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Reply locked
Author Message
24/10/2013 03:45:45
Subject: detect who ended the call first [ customer or agent]
#1
MahmoudDarwish
Joined: Dec 16, 2013
Messages: 6
Offline
is there is any way to detect who ended the call first, the caller [customer] or the receiver [agent] through DMCC or any other API's or CMS
PM
24/10/2013 05:05:36
Subject: Re: detect who ended the call first [ customer or agent]
#2
JohnMcLoughlin
Joined: Nov 3, 2010
Messages: 131
Offline
Hello,
This forum would not support DMCC.
There is a dedicated DMCC forum here:
https://devconnect.avaya.com/public/forum/d_forum_2.jsp?f=27
Thank you
John
PM
24/10/2013 05:09:47
Subject: Re: detect who ended the call first [ customer or agent]
#3
MahmoudDarwish
Joined: Dec 16, 2013
Messages: 6
Offline
Thanks, I will ask any question related to DMCC there.
could you please tell me the availability to know who disconnect the call first from CMS side ?
PM
24/10/2013 05:30:08
Subject: Re: detect who ended the call first [ customer or agent]
#4
JohnMcLoughlin
Joined: Nov 3, 2010
Messages: 131
Offline
Hello,
This forum support Avaya Aura Contact Center, not CMS.
Thank you
John
PM
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