Author Message
MichaelReynolds [Avatar]

Joined: Nov 7, 2013
Messages: 140
Location: South Carolina
Offline
My menu node plays the prompt then immediately errors. It does not give any time for DTMF entry. I have choice steps, a NoMatch step with a GoTo and a NoInput step also with a GoTo. The Choice steps do not have grammar sub-nodes but each does have a "next" going to a valid node. I have no Properties added. Any thoughts on what else I should check?

Here's a snippet from the trace log:
<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us">
2:<meta name="author" content="Avaya Aura Orchestration Designer"/>
3:<meta name="runtime-version" content="06.00.09.01"/>
4:<meta name="runtimecommon-version" content="06.00.09.01"/>
5:<meta name="copyright" content="Copyright (c) 2002-2011, Avaya"/>
6:<property name="maxnbest" value="1"/>
7:<var name="nbest" expr="1"/>
8:<var name="MenuPlayer___value"/>
9:<var name="MenuPlayer___confidence"/>
10:<var name="MenuPlayer___utterance"/>
11:<var name="MenuPlayer___inputmode"/>
12:<var name="MenuPlayer___interpretation" expr="'undefined'"/>
13:<var name="MenuPlayer___noinputcount" expr="'0'"/>
14:<var name="MenuPlayer___nomatchcount" expr="'0'"/>
15:<var name="MenuPlayer___markname"/>
16:<var name="MenuPlayer___marktime"/>
17:<var name="MenuPlayer___recording"/>
18:<var name="MenuPlayer___recordingsize"/>
19:<var name="MenuPlayer___recordingduration"/>
20:<var name="ddmenuchoice"/>
21:<property name="recordutterance" value="true" />
22:<menu id="MenuPlayer">
23:<prompt bargein="true" bargeintype="speech" timeout="8000ms">
24:<audio src="http://10.1.96.81/CallCenterServices/audio/ivr_prompts/default/AimcoGreeting.wav ">Please listen carefully </audio>
25:<audio src="http://10.1.96.81/CallCenterServices/audio/ivr_prompts/default/AimCoLeasingPress1.wav"/>
26:<audio src="http://10.1.96.81/CallCenterServices/audio/ivr_prompts/default/AimCoCurrentResidentPress2.wav"/>
27:<audio src="http://10.1.96.81/CallCenterServices/audio/ivr_prompts/default/Silence.wav"/>
28:<audio src="http://10.1.96.81/CallCenterServices/audio/ivr_prompts/default/Silence.wav"/>
29:<audio src="http://10.1.96.81/CallCenterServices/audio/ivr_prompts/default/AimCoRepeatOptionsPress5.wav"/>
30:<audio src="http://10.1.96.81/CallCenterServices/audio/ivr_prompts/default/Silence.wav"/>
31:<audio src="http://10.1.96.81/CallCenterServices/audio/ivr_prompts/default/Silence.wav"/>
32:<audio src="http://10.1.96.81/CallCenterServices/audio/ivr_prompts/default/Silence.wav"/>
33:<audio src="http://10.1.96.81/CallCenterServices/audio/ivr_prompts/default/Silence.wav"/>
34:<audio src="http://10.1.96.81/CallCenterServices/audio/ivr_prompts/default/Silence.wav">Thank you for calling</audio>
35:</prompt>
36:<choice dtmf="1" accept="approximate" next="#choice0">
37:</choice>
38:<choice dtmf="2" accept="approximate" next="#choice1">
39:</choice>
40:<choice dtmf="3" accept="approximate" next="#choice2">
41:</choice>
42:<choice dtmf="4" accept="approximate" next="#choice3">
43:</choice>
44:<choice dtmf="5" accept="approximate" next="#choice4">
45:</choice>
46:<choice dtmf="6" accept="approximate" next="#choice5">
47:</choice>
48:<choice dtmf="7" accept="approximate" next="#choice6">
49:</choice>
50:<choice dtmf="8" accept="approximate" next="#choice7">
51:</choice>
52:<choice dtmf="9" accept="approximate" next="#choice8">
53:</choice>
54:<choice dtmf="0" accept="approximate" next="#choice9">
55:</choice>
56:<choice dtmf="#" accept="exact" next="#choice10">
57:</choice>
58:<choice dtmf="*" accept="exact" next="#choice11">
59:</choice>
60:<catch event="noinput">
61:<assign name="_avayaNoinputCounter" expr="_avayaNoinputCounter + 1"/>
62:<var name="MenuPlayer___recording" expr="try {application.lastresult$.recording} catch (errMsg) {'undefined'}"/>
63:<var name="MenuPlayer___recordingsize" expr="try {objectToString(application.lastresult$.recordingsize)} catch (errMsg) {'undefined'}"/>
64:<var name="MenuPlayer___recordingduration" expr="try {objectToString(application.lastresult$.recordingduration)} catch (errMsg) {'undefined'}"/>
65:<assign name="MenuPlayer___noinputcount" expr="try {_avayaNoinputCounter} catch (errMsg) {'0'}"/>
66:<assign name="MenuPlayer___nomatchcount" expr="try {_avayaNomatchCounter} catch (errMsg) {'0'}"/>
67:<submit next="assignNoTarget?___DDSESSIONID=E59633EAAF8A6F78B2826E699A76A86C%3A%2FAIMCOIVR" namelist="MenuPlayer___recording MenuPlayer___recordingsize MenuPlayer___recordingduration MenuPlayer___noinputcount MenuPlayer___nomatchcount" method="post" enctype="multipart/form-data"/>
68:</catch>
69:<catch event="nomatch">
70:<assign name="_avayaNomatchCounter" expr="_avayaNomatchCounter + 1"/>
71:<var name="MenuPlayer___recording" expr="try {application.lastresult$.recording} catch (errMsg) {'undefined'}"/>
72:<var name="MenuPlayer___recordingsize" expr="try {objectToString(application.lastresult$.recordingsize)} catch (errMsg) {'undefined'}"/>
73:<var name="MenuPlayer___recordingduration" expr="try {objectToString(application.lastresult$.recordingduration)} catch (errMsg) {'undefined'}"/>
74:<assign name="MenuPlayer___noinputcount" expr="try {_avayaNoinputCounter} catch (errMsg) {'0'}"/>
75:<assign name="MenuPlayer___nomatchcount" expr="try {_avayaNomatchCounter} catch (errMsg) {'0'}"/>
76:<submit next="assignNoTarget?___DDSESSIONID=E59633EAAF8A6F78B2826E699A76A86C%3A%2FAIMCOIVR" namelist="MenuPlayer___recording MenuPlayer___recordingsize MenuPlayer___recordingduration MenuPlayer___noinputcount MenuPlayer___nomatchcount" method="post" enctype="multipart/form-data"/>
77:</catch>
78:<catch event="connection.disconnect">
79:<var name="avayadonotsave___noinputcount" expr="try {_avayaNoinputCounter} catch (errMsg) {'0'}"/>
80:<var name="avayadonotsave___nomatchcount" expr="try {_avayaNomatchCounter} catch (errMsg) {'0'}"/>
81:<submit next="AvayaDefaultDisconnectHandler?___DDSESSIONID=E59633EAAF8A6F78B2826E699A76A86C%3A%2FAIMCOIVR" namelist="avayadonotsave___noinputcount avayadonotsave___nomatchcount" method="get"/>
82:</catch>
83:</menu>
84:<form id="choice0">
85:<block>
86:<assign name="ddmenuchoice" expr="'AssignTarget?___DDSESSIONID=E59633EAAF8A6F78B2826E699A76A86C%3A%2FAIMCOIVR'"/>
87:<goto next="#ddfinish"/>
88:</block>
89:<catch event="connection.disconnect">
90:<var name="avayadonotsave___noinputcount" expr="try {_avayaNoinputCounter} catch (errMsg) {'0'}"/>
91:<var name="avayadonotsave___nomatchcount" expr="try {_avayaNomatchCounter} catch (errMsg) {'0'}"/>
92:<submit next="AvayaDefaultDisconnectHandler?___DDSESSIONID=E59633EAAF8A6F78B2826E699A76A86C%3A%2FAIMCOIVR" namelist="avayadonotsave___noinputcount avayadonotsave___nomatchcount" method="get"/>
93:</catch>
94:</form>
95:<form id="choice1">
96:<block>
97:<assign name="ddmenuchoice" expr="'AssignTarget?___DDSESSIONID=E59633EAAF8A6F78B2826E699A76A86C%3A%2FAIMCOIVR'"/>
98:<goto next="#ddfinish"/>
99:</block>
100:<catch event="connection.disconnect">
101:<var name="avayadonotsave___noinputcount" expr="try {_avayaNoinputCounter} catch (errMsg) {'0'}"/>
102:<var name="avayadonotsave___nomatchcount" expr="try {_avayaNomatchCounter} catch (errMsg) {'0'}"/>
103:<submit next="AvayaDefaultDisconnectHandler?___DDSESSIONID=E59633EAAF8A6F78B2826E699A76A86C%3A%2FAIMCOIVR" namelist="avayadonotsave___noinputcount avayadonotsave___nomatchcount" method="get"/>
104:</catch>
105:</form>
106:<form id="choice2">
107:<block>
108:<assign name="ddmenuchoice" expr="'AssignTarget?___DDSESSIONID=E59633EAAF8A6F78B2826E699A76A86C%3A%2FAIMCOIVR'"/>
109:<goto next="#ddfinish"/>
110:</block>
111:<catch event="connection.disconnect">
112:<var name="avayadonotsave___noinputcount" expr="try {_avayaNoinputCounter} catch (errMsg) {'0'}"/>
113:<var name="avayadonotsave___nomatchcount" expr="try {_avayaNomatchCounter} catch (errMsg) {'0'}"/>
