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Author Message
09/03/2022 22:23:50
Subject: Get Call details of Genesys VDN
#1
Kirthika.Chandru
Joined: Feb 18, 2014
Messages: 50
Offline
Hi Team

Is it the way to Monitor Genesys extension using TSAPI and log the call data(UCID, CLI and DNIS) ?
PM
10/03/2022 04:39:15
Subject: Get Call details of Genesys VDN
#2
MartinFlynn
Joined: Nov 30, 2009
Messages: 1922
Offline
I presume the Genesys extension is connected to Communication Manager as a non-Avaya SIP station. To the best of my knowledge, it is only possible to monitor an Avaya station.

Martin
PM
10/03/2022 05:10:21
Subject: Get Call details of Genesys VDN
#3
Kirthika.Chandru
Joined: Feb 18, 2014
Messages: 50
Offline
Thank you, Will check this Option and let you know
PM
10/03/2022 07:09:49
Subject: Get Call details of Genesys VDN
#4
Kirthika.Chandru
Joined: Feb 18, 2014
Messages: 50
Offline
Could you give Genesys extension is connected to Communication Manager as a non-Avaya SIP station configuration of CM to check
PM
10/03/2022 08:20:50
Subject: Get Call details of Genesys VDN
#5
MartinFlynn
Joined: Nov 30, 2009
Messages: 1922
Offline
I'm sorry, I do not know what you are asking here. We do not deal with any Genesys equipment.

Martin
PM
10/03/2022 22:24:24
Subject: Get Call details of Genesys VDN
#6
Kirthika.Chandru
Joined: Feb 18, 2014
Messages: 50
Offline
As its Avaya Integration I asked for, I could do
PM
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