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Author Message
31/10/2013 08:09:43
Subject: CTI Transfer problem after DialogDesigner update
#1
TomaszIDEAB2
Joined: Nov 5, 2013
Messages: 0
Offline
Hi Guys,
I've updated DialogDesigner from version 5.1.0.1101 to 5.1.0.1702 (by instalation DD_5_1_0_1702_201108011600.jar). After update I always get error during transfer call (CTIBlindTransfer).

Logs from the same situation.
before update:
31/10/2013 12:02:43:558 INFO - 45135DE2E8997E02BE39400E00EAF17B:/AppIVR : Using SCESession 45135DE2E8997E02BE39400E00EAF17B:/AppIVR servlet : WorgroupOrVoicemail-ctiBlindTransfer
31/10/2013 12:02:43:558 INFO - 45135DE2E8997E02BE39400E00EAF17B:/AppIVR : Using SCESession 45135DE2E8997E02BE39400E00EAF17B:/AppIVR servlet : CTIBlindTransfer-Begin
31/10/2013 12:02:43:574 INFO - 45135DE2E8997E02BE39400E00EAF17B:/AppIVR : Using SCESession 45135DE2E8997E02BE39400E00EAF17B:/AppIVR servlet : CTIBlindTransfer-transferBegin
31/10/2013 12:02:43:574 DEBUG - 45135DE2E8997E02BE39400E00EAF17B:/AppIVR : session id:dc2mpp2-2013304110218-14 | AppIVR:CTIBlindTransfer-transferBegin | Transfer start
31/10/2013 12:02:43:574 INFO - 45135DE2E8997E02BE39400E00EAF17B:/AppIVR : Using SCESession 45135DE2E8997E02BE39400E00EAF17B:/AppIVR servlet : CTIBlindTransfer-TransferCall
31/10/2013 12:02:43:574 DEBUG - 45135DE2E8997E02BE39400E00EAF17B:/AppIVR : session id:dc2mpp2-2013304110218-14 | AppIVR:CTIBlindTransfer-TransferCall | | transferNumber : 3501
31/10/2013 12:02:43:589 INFO - 45135DE2E8997E02BE39400E00EAF17B:/AppIVR : [condition1] Condition [clientId:clientId] Not Empty [null] next [null]
31/10/2013 12:02:43:589 DEBUG - 45135DE2E8997E02BE39400E00EAF17B:/AppIVR : VariableUtil.getVariableValue: Variable value is 3501
31/10/2013 12:02:43:589 DEBUG - 45135DE2E8997E02BE39400E00EAF17B:/AppIVR : VariableUtil.getVariableValue: Variable value is
31/10/2013 12:02:43:589 DEBUG - 45135DE2E8997E02BE39400E00EAF17B:/AppIVR : CTICommand.execute: encrypted value is pIX1ESaQ83xYmYBdevlgCjjwlJL67XuD
31/10/2013 12:02:43:589 DEBUG - 45135DE2E8997E02BE39400E00EAF17B:/AppIVR : VariableUtil.getVariableValue: Variable value is 2264
31/10/2013 12:02:43:589 DEBUG - 45135DE2E8997E02BE39400E00EAF17B:/AppIVR : CTICommand.execute: request to manager is http://10.xx.xx.xx:8081/cticonnector/BlindCall?callee%3D3501%26uui%3Dnull%26uuiAsAscii%3Dtrue%26holdAddress%3D2264%26extension%3D1830&k=pIX1ESaQ83xYmYBdevlgCjjwlJL67XuD
31/10/2013 12:02:43:589 DEBUG - 45135DE2E8997E02BE39400E00EAF17B:/AppIVR : CTICommand.execute: setting session cookie to 45135DE2E8997E02BE39400E00EAF17B:/AppIVR
31/10/2013 12:02:43:933 DEBUG - 45135DE2E8997E02BE39400E00EAF17B:/AppIVR : CTICommand.execute: callinfo from Manager is callid=2264&ani=2xxxxxxx1&dnis=22xxxxxx9&extension=1830&ucID=00001022641383217337&uui= &state=transferred
31/10/2013 12:02:43:933 DEBUG - 45135DE2E8997E02BE39400E00EAF17B:/AppIVR : CallInfo.doGetCallInfo: Populating call info variable values...
31/10/2013 12:02:43:933 DEBUG - 45135DE2E8997E02BE39400E00EAF17B:/AppIVR : CTICommand.setCallInfoVariableValues: Call ID 2264
31/10/2013 12:02:43:933 DEBUG - 45135DE2E8997E02BE39400E00EAF17B:/AppIVR : CTICommand.setCallInfoVariableValues: Calling # (ANI) 2xxxxx741
31/10/2013 12:02:43:933 DEBUG - 45135DE2E8997E02BE39400E00EAF17B:/AppIVR : CTICommand.setCallInfoVariableValues: Called # (DNIS) 2xxxxx389
31/10/2013 12:02:43:933 DEBUG - 45135DE2E8997E02BE39400E00EAF17B:/AppIVR : CTICommand.setCallInfoVariableValues: Ext 1830
31/10/2013 12:02:43:933 DEBUG - 45135DE2E8997E02BE39400E00EAF17B:/AppIVR : CTICommand.setCallInfoVariableValues: UCID 00001022641383217337
31/10/2013 12:02:43:933 DEBUG - 45135DE2E8997E02BE39400E00EAF17B:/AppIVR : CTICommand.setCallInfoVariableValues: UUI
31/10/2013 12:02:43:933 DEBUG - 45135DE2E8997E02BE39400E00EAF17B:/AppIVR : CTICommand.setCallInfoVariableValues: State transferred

