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Author Message
19/06/2022 04:09:44
Subject: Transitional Audio announcement during menu input
#1
Kirthika.Chandru
Joined: Feb 18, 2014
Messages: 50
Offline
Hi Team need to know is it feasible to announce transition audio while IVR await for user input. Given screenshot been tried and transitional audio not announced. could let me know options
  • [Thumb - TranstionalAudio.PNG]
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20/06/2022 04:02:27
Subject: Transitional Audio announcement during menu input
#2
massimo__croci
Joined: Jan 31, 2020
Messages: 518
Offline
Hi.
You can use a transitional audio prompt in the 'Property' item when the system needs time to process an action or a request by the caller.
Try to select an audio only prompt, the delay and the minimum time play but first take a look at the AOD Developer's guide (all useful setup info are here):

https://documentation.avaya.com/bundle/AvayaAuraOrchestrationDesignerDeveloperGuide_r723/page/PropertyNode.html#GUID-1FABD558-04E9-4FED-AB1B-45E73906C46D

https://documentation.avaya.com/bundle/AvayaAuraOrchestrationDesignerDeveloperGuide_r723/page/AboutTransitionalAudioPromptsInSpeechAppln.html#GUID-B3D6C43A-3248-473C-9AA1-0C02711B2891

https://documentation.avaya.com/bundle/AvayaAuraOrchestrationDesignerDeveloperGuide_r723/page/AboutTransitionalAudioPromptsInSpeechAppln.html

https://documentation.avaya.com/bundle/AvayaAuraOrchestrationDesignerDeveloperGuide_r723/page/DifferenceBetweenTransitionalAudioPromptsAndOtherPromptsInSpeechAppln.html

here an interesting subtle nuance of VXML
https://www.devconnectprogram.com/site/global/products_resources/avaya_aura_orchestration_designer/support/faqs/call_flow.gsp#10

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