114:<submit next="AvayaDefaultDisconnectHandler?___DDSESSIONID=E59633EAAF8A6F78B2826E699A76A86C%3A%2FAIMCOIVR" namelist="avayadonotsave___noinputcount avayadonotsave___nomatchcount" method="get"/>
115:</catch>
116:</form>
117:<form id="choice3">
118:<block>
119:<assign name="ddmenuchoice" expr="'AssignTarget?___DDSESSIONID=E59633EAAF8A6F78B2826E699A76A86C%3A%2FAIMCOIVR'"/>
120:<goto next="#ddfinish"/>
121:</block>
122:<catch event="connection.disconnect">
123:<var name="avayadonotsave___noinputcount" expr="try {_avayaNoinputCounter} catch (errMsg) {'0'}"/>
124:<var name="avayadonotsave___nomatchcount" expr="try {_avayaNomatchCounter} catch (errMsg) {'0'}"/>
125:<submit next="AvayaDefaultDisconnectHandler?___DDSESSIONID=E59633EAAF8A6F78B2826E699A76A86C%3A%2FAIMCOIVR" namelist="avayadonotsave___noinputcount avayadonotsave___nomatchcount" method="get"/>
126:</catch>
127:</form>
128:<form id="choice4">
129:<block>
130:<assign name="ddmenuchoice" expr="'AssignTarget?___DDSESSIONID=E59633EAAF8A6F78B2826E699A76A86C%3A%2FAIMCOIVR'"/>
131:<goto next="#ddfinish"/>
132:</block>
133:<catch event="connection.disconnect">
134:<var name="avayadonotsave___noinputcount" expr="try {_avayaNoinputCounter} catch (errMsg) {'0'}"/>
135:<var name="avayadonotsave___nomatchcount" expr="try {_avayaNomatchCounter} catch (errMsg) {'0'}"/>
136:<submit next="AvayaDefaultDisconnectHandler?___DDSESSIONID=E59633EAAF8A6F78B2826E699A76A86C%3A%2FAIMCOIVR" namelist="avayadonotsave___noinputcount avayadonotsave___nomatchcount" method="get"/>
137:</catch>
138:</form>
139:<form id="choice5">
140:<block>
141:<assign name="ddmenuchoice" expr="'AssignTarget?___DDSESSIONID=E59633EAAF8A6F78B2826E699A76A86C%3A%2FAIMCOIVR'"/>
142:<goto next="#ddfinish"/>
143:</block>
144:<catch event="connection.disconnect">
145:<var name="avayadonotsave___noinputcount" expr="try {_avayaNoinputCounter} catch (errMsg) {'0'}"/>
146:<var name="avayadonotsave___nomatchcount" expr="try {_avayaNomatchCounter} catch (errMsg) {'0'}"/>
147:<submit next="AvayaDefaultDisconnectHandler?___DDSESSIONID=E59633EAAF8A6F78B2826E699A76A86C%3A%2FAIMCOIVR" namelist="avayadonotsave___noinputcount avayadonotsave___nomatchcount" method="get"/>
148:</catch>
149:</form>
150:<form id="choice6">
151:<block>
152:<assign name="ddmenuchoice" expr="'AssignTarget?___DDSESSIONID=E59633EAAF8A6F78B2826E699A76A86C%3A%2FAIMCOIVR'"/>
153:<goto next="#ddfinish"/>
154:</block>
155:<catch event="connection.disconnect">
156:<var name="avayadonotsave___noinputcount" expr="try {_avayaNoinputCounter} catch (errMsg) {'0'}"/>
157:<var name="avayadonotsave___nomatchcount" expr="try {_avayaNomatchCounter} catch (errMsg) {'0'}"/>
158:<submit next="AvayaDefaultDisconnectHandler?___DDSESSIONID=E59633EAAF8A6F78B2826E699A76A86C%3A%2FAIMCOIVR" namelist="avayadonotsave___noinputcount avayadonotsave___nomatchcount" method="get"/>
159:</catch>
160:</form>
161:<form id="choice7">
162:<block>
163:<assign name="ddmenuchoice" expr="'AssignTarget?___DDSESSIONID=E59633EAAF8A6F78B2826E699A76A86C%3A%2FAIMCOIVR'"/>
164:<goto next="#ddfinish"/>
165:</block>
166:<catch event="connection.disconnect">
167:<var name="avayadonotsave___noinputcount" expr="try {_avayaNoinputCounter} catch (errMsg) {'0'}"/>
168:<var name="avayadonotsave___nomatchcount" expr="try {_avayaNomatchCounter} catch (errMsg) {'0'}"/>
169:<submit next="AvayaDefaultDisconnectHandler?___DDSESSIONID=E59633EAAF8A6F78B2826E699A76A86C%3A%2FAIMCOIVR" namelist="avayadonotsave___noinputcount avayadonotsave___nomatchcount" method="get"/>
170:</catch>
171:</form>
172:<form id="choice8">
173:<block>
174:<assign name="ddmenuchoice" expr="'AssignTarget?___DDSESSIONID=E59633EAAF8A6F78B2826E699A76A86C%3A%2FAIMCOIVR'"/>
175:<goto next="#ddfinish"/>
176:</block>
177:<catch event="connection.disconnect">
178:<var name="avayadonotsave___noinputcount" expr="try {_avayaNoinputCounter} catch (errMsg) {'0'}"/>
179:<var name="avayadonotsave___nomatchcount" expr="try {_avayaNomatchCounter} catch (errMsg) {'0'}"/>
180:<submit next="AvayaDefaultDisconnectHandler?___DDSESSIONID=E59633EAAF8A6F78B2826E699A76A86C%3A%2FAIMCOIVR" namelist="avayadonotsave___noinputcount avayadonotsave___nomatchcount" method="get"/>
181:</catch>
182:</form>
183:<form id="choice9">
184:<block>
185:<assign name="ddmenuchoice" expr="'AssignTarget?___DDSESSIONID=E59633EAAF8A6F78B2826E699A76A86C%3A%2FAIMCOIVR'"/>
186:<goto next="#ddfinish"/>
187:</block>
188:<catch event="connection.disconnect">
189:<var name="avayadonotsave___noinputcount" expr="try {_avayaNoinputCounter} catch (errMsg) {'0'}"/>
190:<var name="avayadonotsave___nomatchcount" expr="try {_avayaNomatchCounter} catch (errMsg) {'0'}"/>
191:<submit next="AvayaDefaultDisconnectHandler?___DDSESSIONID=E59633EAAF8A6F78B2826E699A76A86C%3A%2FAIMCOIVR" namelist="avayadonotsave___noinputcount avayadonotsave___nomatchcount" method="get"/>
192:</catch>
193:</form>
194:<form id="choice10">
195:<block>
196:<assign name="ddmenuchoice" expr="'MenuPlayer?___DDSESSIONID=E59633EAAF8A6F78B2826E699A76A86C%3A%2FAIMCOIVR'"/>
197:<goto next="#ddfinish"/>
198:</block>
199:<catch event="connection.disconnect">
200:<var name="avayadonotsave___noinputcount" expr="try {_avayaNoinputCounter} catch (errMsg) {'0'}"/>
201:<var name="avayadonotsave___nomatchcount" expr="try {_avayaNomatchCounter} catch (errMsg) {'0'}"/>
202:<submit next="AvayaDefaultDisconnectHandler?___DDSESSIONID=E59633EAAF8A6F78B2826E699A76A86C%3A%2FAIMCOIVR" namelist="avayadonotsave___noinputcount avayadonotsave___nomatchcount" method="get"/>
203:</catch>
204:</form>
205:<form id="choice11">
206:<block>
207:<assign name="ddmenuchoice" expr="'MenuPlayer?___DDSESSIONID=E59633EAAF8A6F78B2826E699A76A86C%3A%2FAIMCOIVR'"/>
208:<goto next="#ddfinish"/>
209:</block>
210:<catch event="connection.disconnect">
211:<var name="avayadonotsave___noinputcount" expr="try {_avayaNoinputCounter} catch (errMsg) {'0'}"/>
212:<var name="avayadonotsave___nomatchcount" expr="try {_avayaNomatchCounter} catch (errMsg) {'0'}"/>
213:<submit next="AvayaDefaultDisconnectHandler?___DDSESSIONID=E59633EAAF8A6F78B2826E699A76A86C%3A%2FAIMCOIVR" namelist="avayadonotsave___noinputcount avayadonotsave___nomatchcount" method="get"/>
214:</catch>
215:</form>
216:<form id="ddfinish">
217:<block>
218:<assign name="MenuPlayer___confidence" expr="getnbest('confidence', nbest)"/>
219:<assign name="MenuPlayer___utterance" expr="getnbest('utterance', nbest)"/>
220:<assign name="MenuPlayer___inputmode" expr="getnbest('inputmode', nbest)"/>
221:<assign name="MenuPlayer___interpretation" expr="getnbest('interpretation', nbest)"/>
222:<if cond="startswith(MenuPlayer___interpretation, 'undefined') == true ">
223: <assign name="MenuPlayer___interpretation" expr="getnbest('interpretation', nbest)"/>
224:</if>
225:<assign name="MenuPlayer___value" expr="MenuPlayer___interpretation"/>
226:<assign name="MenuPlayer___noinputcount" expr="getnbestnmni(_avayaNoinputCounter, nbest)"/>
227:<assign name="MenuPlayer___nomatchcount" expr="getnbestnmni(_avayaNomatchCounter, nbest)"/>
228:<submit expr="ddmenuchoice" namelist="MenuPlayer___value MenuPlayer___confidence MenuPlayer___utterance MenuPlayer___inputmode MenuPlayer___interpretation MenuPlayer___noinputcount MenuPlayer___nomatchcount " method="post" enctype="multipart/form-data"/>
229:</block>
230:<catch event="connection.disconnect">
231:<var name="avayadonotsave___noinputcount" expr="try {_avayaNoinputCounter} catch (errMsg) {'0'}"/>
232:<var name="avayadonotsave___nomatchcount" expr="try {_avayaNomatchCounter} catch (errMsg) {'0'}"/>
233:<submit next="AvayaDefaultDisconnectHandler?___DDSESSIONID=E59633EAAF8A6F78B2826E699A76A86C%3A%2FAIMCOIVR" namelist="avayadonotsave___noinputcount avayadonotsave___nomatchcount" method="get"/>
234:</catch>
235:</form>
236:</vxml>
237:

