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Avaya Analytics

Product Overview

Avaya Analytics for Oceana is a modular and extensible analytics and reporting platform that provides reporting of business measures. Avaya Analytics for Oceana supplies real-time and historical reporting for the Avaya Oceana Solution. It will report across all channels supported by the Avaya Oceana solution such as Voice, Chat, Email, SMS and Video. There are two versions of the Avaya Analytics platform available with Avaya Oceana solution 3.7. Avaya Analytics 3.7 is intended for existing deployments upgrading from previous releases. Avaya Analytics 4.0 is intended for new deployments from 1-January-2020.

Highlights

  • Real-time, Historical Oceana Reporting
  • Reports by Agent, Channel, Routing Service
  • Open, Extensible Framework
  • Contact Detail Reporting
  • Advanced Ad Hoc Reporting
  • Support Advantage Preferred, Upgrade Advantage included

Release News

Latest Release

4.0 (Avaya CSP)
(December 2019)
View Release

3.7.0.2 (Oracle)
(August 2020)
View Release