after update:
30/10/2013 16:55:31:609 INFO - 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR : Using SCESession 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR servlet : WorgroupOrVoicemail-ctiBlindTransfer
30/10/2013 16:55:31:609 INFO - 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR : Using SCESession 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR servlet : CTIBlindTransfer-Begin
30/10/2013 16:55:31:609 INFO - 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR : Using SCESession 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR servlet : CTIBlindTransfer-transferBegin
30/10/2013 16:55:31:609 DEBUG - 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR : session id:dc2mpp2-2013303155512-7 | AppIVR:CTIBlindTransfer-transferBegin | Transfer start
30/10/2013 16:55:31:609 INFO - 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR : Using SCESession 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR servlet : CTIBlindTransfer-TransferCall
30/10/2013 16:55:31:609 DEBUG - 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR : session id:dc2mpp2-2013303155512-7 | AppIVR:CTIBlindTransfer-TransferCall | | transferNumber : 3501
30/10/2013 16:55:31:624 INFO - 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR : [condition1] Condition [clientId:clientId] Not Empty [null] next [null]
30/10/2013 16:55:31:624 DEBUG - 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR : VariableUtil.getVariableValue: Variable value is 3501
30/10/2013 16:55:31:624 DEBUG - 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR : VariableUtil.getVariableValue: Variable value is
30/10/2013 16:55:31:624 DEBUG - 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR : CTICommand.execute: encrypted value is pIX1ESaQ83wjtk0PUAp4hSl0627CMo7C
30/10/2013 16:55:31:624 DEBUG - 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR : VariableUtil.getVariableValue: Variable value is
30/10/2013 16:55:31:624 INFO - 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR : Capturing exception [com.avaya.sce.runtimecommon.SCERuntimeException]. Message [No valid call id in CTI Transfer operation for held variable]
30/10/2013 16:55:31:624 ERROR - 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR : session id:dc2mpp2-2013303155512-7 | AppIVR:CTIBlindTransfer-TransferCall | Exception on transfer | ddLastException:message : No valid call id in CTI Transfer operation for held variable
30/10/2013 16:55:31:640 INFO - 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR : Using SCESession 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR servlet : CTIBlindTransfer-transferEnd
30/10/2013 16:55:31:640 DEBUG - 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR : session id:dc2mpp2-2013303155512-7 | AppIVR:CTIBlindTransfer-transferEnd | Transfer end
30/10/2013 16:55:31:640 INFO - 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR : Using SCESession 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR servlet : CTIBlindTransfer-defaultReturn
30/10/2013 16:55:31:640 DEBUG - 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR : Subflow return node "CTIBlindTransfer-defaultReturn" forwarding to "WorgroupOrVoicemail-transferTrackingEnd"
30/10/2013 16:55:31:640 INFO - 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR : Using SCESession 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR servlet : WorgroupOrVoicemail-transferTrackingEnd
30/10/2013 16:55:31:640 DEBUG - 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR : session id:dc2mpp2-2013303155512-7 | AppIVR:WorgroupOrVoicemail-transferTrackingEnd | Transfer end | workgroup : ibCS
30/10/2013 16:55:31:656 INFO - 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR : Using SCESession 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR servlet : WorgroupOrVoicemail-End
30/10/2013 16:55:31:656 DEBUG - 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR : Subflow return node "WorgroupOrVoicemail-End" forwarding to "mainReturn"
30/10/2013 16:55:31:656 INFO - 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR : Using SCESession 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR servlet : mainReturn
30/10/2013 16:55:31:656 DEBUG - 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR : CTIEnd.execute:1828 callid is
30/10/2013 16:55:31:656 DEBUG - 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR : CTICommand.execute: encrypted value is pIX1ESaQ83wjtk0PUAp4hQXkdXRn24iI
30/10/2013 16:55:31:656 DEBUG - 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR : CTICommand.execute: request to manager is http://10.xx.xx.xx:8081/cticonnector/End?extension%3D1828%26callid%3D&k=pIX1ESaQ83wjtk0PUAp4hQXkdXRn24iI
30/10/2013 16:55:31:656 DEBUG - 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR : CTICommand.execute: setting session cookie to 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR
30/10/2013 16:55:31:656 DEBUG - 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR : CTICommand.execute: callinfo from Manager is
30/10/2013 16:55:31:656 DEBUG - 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR : session id:dc2mpp2-2013303155512-7 | AppIVR:mainReturn | Leaving application