19/09/2013 14:45:46:072 INFO - E59633EAAF8A6F78B2826E699A76A86C:/AIMCOIVR : Removing session from AvayaSessionTermination Servlet
19/09/2013 14:45:46:073 INFO - E59633EAAF8A6F78B2826E699A76A86C:/AIMCOIVR : Termination URL reply : <?xml version="1.0" encoding="UTF-8"?>
<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us">
</vxml>

19/09/2013 14:45:46:074 INFO - E59633EAAF8A6F78B2826E699A76A86C:/AIMCOIVR : HTTP Session lost removing SCESession E59633EAAF8A6F78B2826E699A76A86C
19/09/2013 14:45:46:074 INFO - E59633EAAF8A6F78B2826E699A76A86C:/AIMCOIVR : SCESession Removed
19/09/2013 14:45:46:074 DEBUG - E59633EAAF8A6F78B2826E699A76A86C:/AIMCOIVR : Removing 2 session stack frames.
19/09/2013 14:45:46:074 INFO - E59633EAAF8A6F78B2826E699A76A86C:/AIMCOIVR : ** Popped Stack Frame [/DynamicMenu2_0]
19/09/2013 14:45:46:074 INFO - E59633EAAF8A6F78B2826E699A76A86C:/AIMCOIVR : ** Popped Stack Frame [/AIMCOIVR]

Michael Reynolds mike.reynolds@realpage.com (864) 272-3541
MichaelReynolds [Avatar]

Joined: Nov 7, 2013
Messages: 140
Location: South Carolina
Offline
Please allow me to add to this post. I have repleced the MENU node with a prompt and collect node. I am attempting to use the built-in DIGITS grammar to collect a single key press. The prompt plays followed immediately by a tech-dif nessage. The node is not waiting for any input. I am certain that I am missing something but have scratched a groove in my head attempting to figure it out. I also attempted to create my own digits grammar with tags but obtained the same result. I am very familiar with grammar use and creation outside of the Avaya environment but cannot seem to solve this issue. Anyone have a suggestion or two? (be nice now)

Michael Reynolds mike.reynolds@realpage.com (864) 272-3541
MichaelGruzman
Joined: Nov 11, 2013
Messages: 14
Offline
Michael, could you send log for all call and we will try to understand your issue.
MichaelReynolds [Avatar]

Joined: Nov 7, 2013
Messages: 140
Location: South Carolina
Offline
Sure will, Michael. Could you please provide me with an email address? I suspect that I have failed to install something in my Orcjestartion Designer.

Michael Reynolds mike.reynolds@realpage.com (864) 272-3541
MichaelReynolds [Avatar]

Joined: Nov 7, 2013
Messages: 140
Location: South Carolina
Offline
Sure will, Michael. Could you please provide me with an email address? I suspect that I have failed to install something in my Orcjestartion Designer.

Michael Reynolds mike.reynolds@realpage.com (864) 272-3541
MichaelReynolds [Avatar]

Joined: Nov 7, 2013
Messages: 140
Location: South Carolina
Offline
Michael G: here is the log:

