Avaya Analytics for Oceana is a modular and extensible analytics and reporting platform that provides reporting of business measures. Avaya Analytics for Oceana supplies real-time and historical reporting for the Avaya Oceana solution. It will report across all channels supported by the Avaya Oceana solution such as Voice, Chat, Email, SMS and Video. The current version of Avaya Oceana Solution with Avaya Analytics should be used for all new development opportunities.
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