- Training Course: Avaya ACE Web Services
- Mastering Communications Enablement with Avaya ACE Web Services eBook
- Mastering Sequenced Application Development with the Avaya ACE Foundation Toolkit
- Sample Applications & Tutorials
- Avaya ACE Web Services Trainer and Video Guide
- "Meet Avaya ACE Experts": Presentations
- Development Tools & Configurations
- Compliance Testing
Avaya Agile Communication Environment™ (Avaya ACE™) Release 6.2 was made generally available in November 2012. The initial 6.2 release was superseded by Release 6.2 Feature Pack 1 in July 2013 and is no longer the latest release. The latest release is recommended for new development.
Release 6.2 release comprises new versions of the Avaya ACE core components, including the Developer and Foundation Toolkits. Starting with this release, Avaya ACE no longer includes packaged applications. Packaged applications are now incorporated in the separate Avaya Client Applications product.
New In This Release
Avaya ACE Release 6.2 delivers the following new and enhanced features:
Avaya ACE Web Services:
- Call Notification Web service version 4.0:
The new version of the Call Notification Web service provides similar capabilities and operations to the Call Notification Web service version 3.8, except that it additionally enables clients to subscribe for and receive call event notifications whenever one of the participants in a call is put on hold and/or when a participant on hold is retrieved and becomes active in a call. The Call Notification Web service version 4.0 is described in detail in the Avaya Agile Communication Environment Web Services Guide, Release 6.2, which is available for download under the Downloads tab.
- User Profile Web service version 1.6:
The new version of the User Profile Web service includes new and updated operations that support the use of roles instead of user groups. Roles are typically assigned to Avaya ACE users. Users obtain resource licenses and Web service access privileges based on the roles assigned to them. In addition, the User Profile Web service version 1.6 supports the new "Messaging" contact type, which can be added to a user profile. The User Profile Web service version 1.6 is described in detail in the Avaya Agile Communication Environment Web Services Guide, Release 6.2, which is available for download under the Downloads tab.
- Messaging RESTful Web service:
The new Messaging Web service enables client applications to be notified of and retrieve voice mail messages on behalf of a user, from Avaya Aura Messaging, Avaya Aura Communication Manager Messaging and Avaya Modular Messaging. The Messaging Web service is described in detail in the Avaya Agile Communication Environment RESTful Web Services Guide, Release 6.2, which is available for download under which is available for download under the Downloads tab.
- Call Forwarding Web service:
The Call Forwarding Web service can now be used to inter-operate with and access capabilities provided by the Cisco Unified Communication Manager Release 8.5.1 AXL interface.
- Call History Web service:
The Call History Web service can now be used to inter-operate with and access capabilities provided by the Avaya Aura TR/87 interface and the Cisco Unified Communication Manager JTAPI interface.
- Third Party Call Extensions Web service version 2.4:
Various enhancements have been made to the behavior of mid-call operations, such as Hold Call, Retrieve Call, Single Step Transfer and Consultation Call.
Avaya ACE Service Providers:
- New Avaya Messaging service provider:
The Avaya Messaging service provider enables the new Avaya ACE Messaging Web service to communicate with the following messaging servers:
- Avaya Aura Messaging
- Avaya Aura Communication Manager Messaging
- Avaya Modular Messaging
- New Avaya Aura ASAI service provider:
The Avaya Aura ASAI service provider enables the Avaya ACE Web services to communicate directly with Avaya Aura Communication Manager, rather than via Avaya Aura Application Enablement Services. The capabilities supported by the ASAI service provider are similar to those supported by the Avaya Aura TR/87 service provider.
Avaya ACE Foundation Toolkit:
- Sequenced application performance improvements:
The performance of sequenced applications has been increased up to twenty calls per second.
- Sequenced applications supported on multiple Avaya Aura Session Managers
Application sequencing is now supported in configurations that include multiple instances of Session Manager.
- Avaya Media Server is now an optional deployment element:
If Foundation Toolkit solutions do not require media services, the Avaya Media Server no longer needs to be deployed as part of the Avaya ACE configuration.
- Port changes:
The port that the client applications use to connect to Foundation Server is changed from 8080 to 8280. The TLS port on Avaya Aura Session Manager is changed from 5060 to 5061.
Other New and Enhanced Features
- Software delivery:
Avaya ACE, the Websphere application server and Red Hat Enterprise Linux (RHEL) are available as ISO files downloadable from PLDS.
- Supported operating system and application server:
Avaya ACE Release 6.2 supports Red Hat Enterprise Linux server operating system (OS) version 6.0 and the IBM WebSphere Application Server (WAS) software version 8.0.
- Avaya ACE is now supported on commercial hardware:
Avaya ACE can now be deployed on any commercial hardware that satisfies its requirements.
- Avaya ACE authentication:
Avaya ACE now supports the optional use of Active Directory credentials for user authentication. You can also enable Avaya ACE access for client systems and supported client devices by way of the trusted Website.
- Role-based authorization:
Avaya ACE no longer supports the creation and management of user groups. Authorization (access control) of resources is now achieved by creating roles and assigning roles to Avaya ACE users. Roles encompass licenses and corresponding access permissions to resources such as Avaya ACE Web services and applications. Roles exist on Avaya ACE as role profiles, which are assigned to users who require these access permissions.
- The Avaya ACE OAMP GUI is now hosted on port 9449:
The SOAP Web services continue to be hosted on port 9443.
- Communication ports are secure by default:
HTTP ports can be enabled manually.
- Avaya ACE on VMware® as part of the Avaya Aura Virtualized Environment:
The Avaya Aura Virtualized Environment is generally available under a Controlled Introduction (CI).
Software Development Kits
In addition to the above developer documentation, the following Avaya ACE Release 6.2 documents are available for download from Avaya Support:
- Avaya Agile Communication Environment User and Security Administration
- Avaya Agile Communication Environment Service Provider Administration
- Avaya Agile Communication Environment Planning and Installation
- Avaya Agile Communication Environment Message Drop and Message Blast Administration
- Avaya Agile Communication Environment Secure Communication Fundamentals
- Avaya Agile Communication Environment Fault and Performance Management
- Avaya Aura Virtualized Environment Solution Description
- Avaya Agile Communication Environment using VMware® in the Virtualized Environment Deployment Guide