20/09/2013 12:31:54:627 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : SCESession bound to HttpSession 85FB2B0551063804183271398991FC33
20/09/2013 12:31:54:676 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Browser Version 2.1.4, terminationURL enabled : true
20/09/2013 12:31:54:678 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : PlatformParams:getPlatformParams: __VPVarGlobalDate is 1378242542639
20/09/2013 12:31:54:678 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : PlatformParams:getPlatformParams:Timestamp is 09/03/13 16:09:02
20/09/2013 12:31:54:678 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : PlatformParams: get global parameters from VPMS...
20/09/2013 12:32:00:078 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : PlatformParams: AppRuntimeVarsResponse.getGlobalAppRuntimeVars returns status - success
20/09/2013 12:32:00:079 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : PlatformParams: get parameter|value - __VPLicenseServerURL|https://10.1.111.81:8443/WebLM/LicenseServer
20/09/2013 12:32:00:079 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Using SCESession 85FB2B0551063804183271398991FC33:/AIMCOIVR servlet : Start
20/09/2013 12:32:00:109 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : ** Pushed Stack Frame [/AIMCOIVR]
20/09/2013 12:32:00:118 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Not able to save posted variable information [__VPmaxbackuplogfiles]
20/09/2013 12:32:00:118 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Not able to save posted variable information [__VPappname]
20/09/2013 12:32:00:118 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Not able to save posted variable information [__VPVarAppURL]
20/09/2013 12:32:00:118 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Not able to save posted variable information [__VPloglevel]
20/09/2013 12:32:00:118 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Storing :session___sessionid to complex: session:sessionid as [rpideveps001-2013263163307-17]
20/09/2013 12:32:00:118 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Not able to save posted variable information [__VPvpms]
20/09/2013 12:32:00:119 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Not able to save posted variable information [__VPbreadcrumb]
20/09/2013 12:32:00:119 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Not able to save posted variable information [__VPVarAppDate]
20/09/2013 12:32:00:119 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Not able to save posted variable information [__VPappvars]
20/09/2013 12:32:00:121 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Not able to save posted variable information [__VPlogname]
20/09/2013 12:32:00:122 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Not able to save posted variable information [__VPVarGlobalDate]
20/09/2013 12:32:00:122 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Not able to save posted variable information [__VPlogpassword]
20/09/2013 12:32:00:122 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Not able to save posted variable information [__VPapplog]
20/09/2013 12:32:00:122 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Not able to save posted variable information [__VPapploggingurl]
20/09/2013 12:32:00:130 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : runtime_platform : Experience Portal
20/09/2013 12:32:00:130 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : runtime_asr : Desktop Microsoft Speech SAPI
20/09/2013 12:32:00:132 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Acquiring initial License
20/09/2013 12:32:00:135 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Acquiring Avaya Platform runtime license
20/09/2013 12:32:00:187 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Runtime :true
20/09/2013 12:32:00:188 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : IC :true
20/09/2013 12:32:00:188 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : CTI :true
20/09/2013 12:32:00:240 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Grace Period timer cleared
20/09/2013 12:32:00:242 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : License refresh timer started
20/09/2013 12:32:00:244 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : MessageType is speech
20/09/2013 12:32:00:246 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Initializer:applicationStarted:Initializing admin variables...
20/09/2013 12:32:00:247 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Initializer:applicationStarted:__VPVarAppDate is 0
20/09/2013 12:32:00:247 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Initializer:applicationStarted:Timestamp is 12/31/69 18:00:00
20/09/2013 12:32:00:247 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Initializer:applicationStarted:Appname is AIMCOIVR
20/09/2013 12:32:00:248 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : AdminVarCache:init: Timestamp is different; Load parameters....
20/09/2013 12:32:00:248 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : AdminVarCache:init: Module? false
20/09/2013 12:32:00:248 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : AdminVarCache:init: load data from the Voice Portal/Experience Portal platform
20/09/2013 12:32:00:314 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : VPClientProxy get parameter|value|type - ||
20/09/2013 12:32:00:314 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : app params: {=}
20/09/2013 12:32:00:314 WARN - 85FB2B0551063804183271398991FC33:/AIMCOIVR : AdminVarCache:init: parameter is not defined in the application but loaded from platform.
20/09/2013 12:32:00:314 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : load param:
20/09/2013 12:32:00:315 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : AdminVarCache:init: Finish loading.
20/09/2013 12:32:00:316 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : *** Reply for [/AIMCOIVR/Start] ***
20/09/2013 12:32:00:318 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : 0:<?xml version="1.0" encoding="UTF-8"?>
1:<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us">
2:<meta name="author" content="Avaya Aura Orchestration Designer"/>
3:<meta name="runtime-version" content="06.00.09.01"/>
4:<meta name="runtimecommon-version" content="06.00.09.01"/>
5:<meta name="copyright" content="Copyright (c) 2002-2011, Avaya"/>
6:<script>
7:function getnbest( item, nbest ) {
8: var len = application.lastresult$.length;
9: var result = "";
10:
11: if ( len &gt; nbest) {
12: len = nbest;
13: }
14: for (var i = 0; i &lt; len; i++) {
15: if (i &gt; 0) {
16: result += " |";
17: }
18: var temp = "application.lastresult$[" + i + "]." + item;
19: result += extractprops( "", eval(temp));
20: }
21: return result;
22:}
23:
24:function getnbestnmni( item, nbest ) {
25: var len = application.lastresult$.length;
26: var result = "";
27:
28: if ( len &gt; nbest) {
29: len = nbest;
30: }
31: for (var i = 0; i &lt; len; i++) {
32: if (i &gt; 0) {
33: result += " |";
34: }
35: result += item;
36: }
37: return result;
38:}
39:
40:function extractprops ( parent, obj ) {
41: var prop, name, result = "";
42: var count = 1;
43: if ( typeof ( obj ) == "object" ) {
44: for ( prop in obj ) {
45: name = parent + prop;
46: if ( typeof ( obj [ prop ] ) == "object" ) {
47: result += extractprops( name+".", obj [ prop ] );
48: } else {
49: if (count == 1) {
50: result = obj [ prop ];
51: } else {
52: result += " " + obj [ prop ];
53: }
54: }
55: count = count + 1;
56: }
57: } else {
58: if (obj == undefined ) {
59: result += "undefined";
60: } else {
61: result += obj;
62: }
63: }
64: return result;
65:}
66:
67:function startswith ( value, startwith ) {
68: var index;
69: index = value.indexOf(startwith, 0);
70: if ( index == 0 ) {
71: return true;
72: } else {
73: return false;
74: }
75:}
76:
77:function containsUndefined ( value ) {
78: var index;
79: index = value.indexOf('undefined', 0);
80: if ( index == -1 ) {
81: return false;
82: } else {
83: return true;
84: }
85:}
86:
87:</script>
88:<script>
89:function objectToString( obj ) {
90: try {
91: var result = "";
92: result += getobjectprops( "", obj);
93: if (result.charAt(0) == '|' ) {
94: result = result.substring(1);
95: }
96: } catch (errMsg) {
97: return("undefined");
98: }
99: return result;
100:}
101:
102:function getobjectprops ( parent, obj ) {
103: var prop, name, result = "";
104: if ( typeof ( obj ) == "object" ) {
105: for ( prop in obj ) {
106: name = parent + prop;
107: if ( typeof ( obj [ prop ] ) == "object" ) {
108: result += extractprops( name+".", obj [ prop ] );
109: } else {
110: result += "|" + obj [ prop ];
111: }
112: }
113: } else {
114: if (obj == undefined ) {
115: result += "undefined";
116: } else {
117: result += obj;
118: }
119: }
120: return result;
121:}
122:</script>
123:<var name="_avayaExitReason" expr="''"/>
124:<var name="_avayaExitInfo1" expr="''"/>
125:<var name="_avayaExitInfo2" expr="''"/>
126:<var name="_avayaExitCustomerId" expr="''"/>
127:<var name="_avayaExitPreferredPath" expr="'1'"/>
128:<var name="_avayaExitTopic" expr="''"/>
129:<var name="_avayaNoinputCounter" expr="0"/>
130:<var name="_avayaNomatchCounter" expr="0"/>
131:<catch event="connection.disconnect">
132:<var name="avayadonotsave___noinputcount" expr="try {_avayaNoinputCounter} catch (errMsg) {'0'}"/>
133:<var name="avayadonotsave___nomatchcount" expr="try {_avayaNomatchCounter} catch (errMsg) {'0'}"/>
134:<submit next="ReturnCall?___DDSESSIONID=85FB2B0551063804183271398991FC33%3A%2FAIMCOIVR" namelist="avayadonotsave___noinputcount avayadonotsave___nomatchcount" method="get"/>
135:</catch>
136:<meta name="marker" content="Avaya Aura Orchestration Designer Root End"/>
137:<form id="Start">
138:<script>
139:function getArray( arrayName, item ) {
140: try {
141: var len = eval( arrayName +'.length;');
142: var result = "";
143:
144: for (var i = 0; i &lt; len; i++) {
145: if (i &gt; 0) {
146: result += " |";
147: }
148: var temp = arrayName + "[" + i + "]." + item;
149: result += eval(temp);
150: }
151: return result;
152: } catch (errMsg) {
153: return('unknown');
154: }
155:}
156:function getRedirect( item ) {
157: return(getArray('session.connection.redirect', item));
158:}
159:function getShareduui( item ) {
160: return(getArray('session.avaya.uui.shared', item));
161:}
162:function getScriptItem( item ) {
163: try {
164: var result = "";
165: result += eval(item);
166: return result;
167: } catch (errMsg) {
168: return('unknown');
169: }
170:}
171:function getSIPCallID() {
172: try {
173: var protocol = getScriptItem( 'session.connection.protocol.name' );
174: if ( protocol == 'sip' || protocol == 'SIP' ) {
175: var temp = getScriptItem( 'session.connection.protocol.sip.callid' );
176: return(temp);
177: } else {
178: return('unknown');
179: }
180: } catch (errMsg) {
181: return('unknown');
182: }
183:}
184:</script>
185:<var name="session___aai" expr="getScriptItem( 'session.connection.aai' )"/>
186:<var name="session___ani" expr="getScriptItem( 'session.connection.remote.uri' )"/>
187:<var name="session___dnis" expr="getScriptItem( 'session.connection.local.uri' )"/>
188:<var name="session___protocolname" expr="getScriptItem( 'session.connection.protocol.name' )"/>
189:<var name="session___protocolversion" expr="getScriptItem( 'session.connection.protocol.version' )"/>
190:<var name="session___uui" expr="getScriptItem( 'session.avaya.telephone.uui' )"/>
191:<var name="session___calltag" expr="getScriptItem( 'session.avaya.telephone.callid' )"/>
192:<var name="session___channel" expr="getScriptItem( 'session.avaya.telephone.called_extension' )"/>
193:<var name="session___vpcalledextension" expr="getScriptItem( 'session.avaya.telephone.called_extension' )"/>
194:<var name="session___vpcoveragereason" expr="getScriptItem( 'session.avaya.telephone.coverage_reason' )"/>
195:<var name="session___vpcoveragetype" expr="getScriptItem( 'session.avaya.telephone.coverage_type' )"/>
196:<var name="session___vprdnis" expr="getScriptItem( 'session.avaya.telephone.rdnis' )"/>
197:<var name="redirectinfo___uri" expr="getRedirect('uri')"/>
198:<var name="redirectinfo___presentationinfo" expr="getRedirect('pi')"/>
199:<var name="redirectinfo___screeninginfo" expr="getRedirect('si')"/>
200:<var name="redirectinfo___reason" expr="getRedirect('reason')"/>
201:<var name="session___sharedmode" expr="getScriptItem( 'session.avaya.uui.mode' )"/>
202:<var name="shareduui___id" expr="getShareduui('id')"/>
203:<var name="shareduui___value" expr="getShareduui('value')"/>
204:<var name="session___sessionlabel" expr="getScriptItem( 'session.avaya.ucid' )"/>
205:<var name="_sipcallid" expr="getSIPCallID()"/>
206:<var name="session___mediatype" expr="getScriptItem( 'session.connection.protocol.sip.media[1].type' )"/>
207:<var name="session___videoenabled" expr="getScriptItem( 'session.connection.video.enabled' )"/>
208:<var name="session___videocodec" expr="getScriptItem( 'session.connection.video.codec' )"/>
209:<var name="session___videoformat" expr="getScriptItem( 'session.connection.video.format' )"/>
210:<var name="session___videowidth" expr="getScriptItem( 'session.connection.video.width' )"/>
211:<var name="session___videoheight" expr="getScriptItem( 'session.connection.video.height' )"/>
212:<var name="session___videofps" expr="getScriptItem( 'session.connection.video.fps' )"/>
213:<var name="session___videobitrate" expr="getScriptItem( 'session.connection.video.bitrate' )"/>
214:<var name="session___videonearfmtp" expr="getScriptItem( 'session.connection.video.nearfmtp' )"/>
215:<var name="session___videofarfmtp" expr="getScriptItem( 'session.connection.video.farfmtp' )"/>
216:<var name="session___ucid" expr="getScriptItem( 'session.avaya.ucid' )"/>
217:<var name="session___conversefirst" expr="'unknown'"/>
218:<var name="session___conversesecond" expr="'unknown'"/>
219:<block>
220:<submit next="InitializeData?___DDSESSIONID=85FB2B0551063804183271398991FC33%3A%2FAIMCOIVR" namelist="session___aai session___ani session___dnis session___protocolname session___protocolversion session___uui session___calltag session___channel session___vpcalledextension session___vpcoveragereason session___vpcoveragetype session___vprdnis redirectinfo___uri redirectinfo___presentationinfo redirectinfo___screeninginfo redirectinfo___reason session___sharedmode shareduui___id shareduui___value session___sessionlabel _sipcallid session___mediatype session___videoenabled session___videocodec session___videoformat session___videowidth session___videoheight session___videofps session___videobitrate session___videonearfmtp session___videofarfmtp session___ucid session___conversefirst session___conversesecond" method="post"/>
221:</block>
222:</form>
223:</vxml>
224:

