this is the 1st application we are building using CTI to get callinfo. we keep getting No valid call id in CTI CallInfo operation error, see below trace. not sure what is miising in the configuration
/03/2021 14:23:12:325 DEBUG - 205AE726990271B0D25F9918F9490DC7:/SOLUTRAN_Survey_UUI : session id:atl-aep-mpp-2021070192306-20 | SOLUTRAN_Survey_UUI:get_callid | ########################################################## | cticallinfo:callid :
11/03/2021 14:23:12:325 DEBUG - 205AE726990271B0D25F9918F9490DC7:/SOLUTRAN_Survey_UUI : CTICommand.execute: encrypted value is HwDm3qgRKlQIySmxcYPy6KWqFbOB0VmhUJZ1iCyv9qw=
11/03/2021 14:23:12:325 DEBUG - 205AE726990271B0D25F9918F9490DC7:/SOLUTRAN_Survey_UUI : VariableUtil.getVariableValue: Variable value is
11/03/2021 14:23:12:325 ERROR - 205AE726990271B0D25F9918F9490DC7:/SOLUTRAN_Survey_UUI : session id:atl-aep-mpp-2021070192306-20 |
EXCEPTION>
com.avaya.sce.runtimecommon.SCERuntimeException: No valid call id in CTI CallInfo operation
at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:2597)
at com.avaya.sce.runtime.connectivity.cti.ir.CallInfo.getCallId(CallInfo.java:89)
at com.avaya.sce.runtime.connectivity.cti.ir.CallInfo.getServletNameParams(CallInfo.java:70)
at com.avaya.sce.runtime.connectivity.cti.ir.CTICommand.execute(CTICommand.java:120)
at com.avaya.sce.runtime.Data.evaluateActions(Data.java:228)
at flow.get_callid.executeDataActions(get_callid.java:83)
at com.avaya.sce.runtime.Data.handleRequest(Data.java:121)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:96)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:247)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:148)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:641)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:224)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:169)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:927)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:987)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:579)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:309)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
11/03/2021 14:23:12:341 ERROR - 205AE726990271B0D25F9918F9490DC7:/SOLUTRAN_Survey_UUI : session id:atl-aep-mpp-2021070192306-20 |
EXCEPTION>
com.avaya.sce.runtimecommon.SCERuntimeException: No valid call id in CTI CallInfo operation
at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:2597)
at com.avaya.sce.runtime.connectivity.cti.ir.CallInfo.getCallId(CallInfo.java:89)
at com.avaya.sce.runtime.connectivity.cti.ir.CallInfo.getServletNameParams(CallInfo.java:70)
at com.avaya.sce.runtime.connectivity.cti.ir.CTICommand.execute(CTICommand.java:120)
at com.avaya.sce.runtime.Data.evaluateActions(Data.java:228)
at flow.get_callid.executeDataActions(get_callid.java:83)
at com.avaya.sce.runtime.Data.handleRequest(Data.java:121)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:96)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:247)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:148)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:641)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:224)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:169)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:927)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:987)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:579)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:309)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
11/03/2021 14:23:12:341 INFO - 205AE726990271B0D25F9918F9490DC7:/SOLUTRAN_Survey_UUI : Capturing exception [javax.servlet.ServletException]. Message [ EXCEPTION>
com.avaya.sce.runtimecommon.SCERuntimeException: No valid call id in CTI CallInfo operation
at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:2597)
at com.avaya.sce.runtime.connectivity.cti.ir.CallInfo.getCallId(CallInfo.java:89)
at com.avaya.sce.runtime.connectivity.cti.ir.CallInfo.getServletNameParams(CallInfo.java:70)
at com.avaya.sce.runtime.connectivity.cti.ir.CTICommand.execute(CTICommand.java:120)
at com.avaya.sce.runtime.Data.evaluateActions(Data.java:228)
at flow.get_callid.executeDataActions(get_callid.java:83)
at com.avaya.sce.runtime.Data.handleRequest(Data.java:121)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:96)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:247)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:148)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:641)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:224)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:169)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:927)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:987)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:579)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:309)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
]
11/03/2021 14:23:12:341 ERROR - 205AE726990271B0D25F9918F9490DC7:/SOLUTRAN_Survey_UUI : javax.servlet.ServletException: EXCEPTION>
com.avaya.sce.runtimecommon.SCERuntimeException: No valid call id in CTI CallInfo operation
at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:2597)
at com.avaya.sce.runtime.connectivity.cti.ir.CallInfo.getCallId(CallInfo.java:89)
at com.avaya.sce.runtime.connectivity.cti.ir.CallInfo.getServletNameParams(CallInfo.java:70)
at com.avaya.sce.runtime.connectivity.cti.ir.CTICommand.execute(CTICommand.java:120)
at com.avaya.sce.runtime.Data.evaluateActions(Data.java:228)
at flow.get_callid.executeDataActions(get_callid.java:83)
at com.avaya.sce.runtime.Data.handleRequest(Data.java:121)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:96)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:247)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:148)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:641)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:224)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:169)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:927)
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