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Avaya Analytics

Product Overview

Avaya Analytics for Oceana is a modular and extensible analytics and reporting platform that provides reporting of business measures. Avaya Analytics for Oceana supplies real-time and historical reporting for the Avaya Oceana solution. It will report across all channels supported by the Avaya Oceana solution such as Voice, Chat, Email, SMS and Video. The current version of Avaya Oceana Solution with Avaya Analytics should be used for all new development opportunities.

Highlights

  • Real-time, Historical Oceana Reporting
  • Reports by Agent, Channel, Routing Service
  • Open, Extensible Framework
  • Contact Detail Reporting
  • Advanced Ad Hoc Reporting
  • Support Advantage Preferred, Upgrade Advantage included

Important Avaya Analytics using Oracle

Avaya Analytics using Oracle is end of sale and out of support. Avaya Analytics Release 3.7.0.2 is available only for existing customers to facilitate the migration to Avaya Analytics Release 4.1.
Learn more

Quick Links


Release News

Latest Release

4.1.1 (Avaya CSP)
(April 2021)
View Release

3.7.0.2 (Oracle)
(August 2020)
View Release