20/09/2013 12:32:00:367 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Using SCESession 85FB2B0551063804183271398991FC33:/AIMCOIVR servlet : InitializeData
20/09/2013 12:32:00:368 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Storing :session___videofps to complex: session:videofps as [unknown]
20/09/2013 12:32:00:368 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Storing :session___protocolname to complex: session:protocolname as [H323]
20/09/2013 12:32:00:368 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Storing :session___vprdnis to complex: session:vprdnis as []
20/09/2013 12:32:00:368 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Storing :session___vpcoveragereason to complex: session:vpcoveragereason as []
20/09/2013 12:32:00:368 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Storing :session___videocodec to complex: session:videocodec as [unknown]
20/09/2013 12:32:00:368 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Storing :session___videobitrate to complex: session:videobitrate as [unknown]
20/09/2013 12:32:00:368 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Storing :session___channel to complex: session:channel as [886523]
20/09/2013 12:32:00:368 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Storing :session___protocolversion to complex: session:protocolversion as [1.0]
20/09/2013 12:32:00:368 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Storing :session___videonearfmtp to complex: session:videonearfmtp as [unknown]
20/09/2013 12:32:00:368 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Storing :session___uui to complex: session:uui as []
20/09/2013 12:32:00:368 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Storing :session___aai to complex: session:aai as []
20/09/2013 12:32:00:368 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Storing :session___calltag to complex: session:calltag as [rpideveps001-886523-2013263163307]
20/09/2013 12:32:00:368 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Storing :redirectinfo___uri to complex: redirectinfo:uri as []
20/09/2013 12:32:00:368 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Storing :session___ucid to complex: session:ucid as [10000001761379694787]
20/09/2013 12:32:00:368 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Storing :session___videoformat to complex: session:videoformat as [unknown]
20/09/2013 12:32:00:368 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Storing :session___vpcalledextension to complex: session:vpcalledextension as [886523]
20/09/2013 12:32:00:369 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Storing :session___videowidth to complex: session:videowidth as [unknown]
20/09/2013 12:32:00:369 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Storing :session___videoenabled to complex: session:videoenabled as [unknown]
20/09/2013 12:32:00:369 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Storing :_sipcallid to simple: _sipcallid as [unknown]
20/09/2013 12:32:00:369 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Storing :session___videofarfmtp to complex: session:videofarfmtp as [unknown]
20/09/2013 12:32:00:369 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Storing :session___ani to complex: session:ani as [8642723541]
20/09/2013 12:32:00:369 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Storing :session___sessionlabel to complex: session:sessionlabel as [10000001761379694787]
20/09/2013 12:32:00:369 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Storing :session___dnis to complex: session:dnis as [863401]
20/09/2013 12:32:00:369 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Storing :session___videoheight to complex: session:videoheight as [unknown]
20/09/2013 12:32:00:369 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Storing :redirectinfo___reason to complex: redirectinfo:reason as []
20/09/2013 12:32:00:369 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Storing :redirectinfo___presentationinfo to complex: redirectinfo:presentationinfo as []
20/09/2013 12:32:00:369 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Storing :redirectinfo___screeninginfo to complex: redirectinfo:screeninginfo as []
20/09/2013 12:32:00:369 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Storing :session___mediatype to complex: session:mediatype as [unknown]
20/09/2013 12:32:00:369 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Storing :session___sharedmode to complex: session:sharedmode as [shared]
20/09/2013 12:32:00:369 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Storing :shareduui___value to complex: shareduui:value as []
20/09/2013 12:32:00:369 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Storing :session___vpcoveragetype to complex: session:vpcoveragetype as []
20/09/2013 12:32:00:369 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Storing :shareduui___id to complex: shareduui:id as []
20/09/2013 12:32:00:373 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : session id:rpideveps001-2013263163307-17 | AIMCOIVR:InitializeData | REYNOLDS - Initialize variables CTI...DNIS is | cticallinfo:dnis :
20/09/2013 12:32:00:382 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Using SCESession 85FB2B0551063804183271398991FC33:/AIMCOIVR servlet : GetCTIInfo
20/09/2013 12:32:00:416 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : CTICommand.execute: encrypted value is XHLGU0OPUf70RKSssYNe7opfjXXSnuSU
20/09/2013 12:32:00:417 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : CTICommand.execute: request to manager is http://localhost:8080/aesconnector/CallInfoInitialCall?extension%3D886523&k=XHLGU0OPUf70RKSssYNe7opfjXXSnuSU
20/09/2013 12:32:00:417 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : CTICommand.execute: setting session cookie to 85FB2B0551063804183271398991FC33:/AIMCOIVR
20/09/2013 12:32:00:469 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : CTICommand.execute: callinfo from Manager is callid=351&ani=8642723541&dnis=8665620722&extension=886523&ucID=00001003511379698307&uui=1003511379698307 1970542 8642723541 8665620722 1 0 0 IVR ON 10.1.96.81 1970510 862200&state=established
20/09/2013 12:32:00:469 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : CTICommand.processCallInfoResults: rawResponse: callid=351&ani=8642723541&dnis=8665620722&extension=886523&ucID=00001003511379698307&uui=1003511379698307+1970542+8642723541+8665620722+1+0+0+IVR+ON+10.1.96.81+1970510+862200&state=established
20/09/2013 12:32:00:471 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : CallInfo.doGetCallInfo: Populating call info variable values...
20/09/2013 12:32:00:471 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : CTICommand.setCallInfoVariableValues: Call ID 351
20/09/2013 12:32:00:471 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : CTICommand.setCallInfoVariableValues: Calling # (ANI) 8642723541
20/09/2013 12:32:00:471 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : CTICommand.setCallInfoVariableValues: Called # (DNIS) 8665620722
20/09/2013 12:32:00:471 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : CTICommand.setCallInfoVariableValues: Ext 886523
20/09/2013 12:32:00:471 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : CTICommand.setCallInfoVariableValues: UCID 00001003511379698307
20/09/2013 12:32:00:471 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : CTICommand.setCallInfoVariableValues: UUI 1003511379698307 1970542 8642723541 8665620722 1 0 0 IVR ON 10.1.96.81 1970510 862200
20/09/2013 12:32:00:471 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : CTICommand.setCallInfoVariableValues: State established
20/09/2013 12:32:00:471 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : session id:rpideveps001-2013263163307-17 | AIMCOIVR:GetCTIInfo | REYNOLDS OK now I am in getCTIData the DNIS is now | cticallinfo:dnis : 8665620722
20/09/2013 12:32:00:472 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Assigning [cticallinfo:uui] to [uuidata]
20/09/2013 12:32:00:482 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Using SCESession 85FB2B0551063804183271398991FC33:/AIMCOIVR servlet : AssignDNIS
20/09/2013 12:32:00:483 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Assigning [8665620722] to [inputDNIS]
20/09/2013 12:32:00:483 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : session id:rpideveps001-2013263163307-17 | AIMCOIVR:AssignDNIS | REYNOLDS assdigning InputDNIS | inputDNIS : 8665620722
20/09/2013 12:32:00:484 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Using SCESession 85FB2B0551063804183271398991FC33:/AIMCOIVR servlet : untitledDynamicMenu2_01
20/09/2013 12:32:00:487 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : ** Pushed Stack Frame [/DynamicMenu2_0]
20/09/2013 12:32:00:488 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : *** Reply for [/AIMCOIVR/untitledDynamicMenu2_01] ***
20/09/2013 12:32:00:488 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : 0:<?xml version="1.0" encoding="UTF-8"?>
1:<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us">
2:<meta name="author" content="Avaya Aura Orchestration Designer"/>
3:<meta name="runtime-version" content="06.00.09.01"/>
4:<meta name="runtimecommon-version" content="06.00.09.01"/>
5:<meta name="copyright" content="Copyright (c) 2002-2011, Avaya"/>
6:<form id="untitledDynamicMenu2_01">
7:<var name="untitledDynamicMenu2_01___Target"/>
8:<var name="untitledDynamicMenu2_01____RETURN_VALUE"/>
9:<subdialog name="untitledDynamicMenu2_01" src="/DynamicMenu2_0/Start?___DDSESSIONID=85FB2B0551063804183271398991FC33%3A%2FAIMCOIVR&amp;sagecall=english" method="get">
10:<param name="inputDNIS" value="8665620722"/>
11:<filled>
12:<assign name="untitledDynamicMenu2_01___Target" expr="untitledDynamicMenu2_01.Target"/>
13:<assign name="untitledDynamicMenu2_01____RETURN_VALUE" expr="untitledDynamicMenu2_01._RETURN_VALUE"/>
14:</filled>
15:</subdialog>
16:<block>
17:<submit next="CheckReturn?___DDSESSIONID=85FB2B0551063804183271398991FC33%3A%2FAIMCOIVR" namelist="untitledDynamicMenu2_01___Target untitledDynamicMenu2_01____RETURN_VALUE" method="post"/>
18:</block>
19:</form>
20:</vxml>
21:

