update?
PM
08/12/2020 05:13:01
Subject: Re:call.getUserToUserInfo().getUCID()
#5
Pallavi_M
Joined: Dec 25, 2017
Messages: 105
Offline
I am from native CSDK team. This query needs to be looked by JavaScript CSDK team.

Thanks,
Avaya DevConnect Team
PM
09/12/2020 09:50:27
Subject: Re:call.getUserToUserInfo().getUCID()
#6
Dirk_Engelbart
Joined: Feb 14, 2019
Messages: 26
Offline
Ok, how can we move this to team in charge?
PM
11/12/2020 00:45:39
Subject: Re:call.getUserToUserInfo().getUCID()
#7
Pallavi_M
Joined: Dec 25, 2017
Messages: 105
Offline
The forum is same for native and JS CSDK.

Can you please change title of query to include JS CSDK to help JS team to track issue ?
PM
11/12/2020 07:34:26
Subject: JS CSDK - call.getUserToUserInfo().getUCID()
#8
Dirk_Engelbart
Joined: Feb 14, 2019
Messages: 26
Offline
Hello JS CSDK Team,
can you please step in?
PM
16/12/2020 07:56:21
Subject: Re:call.getUserToUserInfo().getUCID()
#9
lfarias
Joined: Oct 7, 2019
Messages: 46
Offline
Hello Dirk Engelbart,

We are aware of your problem and I am working to find a solution, this issue will continue being addressed in the technical ticket that was created.

Regards,
Leandro.
PM
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