Any ideas?
PM
31/10/2013 15:19:41
Subject: Re: CTI Transfer problem after DialogDesigner update
#2
MichaelGruzman
Joined: Nov 11, 2013
Messages: 14
Offline
Tomasz, have you checked problems in your upgraded to 1702 app in Eclipse. Looks like, you need not existing variable
=======
30/10/2013 16:55:31:624 DEBUG - 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR : VariableUtil.getVariableValue: Variable value is


30/10/2013 16:55:31:624 INFO - 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR : Capturing exception [com.avaya.sce.runtimecommon.SCERuntimeException]. Message [No valid call id in CTI Transfer operation for held variable]
PM
31/10/2013 15:19:41
Subject: Re: CTI Transfer problem after DialogDesigner update
#3
MichaelGruzman
Joined: Nov 11, 2013
Messages: 14
Offline
Tomasz, have you checked problems in your upgraded to 1702 app in Eclipse. Looks like, you need not existing variable
=======
30/10/2013 16:55:31:624 DEBUG - 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR : VariableUtil.getVariableValue: Variable value is


30/10/2013 16:55:31:624 INFO - 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR : Capturing exception [com.avaya.sce.runtimecommon.SCERuntimeException]. Message [No valid call id in CTI Transfer operation for held variable]
PM
31/10/2013 15:19:44
Subject: Re: CTI Transfer problem after DialogDesigner update
#4
MichaelGruzman
Joined: Nov 11, 2013
Messages: 14
Offline
Tomasz, have you checked problems in your upgraded to 1702 app in Eclipse. Looks like, you need not existing variable
=======
30/10/2013 16:55:31:624 DEBUG - 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR : VariableUtil.getVariableValue: Variable value is


30/10/2013 16:55:31:624 INFO - 5D488B1DF2359FCA983A4603A8C92CB3:/AppIVR : Capturing exception [com.avaya.sce.runtimecommon.SCERuntimeException]. Message [No valid call id in CTI Transfer operation for held variable]
PM
31/10/2013 15:47:00
Subject: Re: CTI Transfer problem after DialogDesigner update
#5
NeilGoldsmith
Joined: Nov 6, 2013
Messages: 902
Offline
Can you show the app log that shows the CTIC blind call cmd? Just start that log from the beginning of the call.
PM
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