20/09/2013 12:32:00:552 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Using SCESession 85FB2B0551063804183271398991FC33:/AIMCOIVR servlet : Start
20/09/2013 12:32:00:606 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : *** Reply for [/DynamicMenu2_0/Start] ***
20/09/2013 12:32:00:607 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : 0:<?xml version="1.0" encoding="UTF-8"?>
1:<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us">
2:<meta name="author" content="Avaya Aura Orchestration Designer"/>
3:<meta name="runtime-version" content="06.00.09.01"/>
4:<meta name="runtimecommon-version" content="06.00.09.01"/>
5:<meta name="copyright" content="Copyright (c) 2002-2011, Avaya"/>
6:<script>
7:function getnbest( item, nbest ) {
8: var len = application.lastresult$.length;
9: var result = "";
10:
11: if ( len &gt; nbest) {
12: len = nbest;
13: }
14: for (var i = 0; i &lt; len; i++) {
15: if (i &gt; 0) {
16: result += " |";
17: }
18: var temp = "application.lastresult$[" + i + "]." + item;
19: result += extractprops( "", eval(temp));
20: }
21: return result;
22:}
23:
24:function getnbestnmni( item, nbest ) {
25: var len = application.lastresult$.length;
26: var result = "";
27:
28: if ( len &gt; nbest) {
29: len = nbest;
30: }
31: for (var i = 0; i &lt; len; i++) {
32: if (i &gt; 0) {
33: result += " |";
34: }
35: result += item;
36: }
37: return result;
38:}
39:
40:function extractprops ( parent, obj ) {
41: var prop, name, result = "";
42: var count = 1;
43: if ( typeof ( obj ) == "object" ) {
44: for ( prop in obj ) {
45: name = parent + prop;
46: if ( typeof ( obj [ prop ] ) == "object" ) {
47: result += extractprops( name+".", obj [ prop ] );
48: } else {
49: if (count == 1) {
50: result = obj [ prop ];
51: } else {
52: result += " " + obj [ prop ];
53: }
54: }
55: count = count + 1;
56: }
57: } else {
58: if (obj == undefined ) {
59: result += "undefined";
60: } else {
61: result += obj;
62: }
63: }
64: return result;
65:}
66:
67:function startswith ( value, startwith ) {
68: var index;
69: index = value.indexOf(startwith, 0);
70: if ( index == 0 ) {
71: return true;
72: } else {
73: return false;
74: }
75:}
76:
77:function containsUndefined ( value ) {
78: var index;
79: index = value.indexOf('undefined', 0);
80: if ( index == -1 ) {
81: return false;
82: } else {
83: return true;
84: }
85:}
86:
87:</script>
88:<script>
89:function objectToString( obj ) {
90: try {
91: var result = "";
92: result += getobjectprops( "", obj);
93: if (result.charAt(0) == '|' ) {
94: result = result.substring(1);
95: }
96: } catch (errMsg) {
97: return("undefined");
98: }
99: return result;
100:}
101:
102:function getobjectprops ( parent, obj ) {
103: var prop, name, result = "";
104: if ( typeof ( obj ) == "object" ) {
105: for ( prop in obj ) {
106: name = parent + prop;
107: if ( typeof ( obj [ prop ] ) == "object" ) {
108: result += extractprops( name+".", obj [ prop ] );
109: } else {
110: result += "|" + obj [ prop ];
111: }
112: }
113: } else {
114: if (obj == undefined ) {
115: result += "undefined";
116: } else {
117: result += obj;
118: }
119: }
120: return result;
121:}
122:</script>
123:<var name="_avayaExitReason" expr="''"/>
124:<var name="_avayaExitInfo1" expr="''"/>
125:<var name="_avayaExitInfo2" expr="''"/>
126:<var name="_avayaExitCustomerId" expr="''"/>
127:<var name="_avayaExitPreferredPath" expr="'1'"/>
128:<var name="_avayaExitTopic" expr="''"/>
129:<var name="_avayaNoinputCounter" expr="0"/>
130:<var name="_avayaNomatchCounter" expr="0"/>
131:<meta name="marker" content="Avaya Aura Orchestration Designer Root End"/>
132:<form id="Start">
133:<var name="inputDNIS"/>
134:<block>
135:<submit next="getPropertyData?___DDSESSIONID=85FB2B0551063804183271398991FC33%3A%2FAIMCOIVR" namelist="inputDNIS" method="post"/>
136:</block>
137:</form>
138:</vxml>
139:

