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Avaya Analytics™ (Oceanalytics™)

Product Overview

Avaya Analytics™ for Oceana® is a modular and extensible analytics and reporting platform that provides reporting of business measures. Avaya Analytics for Oceana supplies real-time and historical reporting for the Avaya Oceana Solution. It will report across all channels supported by the Avaya Oceana solution such as Voice, Chat, Email, SMS and Video.

Highlights

  • Real-time, Historical Oceana Reporting
  • Reports by Agent, Channel, Routing Service
  • Open, Extensible Framework
  • Contact Detail Reporting
  • Advanced Ad Hoc Reporting
  • Support Advantage Preferred, Upgrade Advantage included

Release News

Latest Release

3.4 (December 2017)
Generally Available
View Release