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Avaya Analytics

Release 3.5

Avaya Analytics (Oceanalytics) Release 3.5 was made generally available in August 2018; Service Pack 1 (Release 3.5.0.1) was issued December 2018. This is NOT the latest release of Avaya Analytics. The latest release is recommended for new development.

New in the Release 3.5.0.1

Avaya Analytics (Oceanalytics) 3.5.0.1 introduced several new reporting measures as well as a number of new historical reports and real-time dashboards.

For more information about the new features in this release, see the Release Notes available for download under the Downloads tab.

New in the Release 3.5

Avaya Analytics (Oceanalytics) 3.5 introduced the following new and enhanced features:

  • Oracle OBIEE upgraded.
  • Oracle BAM realtime reporting interface replaced with new Streams server.
  • Enhancements to existing Oceana operational reporting include Advanced Wait Treatment, Channel Exclusivity, Not Ready Reason Code, Defer Email and CDR.
  • New out of the box reports include VDN Summary and Agent Not Ready By Reason Code.
  • Service Level Configuration moved to Avaya Control Manager allowing thresholds configuration for both services and channels.
  • Support for Russian language.

For more information about the new features in this release, see the Release Notes available for download under the Downloads tab.

Release Information

Developer Documentation

Release Summary

Release Status

Generally Available