20/09/2013 12:32:00:621 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Using SCESession 85FB2B0551063804183271398991FC33:/AIMCOIVR servlet : getPropertyData
20/09/2013 12:32:00:622 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Storing :inputDNIS to simple: inputDNIS as [8665620722]
20/09/2013 12:32:00:626 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Assigning [NULL] to [Target]
20/09/2013 12:32:00:627 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : session id:rpideveps001-2013263163307-17 | DynamicMenu2_0:getPropertyData | REYNOLDS inputDNIS in DynamicMenu is | inputDNIS : 8665620722
20/09/2013 12:32:00:633 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Executing DB statement : [SELECT PropertyData.PropertyID, PropertyData.PropertyGreeting, PropertyData.PropertyOperator, PropertyData.InvalidPrompt, PropertyData.NoEntryPrompt FROM dbo.PropertyData WHERE ( PropertyData.DNIS = ? )]
20/09/2013 12:32:01:016 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : set value to variable/field - PropertyID
20/09/2013 12:32:01:017 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : set value to variable/field - PropertyMainGreeting
20/09/2013 12:32:01:017 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : set value to variable/field - Operator
20/09/2013 12:32:01:017 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : set value to variable/field - InvalidEntryPrompt
20/09/2013 12:32:01:017 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : set value to variable/field - NoEntryPrompt
20/09/2013 12:32:01:017 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Rows affected : [1]
20/09/2013 12:32:01:023 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : session id:rpideveps001-2013263163307-17 | DynamicMenu2_0:getPropertyData | REYNOLDS Get property greeting | PropertyData:PropertyMainGreeting : AimcoGreeting.wav
20/09/2013 12:32:01:023 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Executing DB statement : [SELECT PropertyData.PropertyGreeting FROM dbo.PropertyData WHERE ( PropertyData.DNIS = '9999' )]
20/09/2013 12:32:01:027 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : set value to variable/field - PromptPath
20/09/2013 12:32:01:028 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Rows affected : [1]
20/09/2013 12:32:01:029 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : session id:rpideveps001-2013263163307-17 | DynamicMenu2_0:getPropertyData | REYNOLDS Prompt path is | PromptPath : http://10.1.96.81/CallCenterServices/audio/ivr_prompts/default/
20/09/2013 12:32:01:030 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Using SCESession 85FB2B0551063804183271398991FC33:/AIMCOIVR servlet : DigitData
20/09/2013 12:32:01:030 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : session id:rpideveps001-2013263163307-17 | DynamicMenu2_0:DigitData | REYNOLDS Getting Digit Data
20/09/2013 12:32:01:033 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Executing DB statement : [{ ? = call dbo.DM_getDigitData;1 ( ?) }]
20/09/2013 12:32:01:046 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Rows affected : [3]
20/09/2013 12:32:01:049 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : session id:rpideveps001-2013263163307-17 | DynamicMenu2_0:DigitData | DigitData Digit is | DigitData:Digit : 1
20/09/2013 12:32:01:049 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : session id:rpideveps001-2013263163307-17 | DynamicMenu2_0:DigitData | DigitData Prompt is | DigitData:Prompt : AimCoLeasingPress1.wav
20/09/2013 12:32:01:049 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : session id:rpideveps001-2013263163307-17 | DynamicMenu2_0:DigitData | DigitData Target is | DigitData:Target : 7728345460
20/09/2013 12:32:01:049 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Next In Collection [DigitData]
20/09/2013 12:32:01:050 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : session id:rpideveps001-2013263163307-17 | DynamicMenu2_0:DigitData | DigitData Digit is | DigitData:Digit : 5
20/09/2013 12:32:01:050 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : session id:rpideveps001-2013263163307-17 | DynamicMenu2_0:DigitData | DigitData Prompt is | DigitData:Prompt : AimCoRepeatOptionsPress5.wav
20/09/2013 12:32:01:050 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : session id:rpideveps001-2013263163307-17 | DynamicMenu2_0:DigitData | DigitData Target is | DigitData:Target : 7728345460
20/09/2013 12:32:01:050 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Next In Collection [DigitData]
20/09/2013 12:32:01:050 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : session id:rpideveps001-2013263163307-17 | DynamicMenu2_0:DigitData | DigitData Digit is | DigitData:Digit : 2
20/09/2013 12:32:01:050 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : session id:rpideveps001-2013263163307-17 | DynamicMenu2_0:DigitData | DigitData Prompt is | DigitData:Prompt : AimCoCurrentResidentPress2.wav
20/09/2013 12:32:01:050 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : session id:rpideveps001-2013263163307-17 | DynamicMenu2_0:DigitData | DigitData Target is | DigitData:Target : 8642723541
20/09/2013 12:32:01:050 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Next In Collection [DigitData]
20/09/2013 12:32:01:050 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Resetting collection [DigitData]
20/09/2013 12:32:01:051 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Using SCESession 85FB2B0551063804183271398991FC33:/AIMCOIVR servlet : MenuBuilder
20/09/2013 12:32:01:052 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : session id:rpideveps001-2013263163307-17 | DynamicMenu2_0:MenuBuilder | REYNOLDS In MENU BUILDER
20/09/2013 12:32:01:052 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Assigning [PromptPath] to [InvalidPrompt]
20/09/2013 12:32:01:052 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Concatenating [Silence.wav] to [InvalidPrompt]
20/09/2013 12:32:01:053 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : session id:rpideveps001-2013263163307-17 | DynamicMenu2_0:MenuBuilder | InvalidPrompt is | InvalidPrompt : http://10.1.96.81/CallCenterServices/audio/ivr_prompts/default/Silence.wav
20/09/2013 12:32:01:053 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Assigning [PromptPath] to [NoInputPrompt]
20/09/2013 12:32:01:053 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Concatenating [Silence.wav] to [NoInputPrompt]
20/09/2013 12:32:01:053 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : session id:rpideveps001-2013263163307-17 | DynamicMenu2_0:MenuBuilder | NoInputPriompt is | NoInputPrompt : http://10.1.96.81/CallCenterServices/audio/ivr_prompts/default/Silence.wav
20/09/2013 12:32:01:053 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Assigning [PromptPath] to [MenuPromptSegments:MainGreeting]
20/09/2013 12:32:01:053 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Concatenating [PropertyData:PropertyMainGreeting] to [MenuPromptSegments:MainGreeting]
20/09/2013 12:32:01:053 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Assigning [PromptPath] to [MenuPromptSegments:Segment0]
20/09/2013 12:32:01:053 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Concatenating [Silence.wav] to [MenuPromptSegments:Segment0]
20/09/2013 12:32:01:053 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Assigning [PromptPath] to [MenuPromptSegments:Segment1]
20/09/2013 12:32:01:053 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Concatenating [Silence.wav] to [MenuPromptSegments:Segment1]
20/09/2013 12:32:01:053 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Assigning [PromptPath] to [MenuPromptSegments:Segment2]
20/09/2013 12:32:01:053 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Concatenating [Silence.wav] to [MenuPromptSegments:Segment2]
20/09/2013 12:32:01:053 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Assigning [PromptPath] to [MenuPromptSegments:Segment3]
20/09/2013 12:32:01:053 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Concatenating [Silence.wav] to [MenuPromptSegments:Segment3]
20/09/2013 12:32:01:053 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Assigning [PromptPath] to [MenuPromptSegments:Segment4]
20/09/2013 12:32:01:053 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Concatenating [Silence.wav] to [MenuPromptSegments:Segment4]
20/09/2013 12:32:01:053 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Assigning [PromptPath] to [MenuPromptSegments:Segment5]
20/09/2013 12:32:01:053 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Concatenating [Silence.wav] to [MenuPromptSegments:Segment5]
20/09/2013 12:32:01:054 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Assigning [PromptPath] to [MenuPromptSegments:Segment6]
20/09/2013 12:32:01:054 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Concatenating [Silence.wav] to [MenuPromptSegments:Segment6]
20/09/2013 12:32:01:054 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Assigning [PromptPath] to [MenuPromptSegments:Segment7]
20/09/2013 12:32:01:054 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Concatenating [Silence.wav] to [MenuPromptSegments:Segment7]
20/09/2013 12:32:01:054 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Assigning [PromptPath] to [MenuPromptSegments:Segment8]
20/09/2013 12:32:01:054 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Concatenating [Silence.wav] to [MenuPromptSegments:Segment8]
20/09/2013 12:32:01:054 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Assigning [PromptPath] to [MenuPromptSegments:Segment9]
20/09/2013 12:32:01:054 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Concatenating [Silence.wav] to [MenuPromptSegments:Segment9]
20/09/2013 12:32:01:054 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Resetting collection [DigitData]
20/09/2013 12:32:01:054 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : session id:rpideveps001-2013263163307-17 | DynamicMenu2_0:MenuBuilder | REYNOLDS Just before the WHILE. Reset collection. DigitData:digit | DigitData:Digit : 5
20/09/2013 12:32:01:054 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : session id:rpideveps001-2013263163307-17 | DynamicMenu2_0:MenuBuilder | REYNOLDS In the WHILE. DigitData:digit | DigitData:Digit : 5
20/09/2013 12:32:01:056 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : [condition1] Expression [DigitData:Digit] String Equal [0]
20/09/2013 12:32:01:057 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : [condition2] Expression [DigitData:Digit] String Equal [1]
20/09/2013 12:32:01:057 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : [condition3] Expression [DigitData:Digit] String Equal [2]
20/09/2013 12:32:01:057 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : [condition4] Expression [DigitData:Digit] String Equal [3]
20/09/2013 12:32:01:057 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : [condition5] Expression [DigitData:Digit] String Equal [4]
20/09/2013 12:32:01:057 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : [condition6] Expression [DigitData:Digit] String Equal [5]
20/09/2013 12:32:01:057 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : session id:rpideveps001-2013263163307-17 | DynamicMenu2_0:MenuBuilder | Case 5... DigitData : Digit is | DigitData:Digit : 5
20/09/2013 12:32:01:057 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Assigning [PromptPath] to [MenuPromptSegments:Segment5]
20/09/2013 12:32:01:057 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Concatenating [DigitData:Prompt] to [MenuPromptSegments:Segment5]
20/09/2013 12:32:01:057 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Assigning [DigitData:Target] to [MenuTargets:Target5]
20/09/2013 12:32:01:057 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : session id:rpideveps001-2013263163307-17 | DynamicMenu2_0:MenuBuilder | After the SWITCH but within the WHILE. Did not RESET COLLECTION. Digit is | DigitData:Digit : 5
20/09/2013 12:32:01:057 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : session id:rpideveps001-2013263163307-17 | DynamicMenu2_0:MenuBuilder | REYNOLDS In the WHILE. DigitData:digit | DigitData:Digit : 1
20/09/2013 12:32:01:057 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : [condition1] Expression [DigitData:Digit] String Equal [0]
20/09/2013 12:32:01:057 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : [condition2] Expression [DigitData:Digit] String Equal [1]
20/09/2013 12:32:01:057 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : session id:rpideveps001-2013263163307-17 | DynamicMenu2_0:MenuBuilder | Case 1...DigitData : Digit is | DigitData:Digit : 1
20/09/2013 12:32:01:057 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Assigning [PromptPath] to [MenuPromptSegments:Segment1]
20/09/2013 12:32:01:057 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Concatenating [DigitData:Prompt] to [MenuPromptSegments:Segment1]
20/09/2013 12:32:01:057 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : session id:rpideveps001-2013263163307-17 | DynamicMenu2_0:MenuBuilder | MenuPrompt 1 DigitData Prompt is | DigitData:Prompt : AimCoLeasingPress1.wav
20/09/2013 12:32:01:057 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Assigning [DigitData:Target] to [MenuTargets:Target1]
20/09/2013 12:32:01:058 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : session id:rpideveps001-2013263163307-17 | DynamicMenu2_0:MenuBuilder | After the SWITCH but within the WHILE. Did not RESET COLLECTION. Digit is | DigitData:Digit : 1
20/09/2013 12:32:01:058 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : session id:rpideveps001-2013263163307-17 | DynamicMenu2_0:MenuBuilder | REYNOLDS In the WHILE. DigitData:digit | DigitData:Digit : 2
20/09/2013 12:32:01:058 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : [condition1] Expression [DigitData:Digit] String Equal [0]
20/09/2013 12:32:01:058 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : [condition2] Expression [DigitData:Digit] String Equal [1]
20/09/2013 12:32:01:058 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : [condition3] Expression [DigitData:Digit] String Equal [2]
20/09/2013 12:32:01:058 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : session id:rpideveps001-2013263163307-17 | DynamicMenu2_0:MenuBuilder | Case 2... DigitData : Digit is | DigitData:Digit : 2
20/09/2013 12:32:01:058 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Assigning [PromptPath] to [MenuPromptSegments:Segment2]
20/09/2013 12:32:01:058 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Concatenating [DigitData:Prompt] to [MenuPromptSegments:Segment2]
20/09/2013 12:32:01:058 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : session id:rpideveps001-2013263163307-17 | DynamicMenu2_0:MenuBuilder | MenuPrompt 2, DigitData Prompt is | DigitData:Prompt : AimCoCurrentResidentPress2.wav
20/09/2013 12:32:01:058 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Assigning [DigitData:Target] to [MenuTargets:Target2]
20/09/2013 12:32:01:058 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : session id:rpideveps001-2013263163307-17 | DynamicMenu2_0:MenuBuilder | After the SWITCH but within the WHILE. Did not RESET COLLECTION. Digit is | DigitData:Digit : 2
20/09/2013 12:32:01:059 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Using SCESession 85FB2B0551063804183271398991FC33:/AIMCOIVR servlet : MenuPlayer
20/09/2013 12:32:01:074 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : session id:rpideveps001-2013263163307-17 | DynamicMenu2_0:MenuPlayer | In MENUPLAYER
20/09/2013 12:32:01:074 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : *** Reply for [/DynamicMenu2_0/MenuPlayer] ***
20/09/2013 12:32:01:075 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : 0:<?xml version="1.0" encoding="UTF-8"?>
1:<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us">
2:<meta name="author" content="Avaya Aura Orchestration Designer"/>
3:<meta name="runtime-version" content="06.00.09.01"/>
4:<meta name="runtimecommon-version" content="06.00.09.01"/>
5:<meta name="copyright" content="Copyright (c) 2002-2011, Avaya"/>
6:<property name="fetchaudio" value="http://sat.contactcenter.realpage.com:8080/DynamicMenu2_0/data/ddfetchAudio.wav" />
7:<form id="MenuPlayer">
8:<block>
9:</block>
10:<property name="maxnbest" value="1"/>
11:<var name="nbest" expr="1"/>
12:<var name="MenuPlayer___value"/>
13:<var name="MenuPlayer___confidence"/>
14:<var name="MenuPlayer___utterance"/>
15:<var name="MenuPlayer___inputmode"/>
16:<var name="MenuPlayer___interpretation" expr="'undefined'"/>
17:<var name="MenuPlayer___noinputcount" expr="'0'"/>
18:<var name="MenuPlayer___nomatchcount" expr="'0'"/>
19:<var name="graminterp___Digits" expr="'undefined'"/>
20:<field name="MenuPlayer" modal="false">
21:<prompt bargein="true" bargeintype="speech" timeout="8000ms">
22:<audio src="http://10.1.96.81/CallCenterServices/audio/ivr_prompts/default/AimcoGreeting.wav ">Please listen carefully </audio>
23:<audio src="http://10.1.96.81/CallCenterServices/audio/ivr_prompts/default/AimCoLeasingPress1.wav"/>
24:<audio src="http://10.1.96.81/CallCenterServices/audio/ivr_prompts/default/AimCoCurrentResidentPress2.wav"/>
25:<audio src="http://10.1.96.81/CallCenterServices/audio/ivr_prompts/default/Silence.wav"/>
26:<audio src="http://10.1.96.81/CallCenterServices/audio/ivr_prompts/default/Silence.wav"/>
27:<audio src="http://10.1.96.81/CallCenterServices/audio/ivr_prompts/default/AimCoRepeatOptionsPress5.wav"/>
28:<audio src="http://10.1.96.81/CallCenterServices/audio/ivr_prompts/default/Silence.wav"/>
29:<audio src="http://10.1.96.81/CallCenterServices/audio/ivr_prompts/default/Silence.wav"/>
30:<audio src="http://10.1.96.81/CallCenterServices/audio/ivr_prompts/default/Silence.wav"/>
31:<audio src="http://10.1.96.81/CallCenterServices/audio/ivr_prompts/default/Silence.wav"/>
32:<audio src="http://10.1.96.81/CallCenterServices/audio/ivr_prompts/default/Silence.wav">Thank you for calling</audio>
33:</prompt>
34:<grammar mode="dtmf" xml:lang="en-us" weight="1.0" src="builtin:dtmf/digits?length=1"/>
35:<catch event="noinput">
36:<assign name="_avayaNoinputCounter" expr="_avayaNoinputCounter + 1"/>
37:<prompt bargein="true" bargeintype="speech" timeout="8000ms">
38:<audio src="http://10.1.96.81/CallCenterServices/audio/ivr_prompts/default/Silence.wav"/>
39:</prompt>
40:<reprompt/>
41:</catch>
42:<catch event="nomatch">
43:<assign name="_avayaNomatchCounter" expr="_avayaNomatchCounter + 1"/>
44:<prompt bargein="true" bargeintype="speech" timeout="8000ms">
45:<audio src="http://10.1.96.81/CallCenterServices/audio/ivr_prompts/default/Silence.wav"/>
46:</prompt>
47:<reprompt/>
48:</catch>
49:<filled>
50:<assign name="MenuPlayer___confidence" expr="getnbest('confidence', nbest)"/>
51:<assign name="MenuPlayer___utterance" expr="getnbest('utterance', nbest)"/>
52:<assign name="MenuPlayer___inputmode" expr="getnbest('inputmode', nbest)"/>
53:<assign name="MenuPlayer___interpretation" expr="getnbest('interpretation', nbest)"/>
54:<if cond="startswith(MenuPlayer___interpretation, 'undefined') == true ">
55: <assign name="MenuPlayer___interpretation" expr="getnbest('interpretation', nbest)"/>
56:</if>
57:<assign name="MenuPlayer___value" expr="MenuPlayer___interpretation"/>
58:<assign name="MenuPlayer___noinputcount" expr="getnbestnmni(_avayaNoinputCounter, nbest)"/>
59:<assign name="MenuPlayer___nomatchcount" expr="getnbestnmni(_avayaNomatchCounter, nbest)"/>
60:</filled>
61:</field>
62:<catch event="connection.disconnect">
63:<var name="MenuPlayer___noinputcount" expr="try {_avayaNoinputCounter} catch (errMsg) {'0'}"/>
64:<var name="MenuPlayer___nomatchcount" expr="try {_avayaNomatchCounter} catch (errMsg) {'0'}"/>
65:<assign name="MenuPlayer___noinputcount" expr="try {_avayaNoinputCounter} catch (errMsg) {'0'}"/>
66:<assign name="MenuPlayer___nomatchcount" expr="try {_avayaNomatchCounter} catch (errMsg) {'0'}"/>
67:<submit next="AvayaDefaultDisconnectHandler?___DDSESSIONID=85FB2B0551063804183271398991FC33%3A%2FAIMCOIVR" namelist="MenuPlayer___noinputcount MenuPlayer___nomatchcount" method="post" enctype="multipart/form-data"/>
68:</catch>
69:<block>
70:<submit next="AssignTarget?___DDSESSIONID=85FB2B0551063804183271398991FC33%3A%2FAIMCOIVR" namelist="MenuPlayer___value MenuPlayer___confidence MenuPlayer___utterance MenuPlayer___inputmode MenuPlayer___interpretation MenuPlayer___noinputcount MenuPlayer___nomatchcount" method="post"/>
71:</block>
72:</form>
73:</vxml>
74:

20/09/2013 12:32:18:134 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Removing session from AvayaSessionTermination Servlet
20/09/2013 12:32:18:135 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Termination URL reply : <?xml version="1.0" encoding="UTF-8"?>
<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us">
</vxml>

20/09/2013 12:32:18:136 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : HTTP Session lost removing SCESession 85FB2B0551063804183271398991FC33
20/09/2013 12:32:18:136 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : SCESession Removed
20/09/2013 12:32:18:136 DEBUG - 85FB2B0551063804183271398991FC33:/AIMCOIVR : Removing 2 session stack frames.
20/09/2013 12:32:18:136 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : ** Popped Stack Frame [/DynamicMenu2_0]
20/09/2013 12:32:18:136 INFO - 85FB2B0551063804183271398991FC33:/AIMCOIVR : ** Popped Stack Frame [/AIMCOIVR]

Michael Reynolds mike.reynolds@realpage.com (864) 272-3541
MichaelReynolds [Avatar]

Joined: Nov 7, 2013
Messages: 140
Location: South Carolina
Offline
Please allow me to add to this information. I believe that the issue lies somewhere in my installation process for OD 6.n. I have built a small sample application that contains a prompt and collect node. The prompt plays but the node does not await DTMF input. I have set the min and max digits to 1 each. No errors appear in the trace log nor is there any other data within the trace log indicating an error. Have you any ideas where I should look? The same behavior appears when I use a menu node.

Michael Reynolds mike.reynolds@realpage.com (864) 272-3541
MichaelReynolds [Avatar]

Joined: Nov 7, 2013
Messages: 140
Location: South Carolina
Offline
Please do not expend any time on this. I am convinced that my DTMF collection issue lies somewhere in my Grammar configuration. I am using a Prompt and Collect node to gather a single digit and using the <node name>.interpretation to act upon the entered node. I am certain that I have failed to configure some setting because the node does not wait for input. I will continue reading about the OD grammar functionality.

Michael Reynolds mike.reynolds@realpage.com (864) 272-3541
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